Eon threatening to cut off electric soon if money isn't paid

Gerry1

Ask the electrician to check that the number on the meter matches that shown on the bill.

Brie

You could see if he will sign a letter of authority.  It just needs to be a short note "I give XXX the authority to discuss my account with you."   signed, name, address, dated.  

The majority of companies will allow you to help on this basis with a copy of the LOA scanned and emailed to their customer service team.  Some may only retain it for a few months but it may be helpful until a POA can be sorted.  

And for either have all the paperwork ready to go and when you are talking to him and he's agreeable he can sign things.  Yes he can change his mind later but in the meantime you can submit things and make progress.  fyi - LOA doesn't need to be witnessed but a POA needs to be.

mrsg1990

Electrician has been to the property, all appliances were switched off and turned on one by one to see what might be causing the huge amount of usage. Appliances are fine. There was nothing that could possibly be causing the huge amount of electric being used...I'm going to phone eon ask for a in home device, but other than that I really don't know what else to do...

Robin9

Thank you for the update. Its a puzzle.

Better than an IHD would be the Hugo app - all you need is MPAN from a bill.


I know some members dont think you should have an online accoint.

Brie

mrsg1990 said:

Electrician has been to the property, all appliances were switched off and turned on one by one to see what might be causing the huge amount of usage. Appliances are fine. There was nothing that could possibly be causing the huge amount of electric being used...I'm going to phone eon ask for a in home device, but other than that I really don't know what else to do...

with everything shut off did the meter register anything?  if it did that would suggest someone tapping in somehow.  

mrsg1990

E.on are investing, they think it might be something to do with the meter...it's been reported to the police and they are taking a look into it 

[Deleted User]

mrsg1990 said:

E.on are investing, they think it might be something to do with the meter...it's been reported to the police and they are taking a look into it 

Suppliers have Revenue Protection Teams. They usually investigate before bringing in the Police. For example, I recently had a visit from an Octopus installer who used to work for E.oN’s RPT. He noted some unusual seals on my electricity smart meter and main fuse. Quite rightly, he asked me for an explanation. I suspect that if he thought that anything was truly wrong, he would have called in the Police.

 There is little point in telling the consumer that energy theft is suspected. If the person was stealing energy, the evidence of theft would disappear into the night.

SAC2334

the Police are not the slightest interested in any energy theft and have nt been for decades .They consider energy theft a civil offence and will only prosecute if the energy companies want it. Most don t which is why its a rare sight in the Magistrates Courts.
If a supplier happens to discover energy theft they simply rebill and install a prepay meter to collect the debt .Zero deterrent nowadays, just like shop lifting .
I ll be very very surprised if any neighbours are tapping in to his supply .To do that they would need access to the loft from next door . This is someteimes possible in terraced properties. 
OP should go up into the loft to look for signs of this happening just to rule it out .
It will be better to pull each fuse on the C.U to narrow down the excess  usage .

Eon can only work this out by fitting a check meter ( not check the meter ) to run alongside the original meter . 
When I was on the job Eons Revenue Protection Unit was woeful bordering on none existent . 

Robin9

OP's problems are that she lives a long way away and her uncle is not very co-operative.

OP did the electrician take any photo's this morning - photo's of the meter would help. This could yet be a Eon billing issue.

born_again

mrsg1990 said:

Electrician has been to the property, all appliances were switched off and turned on one by one to see what might be causing the huge amount of usage. Appliances are fine. There was nothing that could possibly be causing the huge amount of electric being used...I'm going to phone eon ask for a in home device, but other than that I really don't know what else to do...

You have said he uses gas for heating & water.
What are his gas bills like? 

I wonder if this is another case of someone scared about their heating bills ( thanks media 🤬) So he has stopped using gas for heating & is using a electric heater & maybe boiling a kettle or even a pan of water for washing etc....

When in reality Gas is cheaper.