Amazon doesn't honour my order 25 November 2022 at 8:15PM in Consumer rights 39 replies 1.5K views

littlebugs

powerful_Rogue said:

Who did you actually order from? Go into the order details and have a look. For example:

It shows the 3rd party seller. 

I have an off topic question - If a product is sold by Amazon, will customers' feedback refer to Amazon or the 3rd party seller?

littlebugs

I missed both Wales and England's games today. I don't want to miss my TV. This has been the second TV I ordered from Amazon this month. First one has a faulty remote control. Second one is not arriving as scheduled. 

the_lunatic_is_in_my_head

Hello OP

Thanks for the link, so the TV was £549 from 3rd party seller(s) until around the 23rd of Nov, Amazon had the TV for around £560 until about the 10th then it jumped to around £1000.

Amazon's site will automatically look around to find prices to match, so maybe Currys or John Lewis as an example for TVs. Offers from 3rd party sellers with fulfilment can also affect Amazon's price. Once the site can't find a price match prices tend to go up.

Prices for this TV have been up and down a lot for the last year, which is common for Amazon, you can set a price alert on camelcamelcamel, if you set it to £650 you might find the TV drops again. 

In theory 3rd party stock and Amazon stock is completely separate at Amazon so they are unlikely to use their stock to cover a 3rd party sale in the event of a problem unfortunately.  

As you've been able to message the seller the order would have certainly been 3rd party but fulfilled by Amazon.

 

littlebugs said:

I have an off topic question - If a product is sold by Amazon, will customers' feedback refer to Amazon or the 3rd party seller?

If you click the seller name link it shows their profile, feedback there is for the seller, Amazon will remove anything that is a product review and if the sale was fulfilled by Amazon they will also strike through any feedback relating to things under Amazon's control. 

Very few people leave feedback on Amazon, I'm surprised the feature is still there really. 

photome

go to Richer sounds or John lewis, you will be able to take TV home today with a 6 or 5 year gtee, no more football missed

prowla

littlebugs said:

I missed both Wales and England's games today. I don't want to miss my TV. This has been the second TV I ordered from Amazon this month. First one has a faulty remote control. Second one is not arriving as scheduled. 

Well, at least there's some good come from it then!

tightauldgit

littlebugs said:

powerful_Rogue said:

Who did you actually order from? Go into the order details and have a look. For example:

It shows the 3rd party seller. 

I have an off topic question - If a product is sold by Amazon, will customers' feedback refer to Amazon or the 3rd party seller?

If it shows the third party seller then you didn't buy the one that is now listed as being sold by Amazon. All that happens is third party sellers use Amazon as a fulfilment service - so you buy through the Amazon website and Amazon ship it to you but the actual item belongs to the third party seller. 

So in this case it could well be that the 3rd party seller is out of stock but Amazon themselves have the same item in their own stock which they sell at a different price.

The only mystery is why the 3rd party seller is out of stock but that happens reasonably often on Amazon - I don't know if its something to do with how 3rd party stock is managed or just maybe something as simple as it being miscounted or an item being damaged/lost and the inventory not being properly updated.

In any case, you won't be eligible for anything more than a refund on what you paid so I would start looking for an alternative TV and give up on this one.   

HampshireH

If as posted above it is available for the cheaper price else where. Why wouldn't you cancel and buy it from them?

born_again

littlebugs said:

DullGreyGuy said:

As per their T&Cs, the contract of sale is only formed when the goods are dispatched. If the items haven't been sent they can withdraw from the sale without issue.

Thanks for the reply! They took money from customer's bank account and then they can change their minds. It is not fair to customers, is it?

R
A retailer is well within their rights to take funds as soon as you place a order. Thankfully if ordering direct from Amazon they only debit on dspatch.

>>I missed both Wales and England's games today.<<

All I can say to that is you got lucky & did not waste 3 hours of your life watching rubbish. 🤣 Unless you are a Iranian American 👍

littlebugs

Thanks everyone for your advice! I have decided not to wait but ordering a new model which is now £250 more. I hope the money is worthy.