British Gas claiming 3817.85kWh gas usage but only boiler running, no other appliances

Alnat1

Have you checked that the billed figures match with the readings on the meters?

angemr

they're not brand new meters, they've been in for many years, BG said the gas meter is smart so I shouldn't need to give them readings but the electric meter is not. When I was switched over I was advised the meters I have are not smart/compatible with BG and they would need to sort this out at some point?
I do work from home 2days a week so have my pc on but I don't put the heating on and I'm based in my conservatory so don't need the light on.
We had all windows replaced over 12months ago so they're energy efficient.

QrizB

angemr said:

they're not brand new meters, they've been in for many years

But you said:

meter readings for 10/9/2022 gas 000006.30  electric 0000035.8

If they've been in for many years, why are the readings at the start of September both so low?

Spoonie_Turtle

That's a heck of a lot of electricity, higher than our usage and we are high users along with heating and hot water being electric.

Looks like a proper energy audit is in order.

Alnat1

Looks like readings from the wrong meters if the OP really hasn't had new ones.

Think they need to check what's in the meter cupboard.

angemr

I've no idea. We never had to take meter readings before as we were on pre-payment, I'd not checked the readings before we were told we were being switched and as we were told we would be going on to a billed account not pre-payment I though I should get the readings.
We're on Nabuh standard variable tarrif. up to 30/9/2022 standing charge gas 25.923p per day 7.014p per kWh  electric standing charge 45.315p per day 28.175p per kWh,  then from 1/10/2022 gas standing charge 27.128p per day 9.850p per kWh  electric standing charge 46.282p per day 34.268p per kWh

Alnat1

Would switching from pre-payment possibly zero the meters?

Jyana

QrizB said:

angemr said:

they're not brand new meters, they've been in for many years

But you said:

meter readings for 10/9/2022 gas 000006.30  electric 0000035.8

If they've been in for many years, why are the readings at the start of September both so low?

They mentioned that they were on PAYG before the switch. Could the supplier have then sent through a zero rating at the start of the switch due to that? (I am only spit balling here to try and think of an explanation?)

Jyana

@angemr How much were you putting on the meters before the switch, when they were PAYG? And are they smart meters (you had a key, or topped on online)?

pochase

I am more surprised that there is a change to credit.

The FAQ for the switchover to BG states that prepaid customers will stay on prepaid

https://www.britishgas.co.uk/energy/nabuh-energy.html