Parcelforce lost parcel neighbour 28 November 2022 at 12:32PM in Consumer rights 53 replies 2K views

sukh9292

So ordered some profume on notino site and they were delivering with parcel force, it happened that i was on holiday that week and they delivered to my neighbour( nice people).

Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people).

So i wrote to notino to say they dont have my parcel (i never said they lost it) but they claim parcel has been delivered by parcelforce and gps and photo showing its being delivered to them.

What should i do? Should i still go through and make a claim to parcelforce that parcel has not been delivered to me? Tbh i dont wanna create neighbours any problems as they always been good to me.

unforeseen

If PF have proof of it being delivered to neighbour then they will reject any claim. 
It's the neighbour's that you need to tackle about it. 

user1977

This is between you and your neighbours.

sukh9292

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

the_lunatic_is_in_my_head

The issue is between the retailer and the neighbour.

Passing of risk occurs when the goods come into physical possession of the consumer, not their neighbour.

OP how much was the order?

sukh9292

the_lunatic_is_in_my_head said:

The issue is between the retailer and the neighbour.

Passing of risk occurs when the goods come into physical possession of the consumer, not their neighbour.

OP how much was the order?

the_lunatic_is_in_my_head said:

The issue is between the retailer and the neighbour.

Passing of risk occurs when the goods come into physical possession of the consumer, not their neighbour.

OP how much was the order?

Order was 130£

the_lunatic_is_in_my_head

Thanks OP I would say send them a letter before action but it seems they are based in Czech Republic.

Although you have the same rights under EU law it’s obviously more of a headache to chase a company in another country. 

I’d expect the neighbours to be covering the cost in this case but I don’t think there is any legal right to this.

Your rights are against the trader and the trader against the neighbour.

Chargeback with the card provider is a option, however if the retailer defends the claim (i.e with their proof of delivery) then the chargeback would fail (as it’s a bank process above your rights), there’s a very slim chance they won’t defend but if you decide to do a chargeback be honest with the bank from the start by giving them the full story.  

pinkshoes

sukh9292 said:

So ordered some profume on notino site and they were delivering with parcel force, it happened that i was on holiday that week and they delivered to my neighbour( nice people).

Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people).

So i wrote to notino to say they dont have my parcel (i never said they lost it) but they claim parcel has been delivered by parcelforce and gps and photo showing its being delivered to them.

What should i do? Should i still go through and make a claim to parcelforce that parcel has not been delivered to me? Tbh i dont wanna create neighbours any problems as they always been good to me.

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

The problem here is that you have relied on your neighbour taking in your deliveries for several YEARS, therefore Parcelforce could quite rightfully argue that you HAVE given permission to leave it with a neighbour.

If they delivered it to the neighbour and the neighbour (who has always taken in your parcels) has lost it, then this is between you and your neighbour.

So is £130 of perfume worth more than your friendship with your neighbour?

sukh9292

pinkshoes said:

sukh9292 said:

So ordered some profume on notino site and they were delivering with parcel force, it happened that i was on holiday that week and they delivered to my neighbour( nice people).

Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people).

So i wrote to notino to say they dont have my parcel (i never said they lost it) but they claim parcel has been delivered by parcelforce and gps and photo showing its being delivered to them.

What should i do? Should i still go through and make a claim to parcelforce that parcel has not been delivered to me? Tbh i dont wanna create neighbours any problems as they always been good to me.

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

The problem here is that you have relied on your neighbour taking in your deliveries for several YEARS, therefore Parcelforce could quite rightfully argue that you HAVE given permission to leave it with a neighbour.

If they delivered it to the neighbour and the neighbour (who has always taken in your parcels) has lost it, then this is between you and your neighbour.

So is £130 of perfume worth more than your friendship with your neighbour?

Tbh i rarely get deliveries from parcel force, most of them are from evri and amazon or royal mail. sometimes dpd but parcelforce im quite sure its the first time they left parcel with neighbours. 
no ofc but if i were to go trough with a claim , does neighbour risk to get any trouble?

Aylesbury_Duck

sukh9292 said:

I understand that but i never give any permission to leave a parcel with them, are they supposed to delivery to neighbour only if i give them permission?

But you've been happy for retailers to deliver to your neighbour, for your convenience, for years.  

Your neighbour won't get into trouble of any sort.  A claim will either be successful, or it will be rejected.  They're not going to ask for sworn statements from your neighbour or anything like that.  

At the end of the day, you know it was delivered to a place you were happy to have it delivered to, and you know that your neighbour has subsequently mislaid it or thrown it out.  It seems wrong to then pursue a retailer when you know full well they did what you were perfectly happy for them to do.  I think you should write it off and don't spoil a relationship with a good neighbour - lie to them if necessary and say you've been reimbursed so they don't feel guilty - because having a good neighbour is priceless. They've probably already saved you a load of hassle and cost from potentially wet/damaged/stolen goods left on your doorstep over the years, or having to take time off work to receive deliveries.

TadleyBaggie

Jackson88 said:

hi
this is Helen

Thanks for that nugget of information, not sure how it helps.