British Gas claiming 3817.85kWh gas usage but only boiler running, no other appliances

angemr

PennineAcute said:

angemr said:

Is this the right screen?

That's the reading you need to give to BG, not the kWh reading.  If you have been giving the kWh meter readings to BG, this is why you gas bill is astronomic.

Omg can't believe it's taken members of the public on a forum to tell me this, I've sent the pictures of the readings I've taken to BG but not once have they said that I'm giving the wrong readings!!! I'll do the CORRECT readings for the week & will update thus thread next Wednesday after I've had the call from BG.
Am I reading the correct screen on the electric?

Spoonie_Turtle

^ If it's any consolation, you were at least sending them photos of the right meter

https://twitter.com/phillipcaudell/status/1575763567441510400?s=20&t=BuIbWd0A0Z51C5iprg7rqw

[Description of image in tweet: part of an e-mail from Octopus with highlighted words saying "Hi Phill, Thanks for the photo, the issue here is that this is actually your water meter"]

Robin9

On the basis that the meter is nearly 6 years old - about 1100 m3 / year = about 12,500 kWh  ie quite normal.

Now all you have to do is unravel the error and get rebilled.

angemr

Spoonie_Turtle said:

^ If it's any consolation, you were at least sending them photos of the right meter

https://twitter.com/phillipcaudell/status/1575763567441510400?s=20&t=BuIbWd0A0Z51C5iprg7rqw

😆😆 that's ace, thanks so much, feel a bit better now 😁

PennineAcute

angemr said:

PennineAcute said:

angemr said:

Is this the right screen?

That's the reading you need to give to BG, not the kWh reading.  If you have been giving the kWh meter readings to BG, this is why you gas bill is astronomic.

Omg can't believe it's taken members of the public on a forum to tell me this, I've sent the pictures of the readings I've taken to BG but not once have they said that I'm giving the wrong readings!!! I'll do the CORRECT readings for the week & will update thus thread next Wednesday after I've had the call from BG.
Am I reading the correct screen on the electric?

In my opinion it is not, as the reading is too low - especially as you have said that the meter has been installed for a while.

If my memory serves me correctly, on the Liberty Smart Meters, one press of the number 9 key will give you the correct electricity reading.

QrizB

angemr said:

Am I reading the correct screen on the electric?

You might be, but you might not.

PennineAcute said:

In my opinion it is not, as the reading is too low - especially as you have said that the meter has been installed for a while.
If my memory serves me correctly, on the Liberty Smart Meters, one press of the number 9 key will give you the correct electricity reading.

Here is my favourite video on how to read the Secure Liberty 100 meters:

https://www.youtube.com/watch?v=gFeQ_y5LRrM

Your big challenge now is that your opening readings you provided to BG in September are likely to also be wrong, and you can't go back in time to read them.

Robin9

Electric is no problem - only the one screen to other about (when you are on a single tariff)

Robin9

angemr said:

Omg can't believe it's taken members of the public on a forum to tell me this, I've sent the pictures of the readings I've taken to BG but not once have they said that I'm giving the wrong readings!!! I'll do the CORRECT readings for the week & will update thus thread next Wednesday after I've had the call from BG.
Am I reading the correct screen on the electric?

There's more experience on this forum than a room full of the typical Customer Service person.

QrizB

Robin9 said:

Electric is no problem - only the one screen to other about (when you are on a single tariff)

Although that would still leave the mystery of why the reading in September was 000035.8 when the meter is 6 years old?

angemr

Huge thank you to everyone for your advice and guidance, wish I'd come here first instead of speaking to BG and getting upset/frustrated/scared/angry - you guys are awesome