Octopus Saving Sessions

Chrysalis

Well my post vanished, so here it is again shortened, 1 hour is such a small window, I was expecting 3 hours at least during the peak.

chels

Message on the website said they couldn't retrieve my readings for the session so will credit the average savings, likely to be more than I would have got if they managed the get my readings!  I wonder why it didn't work....hmmm.

double_dutchy

chels said:

Message on the website said they couldn't retrieve my readings for the session so will credit the average savings

I'm getting the same message. Do you know if that appeared before the session?

peter3hg

chels said:

Message on the website said they couldn't retrieve my readings for the session so will credit the average savings, likely to be more than I would have got if they managed the get my readings!  I wonder why it didn't work....hmmm.

They won't get the readings until they do their daily pull overnight.

k_man

Chrysalis said:

Well my post vanished, so here it is again shortened, 1 hour is such a small window, I was expecting 3 hours at least during the peak.

There are multiple threads for this, your post is in one of the others:

https://forums.moneysavingexpert.com/discussion/comment/79630971/#Comment_79630971

northernsparky

Same here  - looking at my past usage it was about 0.19Kw , and today I probably used about 0.13Kw 

So if I get the average savings, I will be better off, and my low savings won’t be counted in the average

CanNeverThinkOfAUsername

Well I'm back 'online'. Turned everything off at the fusebox and it was fine, in-fact i totally missed the 6pm finish time, i looked at my watch an it was 6.25pm lol

k_man

chels said:

Message on the website said they couldn't retrieve my readings for the session so will credit the average savings, likely to be more than I would have got if they managed the get my readings!  I wonder why it didn't work....hmmm.

From the Twitter:

Big, huge Saving Session Sorry from us. This is what you were all supposed to see when your first Session ended.

We've *NOT* missed your meter readings – you'll get your results within 48 hours and we're getting this incorrect message fixed ASAP.

https://twitter.com/OctopusEnergy/status/1592582654268182528?s=20&t=Lo592vQn7KEtx5qqlrsIzQ

CanNeverThinkOfAUsername

https://twitter.com/OctopusEnergy/status/1592582654268182528

"Big, huge Saving Session Sorry from us. This is what you were all supposed to see when your first Session ended. We've *NOT* missed your meter readings – you'll get your results within 48 hours and we're getting this incorrect message fixed ASAP."

chels

double_dutchy said:

chels said:

Message on the website said they couldn't retrieve my readings for the session so will credit the average savings

I'm getting the same message. Do you know if that appeared before the session?

No, it looked fine prior to the session and during it said session in progress or wtte.  Teething problems?