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Amazon doesn't honour my order
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littlebugs said:littlebugs said:T&Cs state:
Your order is an offer to Amazon to buy the product(s) in your order. When you place an order to purchase a product from Amazon, we will send you an e-mail confirming receipt of your order and containing the details of your order (theOrder Confirmation E-mail
). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (theDispatch Confirmation E-mail
).
What does the tracking for the order say on the courier’s website?
If the courier has a scan a contract has been formed.
If the courier hasn’t had the item then there is a debate to be had as to what dispatched actually means but Amazon are providing fulfilment only and your contract is likely with the 3rd party seller and any claim (such as loss of a bargain) would also be with the 3rd party seller.
If your order says fulfilled by Amazon sold by xxx then that is what would have been displayed on the product page at the point of you clicking the add to basket button
The Camelcamelcamel website will show you the pricing history for Amazon, 3rd party and (I think) 3rd party with Amazon fulfilment.0 -
I guess most people's problems with Amazon is return/refund. They are quite good to me in those aspects.
I am kind of being played by Amazon and the 3rd party seller. Amazon keeps asking me to wait for update but can't give me a definite answer of when. I contacted the 3rd party seller and was told that I need to contact Amazon.0 -
littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.
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Do you have a link to the Amazon page for the TV you purchased?In the game of chess you can never let your adversary see your pieces0
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powerful_Rogue said:littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.0
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littlebugs said:powerful_Rogue said:littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.Well you only have two options really.1. Wait. Believe me, the TV isn't going to arrive. I had the same last year with garden furniture. In the end had to cancel and order elsewhere. How long would you wait for though? One week, One month etc?2. Cancel, get the refund and look elsewhere for a TV that meets your budget.
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powerful_Rogue said:littlebugs said:powerful_Rogue said:littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.Well you only have two options really.1. Wait. Believe me, the TV isn't going to arrive. I had the same last year with garden furniture. In the end had to cancel and order elsewhere. How long would you wait for though? One week, One month etc?2. Cancel, get the refund and look elsewhere for a TV that meets your budget.0
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littlebugs said:powerful_Rogue said:littlebugs said:powerful_Rogue said:littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.Well you only have two options really.1. Wait. Believe me, the TV isn't going to arrive. I had the same last year with garden furniture. In the end had to cancel and order elsewhere. How long would you wait for though? One week, One month etc?2. Cancel, get the refund and look elsewhere for a TV that meets your budget.Depends who have stock and who you bought it from.It could be that you purchased from a 3rd party who now have no stock, but Amazon selling the same TV does have stock - and vice versa.
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Who did you actually order from? Go into the order details and have a look. For example:1
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powerful_Rogue said:littlebugs said:powerful_Rogue said:littlebugs said:powerful_Rogue said:littlebugs said:Greatgimp said:I would give up. During lockdown I bought a 'warehouse reduced' treadmill from Amazon at a very good price. It never turned up, and they said they lost it in transit. I suppose it slipped out of a crack in the van floor! I think someone somewhere decided it was far too cheap or else an employee fancied it and cancelled my order. A refund was never a problem, but I wanted the treadmill at the agreed price. You won't win.Well you only have two options really.1. Wait. Believe me, the TV isn't going to arrive. I had the same last year with garden furniture. In the end had to cancel and order elsewhere. How long would you wait for though? One week, One month etc?2. Cancel, get the refund and look elsewhere for a TV that meets your budget.Depends who have stock and who you bought it from.It could be that you purchased from a 3rd party who now have no stock, but Amazon selling the same TV does have stock - and vice versa.0
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