Parcelforce lost parcel neighbour

powerful_Rogue

SergeantBaker said:

powerful_Rogue said:

SergeantBaker said:

powerful_Rogue said:

sukh9292 said:

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

I dont think they will pursue with neighbour, they claimed they cant do nothing about as this is a civil matter. well i guess i'll try with bank otherwise i will just take the loss.

Food for thought. If they did contact your neighbour as that is where it was delivered and their GPS etc shows that, and your neighbour says 'I'm so sorry, we took the item in but lost it. We told @sukh9292 that' - Could that then open up a potential criminal case for fraud by false representation?

Where is the false representation?

First post page 4 I posted the relevant legislation which sums it up.

Has the neighbour denied receiving it?  If they have its a straight theft not fraud. 

SergeantBaker said:

powerful_Rogue said:

SergeantBaker said:

powerful_Rogue said:

sukh9292 said:

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

I dont think they will pursue with neighbour, they claimed they cant do nothing about as this is a civil matter. well i guess i'll try with bank otherwise i will just take the loss.

Food for thought. If they did contact your neighbour as that is where it was delivered and their GPS etc shows that, and your neighbour says 'I'm so sorry, we took the item in but lost it. We told @sukh9292 that' - Could that then open up a potential criminal case for fraud by false representation?

Where is the false representation?

First post page 4 I posted the relevant legislation which sums it up.

Has the neighbour denied receiving it?  If they have its a straight theft not fraud. 

Read the first post.

Ath_Wat

MarvinDay said:

powerful_Rogue said:
You believe it's morally correct for the OP to claim a refund, even though the neighbour has lost the item?

Don't forget, this is the consumer rights forum not a morality forum and under current UK legislation, the OP has the legal right to claim a refund as the goods were not delivered to them and at no time did they give the retailer or the courier instructions to deliver to a neighbour.

I'm not saying that it would be morally right, but it is legally right.

It might be acceptable for the OP to tell the company that they don't dispute it was delivered to the neighbour but it never got to them so under current UK legislation the company still need to give them a refund.

It is not right, legally or morally, for the OP to claim it was not delivered to the neighbour so the company owe them a refund if they know that to be untrue.

the_lunatic_is_in_my_head

I don't see why these threads have to become so convoluted.

Risk hasn't passed so the OP is free to tell the retailer the truth and still be entitled to a remedy, the only issue for the OP (who is probably long gone) is enforcing their rights is likely going to be more be difficult than it's worth.