Parcelforce lost parcel neighbour

Ozzig

TadleyBaggie said:

Jackson88 said:

hi
this is Helen

Thanks for that nugget of information, not sure how it helps.

Is Helen the neighbour ?

Aylesbury_Duck

TadleyBaggie said:

Jackson88 said:

hi
this is Helen

Thanks for that nugget of information, not sure how it helps.

It's a new person spamming several threads, presumably to get their post count up.

Gavin83

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

They shouldn’t be delivering this to the neighbour without your say so. Of course most retailers/couriers do this anyway but the risk is on them.

This is not a problem between you and your neighbour, it’s the retailers problem. They either need to make sure you receive the item or a refund. Unfortunately given they’re in the Czech Republic it might be difficult to enforce if they don’t play ball. For £130 it’s unlikely to be worth the hassle.

sukh9292

Gavin83 said:

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

They shouldn’t be delivering this to the neighbour without your say so. Of course most retailers/couriers do this anyway but the risk is on them.

This is not a problem between you and your neighbour, it’s the retailers problem. They either need to make sure you receive the item or a refund. Unfortunately given they’re in the Czech Republic it might be difficult to enforce if they don’t play ball. For £130 it’s unlikely to be worth the hassle.

yep they are refusing atm, they said item its been delivered to neighbour and its not their problem if i cant get it

powerful_Rogue

I think this part of consumer rights legislation needs to be updated to reflect the current day changes. If you look on the majority of delivery company websites, it states that if you are not in then we will attempt to deliver to a neighbour. Which I personally think is fair, but then I do live on a lovely close with great neighbours.

I just find it slightly annoying that the OP admits they have happily had their parcels taken in by neighbours over the years. It appears you ordered the perfume, knowing it would be delivered when you was out of the country - so no doubt expecting your neighbour to take it in as they usually do.

I think it's kind of devious in this situation knowing that your neighbour has lost the item, to try and claim that it hasn't been delivered.

diystarter7

sukh9292 said:

Gavin83 said:

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

They shouldn’t be delivering this to the neighbour without your say so. Of course most retailers/couriers do this anyway but the risk is on them.

This is not a problem between you and your neighbour, it’s the retailers problem. They either need to make sure you receive the item or a refund. Unfortunately given they’re in the Czech Republic it might be difficult to enforce if they don’t play ball. For £130 it’s unlikely to be worth the hassle.

yep they are refusing atm, they said item its been delivered to neighbour and its not their problem if i cant get it

I'm with PF. Its your ex next door. If that was my parcel, I'd be miffed but I would not blame PF or neighbours as they are good ones and these thing happen. Claim on your insurance if it is worth it

powerful_Rogue

diystarter7 said:

sukh9292 said:

Gavin83 said:

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

They shouldn’t be delivering this to the neighbour without your say so. Of course most retailers/couriers do this anyway but the risk is on them.

This is not a problem between you and your neighbour, it’s the retailers problem. They either need to make sure you receive the item or a refund. Unfortunately given they’re in the Czech Republic it might be difficult to enforce if they don’t play ball. For £130 it’s unlikely to be worth the hassle.

yep they are refusing atm, they said item its been delivered to neighbour and its not their problem if i cant get it

I'm with PF. Its your ex next door. If that was my parcel, I'd be miffed but I would not blame PF or neighbours as they are good ones and these thing happen. Claim on your insurance if it is worth it

What kind of insurance would cover this scenerio?

diystarter7

Ozzig said:

TadleyBaggie said:

Jackson88 said:

hi
this is Helen

Thanks for that nugget of information, not sure how it helps.

Is Helen the neighbour ?

Why do you ask?

TELLIT01

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

If the various courier companies and Parcel Force have been leaving packages with the neighbour for 3 or 4 years without any complaint from the OP, I don't think the OP will get very far if they now try to claim that a package was left with the same neighbour without permission.  I think the OP will just have to accept that this item is lost and purchase again.  I think it would be totally unfair to blame the neighbour as the OP must have known they were in the middle of major works and were moving out of the house.

powerful_Rogue

diystarter7 said:

Ozzig said:

TadleyBaggie said:

Jackson88 said:

hi
this is Helen

Thanks for that nugget of information, not sure how it helps.

Is Helen the neighbour ?

Why do you ask?

I believe it's called humour.