1000's of EDF customers overcharged for gas?

DdavidG

[Deleted User] said:

DdavidG said:

The post title is a question, but sorry if anyone feels it is inappropriate. It doesn't seem possible to change it.

The lack of understanding from EDF that this is even a possibility led me to think it may be affecting more customers than just me.

You may be asking too much of some CS members. I find the simplest way to deal with issues of this nature is to use the written form of communication. Two photos showing the actual meter ( with the serial number showing) and the statement (again showing the meter serial number) should at least give CS a moment to think. The photo of the meter will be annotated M3 and the the statement will be annotated as FT3.

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

DdavidG

EssexHebridean said:

I definitely wouldn't bother trying to call them - chances of you getting someone who is willing to even try to help with a vaguely complex issue is pretty slim in my experience. I'd use the "complaint resolution" email that Robin provided above if I were you. Don't expect it to get dealt with any time soon, but it will eventually get some form of response, and should eventually get your situation sorted out. 

Exactly what I thought, no point in phoning, email sent, fingers crossed.

DdavidG

Robin9 said:

I presume that you have checked the serial numbers of the meter itself and that which is given on the bill and the bill also say ft3 instead of m3

Don't bother with CS go to

ComplaintResolution@edfenergy.com


Let us know the outcome please

Yes, meter serial no. matches bill. No units shown on EDF bill for Gas meter readings. Email sent to complaint resolution 

DdavidG

CanNeverThinkOfAUsername said:

Very misleading thread title

Sorry if it is misleading but it is framed as a question. 
EDF have 5.2 million customers, so 0.01% will be several thousand customers.
EDF gas bills do not show units for the readings, so it isn't very easy to check without looking at kwh conversion formula.

BooJewels

That certainly looks like a ft³ v m³ error to me - at April prices for my region and my own tariff, I get that to be a bill amount of around £270 - somewhere in line with the x2.83 error.  At my current calorific value, I make that should be about 3015 kWh.

I wonder - and others who understand this more than me will hopefully comment - did you submit the leading 0 at the start of your submitted meter reads?  I think ft³ meters only have 4 digits and your bill is showing 4 digit readings.  I think you need to submit the leading 0 too.  

Robin9

You say meter was replaced in 2018 when it would have read 00000. It now reads 05736  so annual consumption about 1400 m3 ie approx 15,500 kWh.    Well over average and with well over average comes well over average bills.

Mobtr

DdavidG said:

EssexHebridean said:

I definitely wouldn't bother trying to call them - chances of you getting someone who is willing to even try to help with a vaguely complex issue is pretty slim in my experience. I'd use the "complaint resolution" email that Robin provided above if I were you. Don't expect it to get dealt with any time soon, but it will eventually get some form of response, and should eventually get your situation sorted out. 

Exactly what I thought, no point in phoning, email sent, fingers crossed.

There is if you call 0333 200 5101. You’ll get straight through to the complaints team based in UK 

Robin9

Apologies just reread and earlier post ;please ignore this post This is an extract from my latest EDF bill.  On this basis does yours say 17 =   914 


01 Oct 22 - 14 Oct 22 8303 ESTIMATED 8320 YOUR READ 17 = ------- ------- 190 kWh 9.842p £18.70

pochase

DdavidG said:

Dolor said:

DdavidG said:

The post title is a question, but sorry if anyone feels it is inappropriate. It doesn't seem possible to change it.

The lack of understanding from EDF that this is even a possibility led me to think it may be affecting more customers than just me.

You may be asking too much of some CS members. I find the simplest way to deal with issues of this nature is to use the written form of communication. Two photos showing the actual meter ( with the serial number showing) and the statement (again showing the meter serial number) should at least give CS a moment to think. The photo of the meter will be annotated M3 and the the statement will be annotated as FT3.

No units shown for meter readings on EDF Gas bills, which causes a problem right away for anyone wanting to check their bill.

What do you mean with no units shown? They are clearly on the picture you posted


Do you maybe mean that the invoice does not show if the unit is FT3 or M3? That are not units.

You can see if it is ft3 by checking if there is the 2.83 in the formula. A m3 meter should in the region of m3 x 11.2, so easy to check.

To be honest, I don't think it would help most people if they would write the meter type on the invoice, for most it would be meaningless.

wakeupalarm

DdavidG said:

CanNeverThinkOfAUsername said:

Very misleading thread title

Sorry if it is misleading but it is framed as a question. 
EDF have 5.2 million customers, so 0.01% will be several thousand customers.

0.01% would be 520 customers!