Evri - the courier from hell

RomanyRoma
RomanyRoma Posts: 1 Newbie
edited 5 December 2022 at 12:12PM in Praise, vent & warnings
Placed x2 orders online from a retailer i shop with regularly. I pay each year for the delivery pass which means I get next day delivery. Although I’m not always too bothered if the parcel becomes delayed a day or two . 

However , Evri have now had 2 of my parcels at their depot that should have arrived to me on Monday ( it’s now Friday & the tracking isn’t moving ) . 

My lovely regular delivery driver who is absolutely amazing takes one day off per week & they don’t even bother to put another driver on . However this week he took 2 days off so again my parcels didn’t arrive but they tried to make an excuse of “ due to a road incident we couldn’t deliver your items” . All lies as it’s the same reoccurring pattern each time he’s off . So what’s the excuse for them still not being here now my driver is back at work ? 

I’ve contacted the CEO because this is now happening more often than not , still no response. So other than paying £6 per minute to attempt to speak to a human , does anyone else have any other options to advise me of please ? I’m so angry about it , it’s not something I’ve particularly moaned about ever but it’s getting beyond a joke . 
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Comments

  • MalMonroe
    MalMonroe Posts: 5,783
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    I think you need to contact the retailer, rather than Evri. It's up to the retailer to sort this out for you, especially as you are paying them - and not Evri - for next day delivery and it's not happening. (By the way, if you are actually paying for 'next day' delivery, then really that's what you should be getting, it's not on if they're delivering a day or two later. That's just a waste of your hard earned cash).

    Contact the retailer and ask them to use a different method for your deliveries because you are being let down - and you are actually paying them to ensure your parcels arrive the next day.

    Tell the retailer exactly what you've told us and also, how very disappointed you are with their system. They need to get their act together.

    Evri's service, whether good or bad (I have to say that Evri deliver to me, we have two very reliable couriers and we have no complaints) isn't for you to sort out. The retailer's poor delivery arrangement definitely needs sorting out - if you don't tell them, I can't see the situation improving.
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  • TOP_CAT
    TOP_CAT Posts: 583
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    edited 3 December 2022 at 11:09PM
    Hermes had to rebrand to Evri because of the monumental amount of bad press and reviews .
    This was in the extreme and still getting worse.

    I dont know of any other business .....courier or not that has had to rebrand because they had so much negativity  .
    If you want to believe they are a customer service based outfit then good luck with that .
    Evri is still just the same as Hermes nothings changed except the name.

    Personally I used Hermes on occasions vs royal mail mainly because of the late evening corner shop drop off service .
    This worked really well outside of post office hours and was also less busy than the PO .

    The  secondary reason was the slightly lower cost but now not alot is in the cost difference .
    I never had any issues with Hermes so was lucky I havent used them in recent years.
    Im sure it was just a matter of time before it all went wrong .
  • Murphybear
    Murphybear Posts: 7,248
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    I buy loads of things online as I live in a rural area and can’t buy most of the things anywhere near

    ive had them delivered mainly  by Royal Mail and Hermes/Evri.  What is interesting and perhaps surprising is that I’ve not had any real problems. 

    I am retired and often at home so this obviously makes a difference.

    The only thing that annoys me about Evri is although they email me projected delivery times they keep changing them.  They say for example it will be delivered between 12 and 2 then when 2 arrives they say it will be delivered between 2 and 4.  
  • Where I live we have never had a problem with them. Small village in Norfolk
  • Ebe_Scrooge
    Ebe_Scrooge Posts: 7,320
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    ive had them delivered mainly  by Royal Mail and Hermes/Evri.  What is interesting and perhaps surprising is that I’ve not had any real problems.
    It depends an awful lot on the particular driver.  Some are really conscientious and will go out of their way to keep customers happy, others less so.  Do bear in mind, the drivers earn a pittance to start with, added to which they have to buy, maintain and run their own vehicle.  So with the price of fuel these days, their effective take-home pay has dwindled significantly.


    The only thing that annoys me about Evri is although they email me projected delivery times they keep changing them.  They say for example it will be delivered between 12 and 2 then when 2 arrives they say it will be delivered between 2 and 4.  
    This is how their systems work.  When the driver loads up at the depot, they have to assign an ETA to each parcel.  If they're familiar with their route then they can usually be reasonably accurate.  But if they're new, or it's a different driver that's covering for someone else and not familiar with the route, then it'll get to say 2:00pm and they have to re-assign the ETA for all those that were supposed be done before 2:00 because they're running late.  Or it could simply be that the traffic was worse than usual, or they had a breakdown, or any number of reasons.
    But if they deliver a significant number of parcels after the ETA they get a right ear-bashing from the area managers, so they have to adjust the ETA if they're running late for whatever reason.
    And yes, before you ask, I did do a stint working for Hermes some time ago.  The company are certainly not in the top 10 of "great employers to work for", but please don't take it out on the poor drivers who work their socks off to earn a paltry amount.

  • Paully28
    Paully28 Posts: 289
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    the pontins of couriers. 
  • J63320
    J63320 Posts: 116
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    The only thing that annoys me about Evri is although they email me projected delivery times they keep changing them.  They say for example it will be delivered between 12 and 2 then when 2 arrives they say it will be delivered between 2 and 4.  
    It’s the other way round for me. They say between 2 and 4 and then at 1:50 I get a text saying between 12 and 2, and 5 minutes later they’re at the door. 

  • Whenever I get delivery estimates from Evri it ALWAYS says between 18.30 and 20.30. 
    This morning the delivery was at 8 am! It is entirely random , but as we are also retired matters very little. 
    But I would rather they be honest and just say ‘ sometime today’, so that I wouldn’t fret about when to walk the dog etc. 
    I am in a remote area. So the Evri driver is also the UPS and Yodel driver! 
    Problems I’ve previously had with Evri are not about the local delivery service so much as losing parcels in their warehouses and loss/ non delivery of parcels I have sent. 

  • cymruchris
    cymruchris Posts: 4,882
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    Evri have been in the news this week around their staff shortages and demand increase as a result of Royal Mail strikes.

    To be fair I've ordered quite a few bits and pieces this last week or two - and not a single courier has been within their given timescales so far. I'm not too worried as it's all Christmas presents, and I've ordered well in advance - but worry that those that leave it to the last minute will be disappointed.

    I've had DPD being a day late twice this week.
    UPS smashed the contents of one parcel, and was a day late on the other.
    Royal Mail are all over the place (but I fully support why)
    Evri had an item out for delivery 3 days running before arriving on the 4th day.

    So I think there's evidence that it's not exclusive to Evri (Although they are usually the main culprits)


    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • sheramber
    sheramber Posts: 18,636
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    Have no problem with EVRI.Delivery is within the time frame given.

    Last two items that I have received by Royal Mail tracked have never moved on tracking, inputting tracking number on site states 'not recognised'.

    Eventually, items have turned up but tracking still shows as 'carrier picked up package'.

    One of those was well before the strikes.
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