Argos Staff Contempt while representing proper branded product supplied for Argos only 23 November 2022 at 2:21PM edited 24 November 2022 at 10:52AM in Praise, vent & warnings 45 replies 3K views

RickyL14

Complaint in relation to products specifically made for Argos only, although with the benefit of branding to attract consumer. I tried to complain but merely received generic stock issue replies via e-mail. Prior to this I had received downright rude absolute Contempt from Live Chat Agent which I forwarded to Argos to investigate without feedback. Agent had actually challenged me to do anything about the poor service,  said I would not hear back. True despite contacting Argos Questions for products, Argos Technical Support & Live Chats / Customer Services. Then this morning a reply saying my comment from yesterday would not be published on the site. I had gone back on to report the above through their Questions for products and that was their curt reaction without any other intervention I also sent the transcripts 9 -10 days ago to both Argos and an e-mail I located online for the branded partner represented by Argos but to no avail. 

I wanted advice but wish for Argos to discipline and regulate employee behaviour and respond to my query. I showed them by way of another person's comment on a youtube video seems to occur across varying models. There is likely an override

cymruchris

What is the product, what is the complaint, what are you wanting them to do, how long have you had it?

The likelihood of anyone being disciplined or regulated is slim, most of the chat agents are working from pre-prepared scripts in most cases, and so are already regulated in what they can and can't say or do. 

diystarter7

But other stores do this, ie a known brand and only sold at x/y/z.

user1977

RickyL14 said:

I wanted advice but wish for Argos to discipline and regulate employee behaviour and respond to my query.

You have no right to any of this.

eskbanker

This sounds more like a praise, vent and warnings issue than a consumer rights one?

https://forums.moneysavingexpert.com/categories/praise-vent-warnings

powerful_Rogue

It's their website, they decide whic comments/questions to publish and which they dont.

RickyL14

Hey guys the agent told me I would not hear back in relation to me wishing to file a complaint about how tech team as well as live agents had advised could not give me contact details of manufacturer, and could not forward my details either! He said he could file a complaint when I stated that I wished to complain but was very snotty by just giving phrases and admitting Argos would not contact me!

outtatune

user1977 said:

RickyL14 said:

I wanted advice but wish for Argos to discipline and regulate employee behaviour and respond to my query.

You have no right to any of this.

And even if they did do this, which they won't, they'd have no right to tell you they'd done it anyway.

RickyL14

BTW I've just joined today, so if I've posted in wrong forum can somebody move it to correct place without deleting it?

Ath_Wat

There's no law that says people can't be as rude to you as they like.

Maybe Argos have reviewed the transcript and decided that if the agent was being rude, you deserved it.

RickyL14

Ath_Wat said:

There's no law that says people can't be as rude to you as they like.

Maybe Argos have reviewed the transcript and decided that if the agent was being rude, you deserved it.

I was never rude or obstinate to any of the reps. Also I don't think it's unreasonable to request to be informed of a contact for the manufacturer or even for the shop to do it - if Argos is unwilling to provide contact details. You see the manufacturer does not list the product ( not even as a historic product ) due to it being made for Argos but it is not Cookworks or inhouse branding but Morphy Richards produced for Argos sale