Argos Staff Contempt while representing proper branded product supplied for Argos only

16 Posts

Complaint in relation to products specifically made for Argos only, although with the benefit of branding to attract consumer. I tried to complain but merely received generic stock issue replies via e-mail. Prior to this I had received downright rude absolute Contempt from Live Chat Agent which I forwarded to Argos to investigate without feedback. Agent had actually challenged me to do anything about the poor service, said I would not hear back. True despite contacting Argos Questions for products, Argos Technical Support & Live Chats / Customer Services. Then this morning a reply saying my comment from yesterday would not be published on the site. I had gone back on to report the above through their Questions for products and that was their curt reaction without any other intervention
I also sent the transcripts 9 -10 days ago to both Argos and an e-mail I located online for the branded partner represented by Argos but to no avail.
I wanted advice but wish for Argos to discipline and regulate employee behaviour and respond to my query. I showed them by way of another person's comment on a youtube video seems to occur across varying models. There is likely an override

I wanted advice but wish for Argos to discipline and regulate employee behaviour and respond to my query. I showed them by way of another person's comment on a youtube video seems to occur across varying models. There is likely an override
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The likelihood of anyone being disciplined or regulated is slim, most of the chat agents are working from pre-prepared scripts in most cases, and so are already regulated in what they can and can't say or do.
https://forums.moneysavingexpert.com/categories/praise-vent-warnings
Maybe Argos have reviewed the transcript and decided that if the agent was being rude, you deserved it.