Parcelforce lost parcel neighbour

Manxman_in_exile

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

the_lunatic_is_in_my_head

diystarter7 said:

I'm with PF. Its your ex next door. If that was my parcel, I'd be miffed but I would not blame PF or neighbours as they are good ones and these thing happen. Claim on your insurance if it is worth it

Which aspect of consumer rights legislation are you relying on to draw this opinion?

Worth noting as the OP doesn't have a contract with PF what PF happen to think is irrelevant really. 

the_lunatic_is_in_my_head

powerful_Rogue said:

I think this part of consumer rights legislation needs to be updated to reflect the current day changes. If you look on the majority of delivery company websites, it states that if you are not in then we will attempt to deliver to a neighbour. Which I personally think is fair, but then I do live on a lovely close with great neighbours.

I just find it slightly annoying that the OP admits they have happily had their parcels taken in by neighbours over the years. It appears you ordered the perfume, knowing it would be delivered when you was out of the country - so no doubt expecting your neighbour to take it in as they usually do.

I think it's kind of devious in this situation knowing that your neighbour has lost the item, to try and claim that it hasn't been delivered.

I actually agree with this, if someone requests their parcel be left somewhere and that happens it should be their risk (it's just that the legislation doesn't currently reflect this). 

However there should be a balancing change to specifically note that expressed consent is required, not necessary on a per parcel terms but per trader (not per courier as the consumer doesn't have anything to do with the courier), if the consumer hasn't given consent such risk remains with the trader and that the consumer should have the option to withdraw their consent as well as give it.

Changes above would allow the trader the choice of using a courier that offers this (allowing a safe place per parcel) or taking the risk with the rock bottom brigade who will chuck it anywhere and say delivered. The end result should be less parcels left in unspecified places. 

Courier companies are desperate not to go back to the same address twice and this thread is a good example of how them saving money is of determent to the consumer.

DPD are so desperate not to come back that if they can't deliver they'll take it to a local drop off point adding in the lie that it's better for the planet that you go collect it... And that is coming from a courier that is typically regarded as decent. 

elsien

Yes, DPD were telling me they’d leave in my safe place. Their website didn’t have an option for “I don’t have a safe place so don’t you dare.”

And the couriers who say if you’re not in they will leave a card for you to rearrange lie through their teeth because they just dump the parcel, don’t leave a card and don’t give the option of a redelivery. 

Sorry, off topic, but it is immensely annoying if they then claim they’ve safely delivered when they’ve just dumped the parcel wherever they feel like. 

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

I think this part of consumer rights legislation needs to be updated to reflect the current day changes. If you look on the majority of delivery company websites, it states that if you are not in then we will attempt to deliver to a neighbour. Which I personally think is fair, but then I do live on a lovely close with great neighbours.

I just find it slightly annoying that the OP admits they have happily had their parcels taken in by neighbours over the years. It appears you ordered the perfume, knowing it would be delivered when you was out of the country - so no doubt expecting your neighbour to take it in as they usually do.

I think it's kind of devious in this situation knowing that your neighbour has lost the item, to try and claim that it hasn't been delivered.

I actually agree with this, if someone requests their parcel be left somewhere and that happens it should be their risk (it's just that the legislation doesn't currently reflect this). 

However there should be a balancing change to specifically note that expressed consent is required, not necessary on a per parcel terms but per trader (not per courier as the consumer doesn't have anything to do with the courier), if the consumer hasn't given consent such risk remains with the trader and that the consumer should have the option to withdraw their consent as well as give it.

Changes above would allow the trader the choice of using a courier that offers this (allowing a safe place per parcel) or taking the risk with the rock bottom brigade who will chuck it anywhere and say delivered. The end result should be less parcel left in unspecified places. 

Courier companies are desperate not to go back to the same address twice and this thread is a good example of how them saving money is of determent to the consumer.

DPD are so desperate not to come back that if they can't deliver they'll take it to a local drop off point adding in the lie that it's better for the planet that you go collect it... And that is coming from a courier that is typically regarded as decent. 

Totally agree with that. A change in legislation and retailers during the checkout period could add:

'Deliver to x,y,z if no one is at home?' Yes/No

sukh9292

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

I think this part of consumer rights legislation needs to be updated to reflect the current day changes. If you look on the majority of delivery company websites, it states that if you are not in then we will attempt to deliver to a neighbour. Which I personally think is fair, but then I do live on a lovely close with great neighbours.

I just find it slightly annoying that the OP admits they have happily had their parcels taken in by neighbours over the years. It appears you ordered the perfume, knowing it would be delivered when you was out of the country - so no doubt expecting your neighbour to take it in as they usually do.

I think it's kind of devious in this situation knowing that your neighbour has lost the item, to try and claim that it hasn't been delivered.

I actually agree with this, if someone requests their parcel be left somewhere and that happens it should be their risk (it's just that the legislation doesn't currently reflect this). 

