Bailiff Knocked on the door yesterday

Coupon-mad

Send your complaint to the solicitor first. Tomorrow.  I added an edit to my post after your quoted it.

Then the 14 days clock (that your formal complaint is giving them at the end)  is ticking sooner.  During which you can research what you will present to the SRA.

Don't hang about trying to perfect it. Shove it at the solicitor now.

JacksSon

Coupon-mad said:

Send your complaint to the solicitor first. Tomorrow.  I added an edit to my post after your quoted it.

Then the 14 days clock (that your formal complaint is giving them at the end)  is ticking sooner.  During which you can research what you will present to the SRA.

Don't hang about trying to perfect it. Shove it at the solicitor now.

thank you. Noticed the edit. Will do as suggested.
will pm you in a minute

JacksSon

Coupon-mad i have sent you an email

JacksSon

Coupon-mad said:

Send your complaint to the solicitor first. Tomorrow.  I added an edit to my post after your quoted it.

Then the 14 days clock (that your formal complaint is giving them at the end)  is ticking sooner.  During which you can research what you will present to the SRA.

Don't hang about trying to perfect it. Shove it at the solicitor now.

i'm still in process. reading all sort off interesting / helpfull docs. 
to whom it may concern (a bit of knowledge regarding latest bailiff obligations:
https://researchbriefings.files.parliament.uk/documents/SN04103/SN04103.pdf

Coupon-mad

Blind alley though, for THIS complaint. 

Your complaint to the SRA is only about the conduct of the solicitor arm (DCBLegal).  Whatever you do, don't ruin your SRA complaint about the solicitor by throwing in things about the conduct of (separate entity) DCB Ltd.

Concentrate on the SRA STaRs which is why I only listed a few things for the complaint because it can ONLY be about DCBLegal and what they did.


Nothing to stop you doing a separate complaint about the bailiffs.  I would!   Might be CIVEA, might be some other HCEO trade body, can't recall, but your research will tell you.

But the 2 complaints are absolutely separate.

JacksSon

ogh, finally found what i was looking for. The regulations - yuhoo!!!
again, to whom it may concern. 
Coupon-mad, maby it would make sense to place this link somewhere at newbies thread?
https://www.legislation.gov.uk/uksi/2013/1894/contents/made

JacksSon

Coupon-mad said:

Blind alley though, for THIS complaint. 

Your complaint to the SRA is only about the conduct of the solicitor arm (DCBLegal).  Whatever you do, don't ruin your SRA complaint about the solicitor by throwing in things about the conduct of (separate entity) DCB Ltd.

Concentrate on the SRA STaRs which is why I only listed a few things for the complaint because it can ONLY be about DCBLegal and what they did.


Nothing to stop you doing a separate complaint about the bailiffs.  I would!   Might be CIVEA, might be some other HCEO trade body, can't recall, but your research will tell you.

But the 2 complaints are absolutely separate.

thank you. i am doing both. Just putting together all thoughts. Will ask for your opinion before sending complaints

JacksSon

Good morning forumers!!!!! so a little of update:
i have sent the complaint to dcb legal a month ago. They have promised to respond within 28 days and they did

Humdinger1

OK thanks; what did they say?

JacksSon

My letter of complaint: 
To whom it may concern,

My name is ***** ********** and i'm the defendant in the case ************* 

Hereby i would like to submit a complaint as i consider that you/ your client has taken actions that might be questionable:

a) sending the case to you own bailiff arm PREMATURELY knowing that a false 3 figures sum would be added on top (which exceeded the £75 legal maximum) and knowing that this was still WITHIN the first 30 days where the Court had ordered to be paid (which would remove the CCJ).

b) knowing that the wrong address had been used (emails and hard copy letters 3 months prior the court hearing) resulting improper service of the claim. This was known within 30 days of judgment but still allowing your legal/bailiff group to excessively profit from that

c) refusing to accept and make it possible for me as the Defendant to pay the sum ordered by the Court when bailiff was at my home (5 days left to sort it out)

d) refusing to confirm to the Court, that the sum had been paid in full (plus an extortionate add-on for your group) within 30 days, which has caused the me credit rating to remain trashed for many months.  Even when i have asked, you still refused.

e) i consider that you have breached the SRA Code of conduct (Maintaining trust and acting fairly 1.2 and 1.3) and few others

I strongly believe that this is totally unacceptable behaviour and practice, therefore i intend to ask SRA to step in to this matter. 

Many thanks