Argos Staff Contempt while representing proper branded product supplied for Argos only

RickyL14

Ath_Wat said:

What did Morphy Richards say when you did contact them?

Customers should be blocked if abusive imo. However, if customers are simply adding to the workload that would not be a valid reason for unprofessionalism.

I sent the transcript to Morphy Richards but they did not respond. I thought they might be interested in how their brand was being represented by Argos

zoob

RickyL14 said:

powerful_Rogue said:

I'm still struggling to understand what the actual issue is.

I asked them would they ask on my behalf or get manufacturer or supplier to contact me, but they said no as it is made for Argos so they are the ones in charge of the customer support for the product. They also told me they only have the manual to consult and so could not help because it is not mentioned in the manual - isn't that just daft ?! 

Nope not daft at all, coming off with quotes like that to a retailer could make you sound daft.
Sounds like a fault actually, most people would never realise as very few use the grill functions as there not really good compared to a normal grill.
If its under warranty I'd contact Argos as its most likely faulty

It's very common that companies let retailers use there brand name under licence and get product made for resale, usley retailer cover all costs associated with warranty in these cases

Ath_Wat

RickyL14 said:

Ath_Wat said:

What did Morphy Richards say when you did contact them?

Customers should be blocked if abusive imo. However, if customers are simply adding to the workload that would not be a valid reason for unprofessionalism.

I sent the transcript to Morphy Richards but they did not respond. I thought they might be interested in how their brand was being represented by Argos

Not about the transcript, about your problem with the cooker.  They won't care about what one of Argos's customer service reps said to you.

RickyL14

Ath_Wat said:

Not about the transcript, about your problem with the cooker.  They won't care about what one of Argos's customer service reps said to you.

I'd care if my brand was being let down by a retailer. It would make me all the more concerned if the product support and customer service etc. was to be provided by the retailer for products emblazoned with my unique branding. I remember years ago we had a hifi from a high street retailer & the shop provided another remote control for the system because it was a reduced display model promised that the remote worked all the same. It did too - except for programming. We contacted manufacturer to order a replacement remote as shop said they would otherwise refund but travel expenses made us think why not just order a remote & keep hifi that seemed good quality. 

Manufacturer was so apologetic that shop had not simply sorted it out, yet we explained it was only a a display model so not to worry. However, manufacturer said shop could have written it off just as shops often do, as they supply any new products with replacement anyway free directly to the shop. They said during transport or when displayed this often occurs. We weren't annoyed with the retailer but the manufacturer told us they were very annoyed by service & posted one out to us.

RickyL14

zoob said:

Sounds like a fault actually, most people would never realise as very few use the grill functions as there not really good compared to a normal grill.

Zoob it costs more with the grill than the model without from the same brand. Many people use grill function as you can see looking around youtube etc. Many people work shift or live alone & use grill as it is really useful for single meals

powerful_Rogue

A lot of waffle and no substance. What IS the actual issue?

RickyL14

RickyL14 said:

powerful_Rogue said:

I'm still struggling to understand what the actual issue is.

I asked them would they ask on my behalf or get manufacturer or supplier to contact me, but they said no as it is made for Argos so they are the ones in charge of the customer support for the product. They also told me they only have the manual to consult and so could not help because it is not mentioned in the manual - isn't that just daft ?! 

Answered you on this already as well as throughout other posts - It's not like it was sold as 2nd or 3rd class product, it was branded as if it was bought anywhere with proper branding & it did not state only made for Argos before purchase.

I certainly was not awkward merely by asking to consult supplier ( either them or me ) or if there was an override for glitch 

sheramber

Since the manufacturer doesn’t appear to be of the same opinion as you there is no way you can force them to care. 

Ath_Wat

RickyL14 said:

Ath_Wat said:

Not about the transcript, about your problem with the cooker.  They won't care about what one of Argos's customer service reps said to you.

I'd care if my brand was being let down by a retailer. It would make me all the more concerned if the product support and customer service etc. was to be provided by the retailer for products emblazoned with my unique branding. 

Well either they don't care, or they don't think that was happening.  As you haven't posted the transcript here, nobody here can tell you you were in the right, so I don't really know what you expect.  

RickyL14

Ath_Wat said:

RickyL14 said:

Ath_Wat said:

Not about the transcript, about your problem with the cooker.  They won't care about what one of Argos's customer service reps said to you.

I'd care if my brand was being let down by a retailer. It would make me all the more concerned if the product support and customer service etc. was to be provided by the retailer for products emblazoned with my unique branding. 

Well either they don't care, or they don't think that was happening.  As you haven't posted the transcript here, nobody here can tell you you were in the right, so I don't really know what you expect.  

I'm new here. I presumed customers tend to come on here to seek knowledge, advice & support but also to discuss any similar or overlapping experiences with each other or even to discuss new developing practices etc.