However there should be a balancing change to specifically note that expressed consent is required, not necessary on a per parcel terms but per trader (not per courier as the consumer doesn't have anything to do with the courier), if the consumer hasn't given consent such risk remains with the trader and that the consumer should have the option to withdraw their consent as well as give it.

Changes above would allow the trader the choice of using a courier that offers this (allowing a safe place per parcel) or taking the risk with the rock bottom brigade who will chuck it anywhere and say delivered. The end result should be less parcel left in unspecified places. 

Courier companies are desperate not to go back to the same address twice and this thread is a good example of how them saving money is of determent to the consumer.

DPD are so desperate not to come back that if they can't deliver they'll take it to a local drop off point adding in the lie that it's better for the planet that you go collect it... And that is coming from a courier that is typically regarded as decent. 

Totally agree with that. A change in legislation and retailers during the checkout period could add:

'Deliver to x,y,z if no one is at home?' Yes/No

well that would be nice but never going to happen.

powerful_Rogue

sukh9292 said:

powerful_Rogue said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

I think this part of consumer rights legislation needs to be updated to reflect the current day changes. If you look on the majority of delivery company websites, it states that if you are not in then we will attempt to deliver to a neighbour. Which I personally think is fair, but then I do live on a lovely close with great neighbours.

I just find it slightly annoying that the OP admits they have happily had their parcels taken in by neighbours over the years. It appears you ordered the perfume, knowing it would be delivered when you was out of the country - so no doubt expecting your neighbour to take it in as they usually do.

I think it's kind of devious in this situation knowing that your neighbour has lost the item, to try and claim that it hasn't been delivered.

I actually agree with this, if someone requests their parcel be left somewhere and that happens it should be their risk (it's just that the legislation doesn't currently reflect this). 

However there should be a balancing change to specifically note that expressed consent is required, not necessary on a per parcel terms but per trader (not per courier as the consumer doesn't have anything to do with the courier), if the consumer hasn't given consent such risk remains with the trader and that the consumer should have the option to withdraw their consent as well as give it.

Changes above would allow the trader the choice of using a courier that offers this (allowing a safe place per parcel) or taking the risk with the rock bottom brigade who will chuck it anywhere and say delivered. The end result should be less parcel left in unspecified places. 

Courier companies are desperate not to go back to the same address twice and this thread is a good example of how them saving money is of determent to the consumer.

DPD are so desperate not to come back that if they can't deliver they'll take it to a local drop off point adding in the lie that it's better for the planet that you go collect it... And that is coming from a courier that is typically regarded as decent. 

Totally agree with that. A change in legislation and retailers during the checkout period could add:

'Deliver to x,y,z if no one is at home?' Yes/No

well that would be nice but never going to happen.

What makes you say that? Legislation changes all the time. Spurious claims like yours will only make delivery companies push for such changes.

sukh9292

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

I dont think they will pursue with neighbour, they claimed they cant do nothing about as this is a civil matter. well i guess i'll try with bank otherwise i will just take the loss.

powerful_Rogue

sukh9292 said:

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

I dont think they will pursue with neighbour, they claimed they cant do nothing about as this is a civil matter. well i guess i'll try with bank otherwise i will just take the loss.

Food for thought. If they did contact your neighbour as that is where it was delivered and their GPS etc shows that, and your neighbour says 'I'm so sorry, we took the item in but lost it. We told @sukh9292 that' - Could that then open up a potential criminal case for fraud by false representation?

user1977

powerful_Rogue said:

sukh9292 said:

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

Manxman_in_exile said:

sukh9292 said:

... Neighbour were in middle of translocating and doing some home improvement and when i asked about the parcel they went into panic mode as they realized they might throw it away in the skip or took it along to new house, they double checked but couldnt find it anywhere ( they been taking my deliveries for 3/4 years and they are good people)...

I don't want to be unkind to your neighbours, but I'm a bit confused to understand how they could have accepted your parcel and then gone on to lose track of it.

Even if they were in the middle of moving and(?) carrying out home improvements I don't see how they could have binned it without realising or even just lost it.

When I accept something on behalf of a neighbour (and I do so very often) I take very good care of it because it doesn't belong to me.

At the end of the day, if the courier delivered it to your neighbour then it's your neighbour who is responsible for it - either to you directly or potentially to your seller if you take it up with the seller and they want to pursue your neighbour.

I suspect you may have to write it off if you don't want to ruin your relation ship with your neighbour...

I dont think they will pursue with neighbour, they claimed they cant do nothing about as this is a civil matter. well i guess i'll try with bank otherwise i will just take the loss.

Food for thought. If they did contact your neighbour as that is where it was delivered and their GPS etc shows that, and your neighbour says 'I'm so sorry, we took the item in but lost it. We told @sukh9292 that' - Could that then open up a potential criminal case for fraud by false representation?

Even if the police were interested in a dispute about a missing parcel (which they won't be...) I would think it reasonably easy for the OP to throw in some reasonable doubt.