Wizz air delayed flight W9 4466 from Tirana to Luton today 17 October by over 12 hours

CKhalvashi

The admin fee is £7.50 per person per sector. The fare was the same both ways.

I have numerous confirmations where there are different numbers on the outbound and inbound flights.

Sledger

Lets see what they refund me on this return sector and will challenge it and see how they respond.  Might just  book a cheap flight with them with different fare £££sectors and screen shot step by step  then see how the confirmation comes back and if its equal again that proves them being dishonest.

So the delay was clearly down to them and wonder how many got the Euro 400 automatically or is it only paid when you challenge it. Hope other passengers on the flight read this.   

Sledger

still no update except for Revolver and replied to them as follows but expect to get the generic Wizz air response to lodge it on their site  so also copy pasted it to wizzair  as a further on line complaint as follows

 "  Dear Customer Service,

1). I noticed when logging onto my bank account a Euro 400 was paid in sterling for delayed flight compensation but no Wizz air confirmation by e mail or text and the Wizz air site under my 2 claims related to the Euro400  "Your Claims" still states "Claim registered"   

2). A historic complaint when purchasing the online flights direct on Wizz air site is now 66 days without a response and also shows " Claim Registered"   

3). The ticket refund lodged 23 October still states on their site "Payment in progress" The refund amount is in total doubt as Wizz air ticket cost confirmation is not in accordance with the ticket prices shown at the time of booking as the London- Tirana outward trip was in the £20+ bracket and the delayed return was far more.  The Wizz air ticket purchase price payment summary as attached shows equal fares in both directions with a £15 administration fee which is not consistent with the respective costs when booking the ticket and a subsequent Wizz air invoice just gives the total £83.98 payment amount. This requires an Wizz air explanation how it can differ from screen shots taken of the step-by-step process of costs when booking an online ticket direct with Wizz air 

Regards,

Paul Hamme. " 

Sledger

just an update and noted a Wizzair payment of £41.99 on 20 June 2023  appeared in my credit card  and reminded me of my complaint which I finally elevated to Aviation ADR late  March .23 due to not a single communication back from Wizzair even after involving Resolver and still  not a single Wizzair communication. the last 2 e mails to Wizzair copied and pasted as on line follow up complaints are as below . What a micky mouse unprofessional organisation making hard work and time wasting and should be taken to task over this to avoid it continuing 


Also worth noting you get no ADR update e mail prompt and just logged on for the first time and got this

(Removed by Forum Team)

New Case 7
 From: >

Sent: 08 March 2023 21:17
To: Wizz Air Customer Service <notifications@notifications.wizzair.com>
Subject: Fw: CONFIRMATION CODE KELYGZ CLAIM ID 2f, CLAIM ID 2f1,CLAIM ID f2,CLAIM ID f2,CLAIM ID d9

 

To the not fit for purpose Wizzair 

where is my ticket refund now almost 5 months overdue for 17/10/2022 TIA - LTN W94466 which you delayed by over 10 hours and I cancelled it before the flight eventually took off.

From my 5 on line with wizzair Claims summary attached,

2 are outstanding way overdue by 181 days and 130 days . What's the Wizzair record on lack of response  and do I qualify? 

3 were closed without any notification or reason . You are inept.

This will be copied and pasted as yet another Wizzair online complaint.   Pathetic joke company.

Regards 

---

New Case 6
From: 
Sent: 27 November 2022 16:05
To: Wizz Air Customer Service <notifications@notifications.wizzair.com>
Subject: CONFIRMATION CODE KELYGZ CLAIM ID 2f, CLAIM ID 2f1,CLAIM ID f29,CLAIM ID f29,CLAIM ID df

 

 You Wizzair are a very confusing Miky Mouse outfit to communicate with to determine case status as Wizz air have not answered a single question and have closed cases without  explanation. When this e mail is copied into Resolver all I get back from Wizzair is a generic response to go online to repeat myself which just generates yet another Wizzair complaint and get a new case number going round in circles.

Under my claims I had 5 cases not 6 as that was a complaint but came up as a compliment and because you fail to add the query, I am clueless as to the content but rest assured it was not a compliment. Accordingly submit the full content of my queries into each of the  5 Claim cases below so  it can be viewed as a record when I log onto your site.

Case 1 

SUBMISSION DATE 08/09/2022

This was made as a complaint on booking and status is now what after 80 days

ELAPSED DAYS 80

We are doing our best to process your inquiry as soon as possible. You will certainly get an answer from us within 30 days.

CLAIM ID 2

Case 2     (this was appearing as  "Payment under Progress" rather than "Service Complaint" on the other 4

 SUBMISSION DATE 23/10/2022    CLAIM ID 2f1

SUBJECT Compensation SUBCATEGORY Flight delay                  

 FLIGHT 17/10/2022 TIA - LTN W94466

STATUS Claim resolved   Your claim has been resolved.

Case 3    

SUBMISSION DATE  29/10/2022   ELAPSED DAYS 29

We are doing our best to process your inquiry as soon as possible. You will certainly get an answer from us within 30 days.

CLAIM ID f21

SUBJECT     Service complaints

SUBCATEGORY

CONFIRMATION CODE KELYGZ

FLIGHT -

PASSENGER -

STATUS -Claim registered

Your claim is well received, thank you for submitting it. (Blah blah standard generic reply)

Case 4

SUBMISSION DATE   29/10/2022   ELAPSED DAYS 29

We are doing our best to process your inquiry as soon as possible. You will certainly get an answer from us within 30 days.

