1000's of EDF customers overcharged for gas?

[Deleted User]

At least mine does.

ariarnia

pochase said:

Units is what you read from your meter, and they are shown.

What you want to see what volume unit they use (ft3 or m3). None of the suppliers I know shows this information.

Let's be honest, only somebody who knows the difference between the meter types will find the information in the bill helpful. And if somebody knows it they will check the formula used.

Unfortunately many users are not even aware that the readings they give are not KWh but volumes.

a unit of measurement and a unit of consumption can both correctly be called units. we all know what the op was saying so i don't know why you keep arguing about this?

DdavidG

pochase said:

Units is what you read from your meter, and they are shown.

What you want to see what volume unit they use (ft3 or m3). None of the suppliers I know shows this information.

Let's be honest, only somebody who knows the difference between the meter types will find the information in the bill helpful. And if somebody knows it they will check the formula used.

Unfortunately many users are not even aware that the readings they give are not KWh but volumes.

The bill does not show the units for the gas volume readings. Only kwh is shown once the reading has been converted. The kwh conversion formula is given but the volume factor of 2.83 is not explained. I had to go here to get an explanation: https://www.gov.uk/guidance/gas-meter-readings-and-bill-calculation

The_Green_Hornet

ariarnia said:

pochase said:

Units is what you read from your meter, and they are shown.

What you want to see what volume unit they use (ft3 or m3). None of the suppliers I know shows this information.

Let's be honest, only somebody who knows the difference between the meter types will find the information in the bill helpful. And if somebody knows it they will check the formula used.

Unfortunately many users are not even aware that the readings they give are not KWh but volumes.

a unit of measurement and a unit of consumption can both correctly be called units. we all know what the op was saying so i don't know why you keep arguing about this?

I also took it to mean the meter reading units so no we don't all know what the op was saying (and I don't think pochase is arguing about it either) but I do agree it is odd that the bills don't show whether it is ft3 or m3.

grimerking

If your meter readings are in m³, but they think it is measuring in Imperial, wouldn't that mean you're being undercharged for gas?

In reality, EDF know you have a metric meter and they are already correcting for that.

There is a tool here that switches between the metric and imperial.

https://www.theenergyshop.com/guides/how-to-convert-gas-units-to-kwh

You convert from metric to imperial by multiplying by 2.83, which is what EDF are doing.

I think they must convert from metric to imperial to get everybody's units in the same format and then convert back again into metric for billing purposes - i.e. kWh.

You might want to withdraw your complaint...

[Deleted User]

grimerking said:

You convert from metric to imperial by multiplying by 2.83, which is what EDF are doing.

You've got that backwards.  The 2.83 in the calculation converts from 100ft3 to 1m3.

There is no volume conversion number when the meter is in metric.

QrizB

DdavidG said:

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

EDF are presenting your gas meter readings with four digits, not five. That's a dead giveaway that they are treating it as an imperial meter reading in (100s of) cubic feet.

What's even crazier is that the meter itself is a smart meter - there are no imperial smart meters in the UK, and the serial number alone will identify it as a metric meter!

BooJewels

Indeed, what @[Deleted User] said.  He was charged for 8468kWh when 266m3 would be just over 3000kWh.  I worked that out a few pages back and your linked calculator confirms it.  The sample bill posted should have been well under 300 pounds for a metric meter.

grimerking

Deleted_User said:

grimerking said:

You convert from metric to imperial by multiplying by 2.83, which is what EDF are doing.

You've got that backwards.  The 2.83 in the calculation converts from 100ft3 to 1m3.

There is no volume conversion number when the meter is in metric.

If you follow the link in my post, the conversion factor is 2.83 with the m³ value the smaller of the two - i.e. you multiply the m³ value by 2.83 to get the Imperial value.

The UK government website, however, states that

"For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). This step is not required for metric meters as they are read directly in cubic metres."

https://www.gov.uk/guidance/gas-meter-readings-and-bill-calculation

Sorry for any confusion.

[Deleted User]

grimerking said:

Deleted_User said:

grimerking said:

You convert from metric to imperial by multiplying by 2.83, which is what EDF are doing.

You've got that backwards.  The 2.83 in the calculation converts from 100ft3 to 1m3.

There is no volume conversion number when the meter is in metric.

If you follow the link in my post, the conversion factor is 2.83 with the m³ value the smaller of the two - i.e. you multiply the m³ value by 2.83 to get the Imperial value.

I followed the link in your post, it says this:


And this:


Everywhere that there is a conversion, it is from ft3 and to m3.