Parcelforce lost parcel neighbour
So ordered some profume on notino site and they were delivering with parcel force, it happened that i was on holiday that week and they delivered to my neighbour( nice people).
Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people).
So i wrote to notino to say they dont have my parcel (i never said they lost it) but they claim parcel has been delivered by parcelforce and gps and photo showing its being delivered to them.
What should i do? Should i still go through and make a claim to parcelforce that parcel has not been delivered to me? Tbh i dont wanna create neighbours any problems as they always been good to me.
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It's the neighbour's that you need to tackle about it.
Passing of risk occurs when the goods come into physical possession of the consumer, not their neighbour.
OP how much was the order?
Although you have the same rights under EU law it’s obviously more of a headache to chase a company in another country.
Your rights are against the trader and the trader against the neighbour.
Chargeback with the card provider is a option, however if the retailer defends the claim (i.e with their proof of delivery) then the chargeback would fail (as it’s a bank process above your rights), there’s a very slim chance they won’t defend but if you decide to do a chargeback be honest with the bank from the start by giving them the full story.
If they delivered it to the neighbour and the neighbour (who has always taken in your parcels) has lost it, then this is between you and your neighbour.
So is £130 of perfume worth more than your friendship with your neighbour?
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
no ofc but if i were to go trough with a claim , does neighbour risk to get any trouble?
Your neighbour won't get into trouble of any sort. A claim will either be successful, or it will be rejected. They're not going to ask for sworn statements from your neighbour or anything like that.
At the end of the day, you know it was delivered to a place you were happy to have it delivered to, and you know that your neighbour has subsequently mislaid it or thrown it out. It seems wrong to then pursue a retailer when you know full well they did what you were perfectly happy for them to do. I think you should write it off and don't spoil a relationship with a good neighbour - lie to them if necessary and say you've been reimbursed so they don't feel guilty - because having a good neighbour is priceless. They've probably already saved you a load of hassle and cost from potentially wet/damaged/stolen goods left on your doorstep over the years, or having to take time off work to receive deliveries.
Thanks for that nugget of information, not sure how it helps.