CLAIM ID f2

SUBJECT Service complaints

SUBCATEGORY -

CONFIRMATION CODE KELYGZ

FLIGHT -

PASSENGER-

STATUS Claim registered

Claim 5

SUBMISSION DATE 13/11/2022 ELAPSED DAYS 14

We are doing our best to process your inquiry as soon as possible. You will certainly get an answer from us within 30 days.

CLAIM ID d9a6bb2f    SUBJECT Service complaints

SUBCATEGORY -

CONFIRMATION CODE KELYGZ

FLIGHT   17/10/2022 TIA - LTN W94466

PASSENGER -

STATUS Claim registered

 Wizz air I am not clairvoyant . For reasons unclear only a sum of 400 Euro was paid in sterling  into my account without a text or any notification .  Why was the ticket cancellation refund missing on  my only case with a payment  option Case 2 which was still open implying the cancelled ticket was still under process for payment under case2. 

However,I have just logged on and case 2 is now Closed without any explanation whatsoever. This Cancelled ticket along with an explanation as to how Wizzair  account for its value is outlined in Item 3 in Case 5 as I cannot fathom out on your site how to get continuity of the same complaint. The ticket cancellation refund is now 41 days overdue so an explanation is required.

This e mail is being copied into Resolver who are asking for a progress update which no doubt will get the generic wizzair to log onto their site going nowhere fast  as I will just copy paste this get No online copy of it in yet another new case Number 

 

CKhalvashi

This doesn't sound like you've had the experience you should.

At this stage, I'd be making sure that the ADR has the screenshots, invoice (the two should match according to receipts I have, if they don't there's a problem there and IMO should work in the way most favourable to you) and a copy of the emails.

I do agree that this needs to be chased. You of course have the right to cancel after a 5 hour departure delay, plus compensation if the issue is within the control of the airline (and it looks on this occasion it was).

Sledger

thanks CKhalvashi as  just logged on here for something else and noted your notification which steered me back to this Wizzair Saga. 

I am not sure on how ADR site works but just logged onto their site and get this status at stage 2 which gives me 7 days to settle what and commencing from when as I have not received a single correspondence  from Wizzair. The ADR sent messages on this site which are not dated and you get no e mail or text prompt to log onto their site. not sure what stages 3 to 8 are as never had the need to use this site before

Not sure why MSE removed part of my last post and just sent  a message on  ADR site which includes the MSE link to this post so they have the full history.


on and get this as attached  

Sledger

Just been toying around with the ADR site and note the airline response is included which is dated 20 June 2023

1). It  fails to address the main issue of ZERO Wizzair Communication with the passenger which is the complaint.
2). Why was this payment for the return ticket not included with the Euro 400  as it was part of my initial claim and would have avoided this saga of Wizzair subjecting me to all this long winded unnecessary stress.
3).  Not sure why the ADR automated response classifies it as a "7 day settlement offer" as they finally  paid the unused ticket which wizzair should have settled from the onset of my compensation claim. 

Wizzair response to ADR 20 june 2023
Dear Sir,

We would like to kindly inform you that the distiance from TIA to LTN is 1917 km and according to the Regulation (EC) No 261/2004 of the European Parliament in case of medium distance flights (from 1500 to 3500 km) Passenger is entitled to €400 compensation. The compensation accordant with the Regulation (EC) No 261/2004 of the European Parliament in the amount of €400 was already paid on 18th November 2022. Please find payment confirmation in the attachment section.

The amount of 41.99 GBP for unused flight ticket has been refunded today to your card **** **** **** 2481. The funds should reach your bank account within a few bussiness days.

In case of any questions or concenrs, please do not hesitate to contact us.

Best regards,
Magdalena Slusarz

My further response to ADR 

Dear Donna 

Are we on the same page regarding my complaint as there are 2 key issues here so the complaint is twofold 

My initial compensation claim dated 17 October 2022  to Wizzair was for the euro 400 for the delayed flight together with the return ticket refund as I cancelled it due to Wizzair 10 hour delayed flight but was unclear on the ticket  refund amount 

Wizzair should have made a one-off payment on 18 November 2022 for both delayed flight and return ticket refund which would have closed the case but  they  only paid the euro 400 and closed the case with "case Closed paid" hence generating a  complaint for the outstanding  return ticket refund forming a new case Number.

The other complaint is total zero Wizzair communication to many repeated e mails complaints which were copy and pasted to their website to from  a new case complaint record as their site does not display the compliant content.  Their site also does not give any responses only status statements which are ambiguous like "case closed paid"  or  simply "case closed" without explanation which generated yet  another complaint case as it was NOT  resolved.   The amount of frustration, stress and time wasted repeating myself sending endless e mails forming new cases due to Wizzairs total silence is therefore my second complaint. 

Donna do you consider it satisfactory that it took 7 months to get Wizzair to finally settle the return ticket refund which would still be ongoing generating further cases had I not  involved ADR which appears the only communication Wizzair acknowledge. The big question here is many Passengers may also be subjected to this same Wizzair unacceptable and unprofessional silence via their website and this must cease. May I suggest to stop Wizzair total silence and disregard to passengers' complaints, that ADR impose a penalty payment for distress and wasted time to get resolution. 

Donna can you please escalate this case to the adjudicator as your site does not give that option only to hit the reject which is not applicable to this case.