Amazon doesn't honour my order

24 Posts


Good evening everyone,
I hope to get some advice here.
I recently bought a TV from Amazon. On the delivery day, it didn't arrive. I then contacted Amazon and was told it is stuck in their fulfillment centre and advised me to wait for 24-48 hrs. During my waiting, the TV's price was changed from £549 (when I ordered) to £1099. I then contacted Amazon and tried to find out when I can receive the TV. I was then given different answers. They gave different excuses each time: 1) the TV is not in stock anymore (but the exact same TV which is priced at £1099 has 5 in stocks). 2) It is seller's fault. Amazon is only responsible for shipping (however on the website it shows - Sold by Amazon. Delivered by Amazon [I later checked it is only said in the order email that the product is sold by xxxx company]). They tried to persuade me to cancel the order. If I did cancel the order, it would mean I have to spend £1099 to get the exact same TV.
I am very frustrated now. Any advise is much appreciated.
Many thanks,
Leo
I hope to get some advice here.
I recently bought a TV from Amazon. On the delivery day, it didn't arrive. I then contacted Amazon and was told it is stuck in their fulfillment centre and advised me to wait for 24-48 hrs. During my waiting, the TV's price was changed from £549 (when I ordered) to £1099. I then contacted Amazon and tried to find out when I can receive the TV. I was then given different answers. They gave different excuses each time: 1) the TV is not in stock anymore (but the exact same TV which is priced at £1099 has 5 in stocks). 2) It is seller's fault. Amazon is only responsible for shipping (however on the website it shows - Sold by Amazon. Delivered by Amazon [I later checked it is only said in the order email that the product is sold by xxxx company]). They tried to persuade me to cancel the order. If I did cancel the order, it would mean I have to spend £1099 to get the exact same TV.
I am very frustrated now. Any advise is much appreciated.
Many thanks,
Leo
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Have they cancelled? Or is your order still pending?
You will find it is standard for any sensible website... it allows them to deal with cases where the office junior accidentally uploads a TV for £150 rather than £1,500
Your order is an offer to Amazon to buy the product(s) in your order. When you place an order to purchase a product from Amazon, we will send you an e-mail confirming receipt of your order and containing the details of your order (the ). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the ).
What does the tracking for the order say on the courier’s website?
If the courier has a scan a contract has been formed.
If the courier hasn’t had the item then there is a debate to be had as to what dispatched actually means but Amazon are providing fulfilment only and your contract is likely with the 3rd party seller and any claim (such as loss of a bargain) would also be with the 3rd party seller.