Evri - the courier from hell

diinozzo

cymruchris said:

MrsStepford said:

I paid 4.99 for next day delivery on Tuesday. Evri delivered late last night. I will complain to the retailer and ask to be refunded. If I had known that they use Evri, I wouldn't have ordered in the first place. 

So it arrived the next day as you paid for? Do they stipulate a timescale in the day in which it's delivered? I don't like Evri - and avoid using them at all costs - but it seems from what you said, you got what you paid for? Or did I misunderstand? Today's Thursday - yesterday was Wednesday?

It was ordered for delivery on Tuesday not Wednesday.

cymruchris

diinozzo said:

cymruchris said:

MrsStepford said:

I paid 4.99 for next day delivery on Tuesday. Evri delivered late last night. I will complain to the retailer and ask to be refunded. If I had known that they use Evri, I wouldn't have ordered in the first place. 

So it arrived the next day as you paid for? Do they stipulate a timescale in the day in which it's delivered? I don't like Evri - and avoid using them at all costs - but it seems from what you said, you got what you paid for? Or did I misunderstand? Today's Thursday - yesterday was Wednesday?

It was ordered for delivery on Tuesday not Wednesday.

Got it - so you ordered it on Monday. It sounded like you paid £4.99 on Tuesday.

sheramber

MrsStepford said:

I paid 4.99 for next day delivery on Tuesday. Evri delivered late last night. I will complain to the retailer and ask to be refunded. If I had known that they use Evri, I wouldn't have ordered in the first place. 

You are entitled to a refund of the extra you paid for next day delivery compared to standard charge. That assumes you ordered before any cut off time for next day delivery.

MrsStepford

I ordered on Monday before the cut off time, for delivery on Tuesday but the order didn't turn up until late Wednesday night. Now that I know that Matalan uses Evri, I won't order from them again. 

Pollycat

MrsStepford said:

I ordered on Monday before the cut off time, for delivery on Tuesday but the order didn't turn up until late Wednesday night. Now that I know that Matalan uses Evri, I won't order from them again. 

It's actually mentioned on their website that they use Evri:
Delivery Options - Prices and Time Estimates – Matalan

Looking to Track Your Order?

It’s easy to track your order if you have an account with us. Just log in to Account and click Order History to see your estimated delivery date. If you've opted for Home Delivery, you'll also receive a tracking link by email once your order's been dispatched.

You can also track your parcel using the Evri mobile app. Click here to find out more via the Evri website.

although it's not exactly right in your face.

I wish retailers would state which delivery service they use.