Monmouthshire Nov / Dec new regular savers

Section62

subjecttocontract said:

I applied 26th November and still haven't got all of my stuff......worst/ most delayed application for anything, anywhere at any time for me. The wooden spoon award goes to Monmouthshire Building Society for a complete failure in customer service.

Not worth the effort, delay, stress and annoyance IMO.

To be fair, the award should be shared with Royal Mail to a significant degree.  Monmouthshire BS are not the only entity that have struggled with communications/deliveries over the last two months.

Reg_Smeeton

It’s still going to be 60 odd quid for the price of a stamp and a bit of patience. Won’t be knocking it too much.

gt94sss2

Section62 said:

subjecttocontract said:

I applied 26th November and still haven't got all of my stuff......worst/ most delayed application for anything, anywhere at any time for me. The wooden spoon award goes to Monmouthshire Building Society for a complete failure in customer service.

Not worth the effort, delay, stress and annoyance IMO.

To be fair, the award should be shared with Royal Mail to a significant degree.  Monmouthshire BS are not the only entity that have struggled with communications/deliveries over the last two months.

This.

Monmouthshire sent me a letter dated and postmarked the 8th December. I received it on Monday 9th January, along with a number of other letters delayed by around the same period.

AmityNeon

Section62 said:

subjecttocontract said:

I applied 26th November and still haven't got all of my stuff......worst/ most delayed application for anything, anywhere at any time for me. The wooden spoon award goes to Monmouthshire Building Society for a complete failure in customer service.

Not worth the effort, delay, stress and annoyance IMO.

To be fair, the award should be shared with Royal Mail to a significant degree. Monmouthshire BS are not the only entity that have struggled with communications/deliveries over the last two months.

Royal Mail's employees just went on strike. It was indeed frustrating; I received two letters on the same day from the same sender, but the letters were dated four weeks apart.

Mon BS however, at a system level, still requires a signed letter posted with a passbook and a cancelled cheque to request a withdrawal by bank transfer, in the absence of an original or certified copy of a bank statement substantiating a nominated account. Note how nothing on part of the customer requires any form of digital processing; home computers and the internet don't even have to exist, let alone smart devices.

subjecttocontract

I don't buy any of the sympathy or excuses being offered in Monmouthshires' defence. I have received my passbook which has been credited with my initial £200 and hopefully the first standing order payment......but that's a guess because :

What I don't have is something called an 'activation code' which is needed for online access. Still it's only been 46 days or 6.5 weeks. You couldn't make it up if you tried.

Bridlington1

subjecttocontract said:

I don't buy any of the sympathy or excuses being offered in Monmouthshires' defence. I have received my passbook which has been credited with my initial £200 and hopefully the first standing order payment......but that's a guess because :

What I don't have is something called an 'activation code' which is needed for online access. Still it's only been 46 days or 6.5 weeks. You couldn't make it up if you tried.

If it's any consolation I've just received a Christmas card sent during the first week of December. If it takes 6 weeks for a card to go one way by royal mail, sending a letter one way, then getting another few letters back the other way is going to take some time. Therefore the idea that royal mail bear a significant portion of the blame has legs IMHO.

veggieblob

subjecttocontract said:

What I don't have is something called an 'activation code' which is needed for online access. Still it's only been 46 days or 6.5 weeks. You couldn't make it up if you tried.

Same here.   Have to assume my SO went through as it didn't bounce back!

Wheres_My_Cashback

MONBS have to bear a lot of the responsibility for having such antiquated systems and processes, but what we don't know is why.

It could be because they're only a small society and don't see need to change/update, it could be because they don't have the investment capital to enable change, it could be that they got just caught out with the demand (no excuse if it's that), it could be because the FCA are/have been looking at them and are under scrutiny, therefore are more thorough or it could be anything else, who knows ?

The RM strike/XMAS holidays clearly compounded and worsened the situation. Swiss Cheese !

What's more important is that they learn from this and adapt where possible.

financialbliss

Looks like the Christmas saver is now NLA or in the process of being pulled as if you click on it from this page, it just goes back to the same page:

https://www.monbs.com/savings/savings-bonds/#

Bridlington1

financialbliss said:

Looks like the Christmas saver is now NLA or in the process of being pulled as if you click on it from this page, it just goes back to the same page:

https://www.monbs.com/savings/savings-bonds/#

No longer showing on the general savings accounts page either. After the chaos that this account caused them, I'm surprised they didn't pull it sooner to be honest.