1000's of EDF customers overcharged for gas?

Chrysalis

My bill shows both the KwH conversion and the measurement, and the units, so its not a case of no suppliers do this @pochase .

Energy Charges for Meter G4xx
22nd Oct. 2022 127.6 Smart meter reading
22nd Nov. 2022 145.5 Smart meter reading
Consumption 17.8 Units (m3)
Energy Used* 199.2 kWh @ 4.21p/kWh† £8.39
Standing Charge 31 days @ 25.92p/day £8.04

Archiedextrous56

DdavidG said:

Checking my bills since I joined EDF I noticed they have been miscalculating my kwh gas usage. I have a meter which was replaced in 2018 and so the meter readings are given in cu.m. 

EDF have been multiplying my reading by a volume conversion factor of 2.83 which is used to convert cu.ft readings to cu.m readings, but my meter gives cu.m readings directly, so no volume factor needs to be applied, as confirmed by the government.uk website.

I have emailed them, written to them and spoken on the phone but none of the people I have spoken to seem able to understand their error. In fact they seem so utterly unaware of the possibility that they have made a mistake in this calculation that I wonder if this is a widespread problem affecting potentially 1000's of EDF customers. It is no surprise to note that EDF bills do not show any units for my meter readings, just the numbers.

I have been with EDF since may 2021, all my bills have the same erroneous calculation, so I reckon they owe me £1270.

EDF recently advised me to increase my direct debit so my annual dual fuel bill would be over £9000!

I’ve just recently noticed that EDF have overcharged me for gas based on using the same cu ft formula which means my gas bills are well over double!! Sent them an email, but may need to address it as a complaint. Never had an issue with my previous supplier Octopus. Did you get your issue resolved in the end?

QrizB

Archiedextrous56 said:

I’ve just recently noticed that EDF have overcharged me for gas based on using the same cu ft formula which means my gas bills are well over double!! Sent them an email, but may need to address it as a complaint. Never had an issue with my previous supplier Octopus. Did you get your issue resolved in the end?

The thread you're replying to is three years old and DdavidG hasn't been here for a year, I wouldn't go waiting for a reply.
It's not just EDF that does this; it's a relatively common complaint on this forum. You should be able to prove to EDF that your meter is metric and they should then recalculate your bills for as far back as your switch from Octopus.

Robin9

@Archiedextrous56 DdavidG hasn't visited the Forum for over 12 months.

You can message him but just keep the pressure on EDF

Archiedextrous56

Chrysalis said:

My bill shows both the KwH conversion and the measurement, and the units, so its not a case of no suppliers do this @pochase .

Energy Charges for Meter G4xx
22nd Oct. 2022 127.6 Smart meter reading
22nd Nov. 2022 145.5 Smart meter reading
Consumption 17.8 Units (m3)
Energy Used* 199.2 kWh @ 4.21p/kWh† £8.39
Standing Charge 31 days @ 25.92p/day £8.04

QrizB said:

Archiedextrous56 said:

I’ve just recently noticed that EDF have overcharged me for gas based on using the same cu ft formula which means my gas bills are well over double!! Sent them an email, but may need to address it as a complaint. Never had an issue with my previous supplier Octopus. Did you get your issue resolved in the end?

The thread you're replying to is three years old and DdavidG hasn't been here for a year, I wouldn't go waiting for a reply.
It's not just EDF that does this; it's a relatively common complaint on this forum. You should be able to prove to EDF that your meter is metric and they should then recalculate your bills for as far back as your switch from Octopus.

Thank you, I have just asked them to escalate my complaint despite sending evidence that is crystal clear. I will update here when I manage to get a sensible response from them.