1000's of EDF customers overcharged for gas?

Mobtr

QrizB said:

DdavidG said:

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

EDF are presenting your gas meter readings with four digits, not five. That's a dead giveaway that they are treating it as an imperial meter reading in (100s of) cubic feet.

What's even crazier is that the meter itself is a smart meter - there are no imperial smart meters in the UK, and the serial number alone will identify it as a metric meter!

I don’t think the OP has said whether the serial number on their meter matches the serial number on the bill. My guess it doesn’t as the old meter details have been given to EDF when the change of supply took place. If it does then it’s obviously been set up incorrectly & a phone call to the complaints team will easily get this resolved, either way. Don’t know why the OP doesn’t just ring them & get it sorted rather than just keep posting on here. I gave the number earlier in the post 

ariarnia

Deleted_User said:

grimerking said:

Deleted_User said:

grimerking said:

You convert from metric to imperial by multiplying by 2.83, which is what EDF are doing.

You've got that backwards.  The 2.83 in the calculation converts from 100ft3 to 1m3.

There is no volume conversion number when the meter is in metric.

If you follow the link in my post, the conversion factor is 2.83 with the m³ value the smaller of the two - i.e. you multiply the m³ value by 2.83 to get the Imperial value.

I followed the link in your post, it says this:


And this:


Everywhere that there is a conversion, it is from ft3 and to m3.

why do some places say to multiply by 0.0283 and some multiply by 2.83?

ovo has the same formula as the above and has all the same steps but says 2.83 and they are both converting into kwh so why isn't it out by a factor (small bear brain isnt' good at maths)?

from our latest bill

[Deleted User]

Depends if they are talking about a conversion from ft3 to m3, or about conversion from an imperial meter reading to m3.

The units of an imperial meter are ‘hundred cubic feet’ so 1 unit on your meter is actually 100ft3.

My quotes were talking about straightforward unit conversion so uses 0.0283 as the factor.  OVO (and all other bills) are talking about units off the meter, which are 100 times ‘bigger’ so use 2.83

gefnew

Eon does on their bills as below.

31st May 2022 32445.0 Customer reading
30th June 2022 32468.0 Customer reading
Consumption 23.0 Units (m3)
Energy Used* 262.7 kWh @ 3.595p/kWh £9.44
Standing Charge 30 days @ 16.790p/day £5.04

[Deleted User]

Forget complex formulas. The meter in the photograph records usage in cubic meters. If the bill shows an index reading difference of 50 units then simply multiply 50 by 11.22 which equals 561.  Any other kWh figure used for billing is a clear indication that the supplier is billing in cubic feet.

DdavidG

Mobtr said:

QrizB said:

DdavidG said:

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

EDF are presenting your gas meter readings with four digits, not five. That's a dead giveaway that they are treating it as an imperial meter reading in (100s of) cubic feet.

What's even crazier is that the meter itself is a smart meter - there are no imperial smart meters in the UK, and the serial number alone will identify it as a metric meter!

I don’t think the OP has said whether the serial number on their meter matches the serial number on the bill. My guess it doesn’t as the old meter details have been given to EDF when the change of supply took place. If it does then it’s obviously been set up incorrectly & a phone call to the complaints team will easily get this resolved, either way. Don’t know why the OP doesn’t just ring them & get it sorted rather than just keep posting on here. I gave the number earlier in the post 

Meter no. matches that shown on bill

Mobtr

DdavidG said:

Mobtr said:

QrizB said:

DdavidG said:

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

EDF are presenting your gas meter readings with four digits, not five. That's a dead giveaway that they are treating it as an imperial meter reading in (100s of) cubic feet.

What's even crazier is that the meter itself is a smart meter - there are no imperial smart meters in the UK, and the serial number alone will identify it as a metric meter!

I don’t think the OP has said whether the serial number on their meter matches the serial number on the bill. My guess it doesn’t as the old meter details have been given to EDF when the change of supply took place. If it does then it’s obviously been set up incorrectly & a phone call to the complaints team will easily get this resolved, either way. Don’t know why the OP doesn’t just ring them & get it sorted rather than just keep posting on here. I gave the number earlier in the post 

Meter no. matches that shown on bill

Shouldn’t be too difficult to fix, have you called the complaints team? 

Glum

DdavidG
This happened to my brother. His supplier had not changed their records when his imperial meter was upgraded to metric and could not work out how to fix it so they offered him £600 as a goodwill gesture. It took him a year to finally convince them that he was owed over £3000 and they had no choice but to accept his figures.

You would think it would be the simplest thing to fix: final meter reading in 100's cubic feet, date of new meter install; next reading in cubic metres; recalculate all bills from that date.

I have also had a similar problem whereby the meter reading company swapped the day and night readings on Economy 7 and we had months of massive bills for the night storage heaters. All I got was the response, "That's impossible". It's certainly impossible to know how many are being fleeced by this type of system error but you are not alone. Good luck.

DdavidG

Thanks for everyone's help and advice. As suggested I contacted Customer Complaint Resolution Team who recognised the problem and have now recalculated my bills, turns out EDF owe me £780. Not got new direct debit figure yet but hopefully less than £750 a month first quoted.
For this issue, customer service staff just do not understand the problem, no matter how you explain it to them. You need to escalate claim to next level.
I am still really annoyed the bill does not state the unit of volume, if it did you would see immediately if agreed with what is shown on meter.
And another thing, my gas meter is supposed to be smart but EDF can't read it remotely, WHY?

Mobtr

DdavidG said:

Thanks for everyone's help and advice. As suggested I contacted Customer Complaint Resolution Team who recognised the problem and have now recalculated my bills, turns out EDF owe me £780. Not got new direct debit figure yet but hopefully less than £750 a month first quoted.
For this issue, customer service staff just do not understand the problem, no matter how you explain it to them. You need to escalate claim to next level.
I am still really annoyed the bill does not state the unit of volume, if it did you would see immediately if agreed with what is shown on meter.
And another thing, my gas meter is supposed to be smart but EDF can't read it remotely, WHY?

If your meter was installed in 2018 it will be a SMETS1 which will need to go through the enrolment procedure before it will work as smart with a supplier that didn’t install it. As EDF didn’t have the correct meter/info on their system, this wouldn’t have happened. It should hopefully happen now it’s all updated but unfortunately not guaranteed