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Amazon doesn't honour my order
in Consumer rights
39 replies 1.5K views
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I have an off topic question - If a product is sold by Amazon, will customers' feedback refer to Amazon or the 3rd party seller?
Thanks for the link, so the TV was £549 from 3rd party seller(s) until around the 23rd of Nov, Amazon had the TV for around £560 until about the 10th then it jumped to around £1000.
Amazon's site will automatically look around to find prices to match, so maybe Currys or John Lewis as an example for TVs. Offers from 3rd party sellers with fulfilment can also affect Amazon's price. Once the site can't find a price match prices tend to go up.
Prices for this TV have been up and down a lot for the last year, which is common for Amazon, you can set a price alert on camelcamelcamel, if you set it to £650 you might find the TV drops again.
In theory 3rd party stock and Amazon stock is completely separate at Amazon so they are unlikely to use their stock to cover a 3rd party sale in the event of a problem unfortunately.
As you've been able to message the seller the order would have certainly been 3rd party but fulfilled by Amazon.
If you click the seller name link it shows their profile, feedback there is for the seller, Amazon will remove anything that is a product review and if the sale was fulfilled by Amazon they will also strike through any feedback relating to things under Amazon's control.
Very few people leave feedback on Amazon, I'm surprised the feature is still there really.
Well, at least there's some good come from it then!
So in this case it could well be that the 3rd party seller is out of stock but Amazon themselves have the same item in their own stock which they sell at a different price.
The only mystery is why the 3rd party seller is out of stock but that happens reasonably often on Amazon - I don't know if its something to do with how 3rd party stock is managed or just maybe something as simple as it being miscounted or an item being damaged/lost and the inventory not being properly updated.
In any case, you won't be eligible for anything more than a refund on what you paid so I would start looking for an alternative TV and give up on this one.
A retailer is well within their rights to take funds as soon as you place a order. Thankfully if ordering direct from Amazon they only debit on dspatch.
>>I missed both Wales and England's games today.<<
All I can say to that is you got lucky & did not waste 3 hours of your life watching rubbish. 🤣 Unless you are a Iranian American 👍