Wizz air delayed flight W9 4466 from Tirana to Luton today 17 October by over 12 hours

Sledger
Sledger Posts: 172
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edited 18 October 2022 at 3:37PM in Flight delay compensation
Just e mailed Wizz air for a refund and compensation unless they can prove its circumstances beyond their control. and expect a fight on my hands. Anyone else on that flight


 Re your e mail confirmation below that  Wizzair have delayed the flight W9 4466 from 06.00 to18.45 today which is over 5 hours. Accordingly, please have the full refund made to my card and provide evidence of the cause for the delay as I intend to pursue compensation as outlined below. 

If your flight’s delayed for more than five hours you're entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled. And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘extraordinary circumstances
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  • Westin
    Westin Posts: 5,888
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    edited 17 October 2022 at 2:50PM
    So you have opted for just a refund on the original ticket rather than exercise your rights for a rerouting on an alternative flight, plus duty of care costs whilst you wait?  Is that what you intended when you emailed the airline asking for a refund?

    Might be better for this thread to be moved to the Flight Delay Compensation board.

    https://forums.moneysavingexpert.com/categories/flight-delay-compensation

    @heatherw_01
  • MSE_ForumTeam5
    MSE_ForumTeam5 Posts: 888
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    Moved as suggested
    Official MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email [email protected]
  • @Sledger you will be more likely to get a successful outcome  by using the Wizzair online form - rather than an e-mail to their general e-mail address.

    Log into your Wizzair account and complete the form from there .

    You can claim a refund in cash or Wizzair points (20% extra) . You can track your claim . If the claim is for more than just you - You also need to submit a signed letter that says you have permission to receive the money on behalf of the other passengers on your booking .


  • Sledger
    Sledger Posts: 172
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    edited 28 October 2022 at 9:24AM
    Thanks, and finally found the link to that Wizz air online compensation form far from friendly and seemed to be designed to send you round in circles. 

    Just real glad I went direct to Wizzair  after reading Trust Pilot mission impossible compensation reviews battles  on purchasing the tickets from the various agents on sky Scanner.   
                                                                                                                         
    Is there a way to apply online for the delayed flight 600-euro compensation and if so where on  their site link path as it makes me dizzy. I hit this so many times and it sends me back to my home page.

    Step 1 

    FLIGHT STATUS

    Step 2 
     I hit Delay and compensation

    We encourage you to consult with the information on this page, in FAQ page, or with our virtual assistant Amelia to get an advice and guidelines on how to solve your specific request. Please note that Live Chat and Call Centre agents are not able to advise on the topics below.

    • Missed flight rebooking - please contact Information/Ticketing Desk at the airport.
    • Bookings made with the third parties (websites and apps other than wizzair.com or official Wizz Mobile app). More information here.
    Step 3

    All those options send me back to my welcome back home page where there is no option to contact them.

    I managed to find the form by typing complaint in serach , but you can only enter the flight /bank details and could not comment or attach a screen shot of the e mail

    From: ******r <[email protected]>
    Sent: 23 October 2022 12:46
    To: [email protected] <[email protected]>
    Subject: Fw: Wizz Air Delayed Flight W9 4466 compensation claim and Complaint KELYGZ
     
    REMINDEER No acknowledgement to this 17 Oct e mail sent on the day of the delay notification as below.

    your website is a joke sending me around in a closed loop circle wasting hours of my time and needs simplifying. 

    I got assistance and finally got the on line confirmation as attached but no e mail response to it for my record purposes 

    Your on line process makes no mention of what I am entitled to or what will be paid.

    Accordingly, I require the flight cost refund and 600 Compensation for delaying the flight over 12 hours.

    Regards  
  • Sledger
    Sledger Posts: 172
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    edited 31 October 2022 at 9:43AM
    the wizz site air makes no clear mention of the 600 Euro entitlement for delays over 5 hrs and only states article 7. which is this so assume this 600 euro covers all the other out of pocket expenses caused by the 12 hour delay. So what happens if you missed a connecting long haul flight where you need to rebook costing way in excess of this 600 Euro.

    Article 7 — Right to compensation

    1. Where reference is made to this Article, passengers shall receive compensation amounting to:
      1. EUR 250 for all flights of 1500 kilometres or less;
      2. EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;
      3. EUR 600 for all flights not falling under (a) or (b).

        In determining the distance, the basis shall be the last destination at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.

        ¶  
    2. When passengers are offered re-routing to their final destination on an alternative flight pursuant to Article 8, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked
      1. by two hours, in respect of all flights of 1500 kilometres or less; or
      2. by three hours, in respect of all intra-Community flights of more than 1500 kilometres and for all other flights between 1500 and 3500 kilometres; or
      3. by four hours, in respect of all flights not falling under (a) or (b),

        the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.

    3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.
    4. The distances given in paragraphs 1 and 2 shall be measured by the great circle route method.
  • Alan_Bowen
    Alan_Bowen Posts: 4,840
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    Sledger, you are very unlikely to be getting 600 Euros anyway. Wizz do not sell connecting flights and once you pass the time limit for delays, the amount does not increase because of the length of the delay, it is related to distance, and your route is under 2000km so the maximum compensation claim is 400 Euros.
  • bagand96
    bagand96 Posts: 6,021
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    edited 30 October 2022 at 10:23AM
    Tirana TIA - Luton LTN is 1917km, Alan is correct it's €400 per person compensation.

    If you had an onward long haul flight from Luton (is there any?) that isn't Wizzair's responsibility and you have no claim against them in respect of that.  You'd have to see if your travel insurance covers you.
  • Sledger
    Sledger Posts: 172
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    Thanks looks like my mistake as googled a site which showed radius from London and it came into the 600euro bracket and cant backtrack that link.  I send a 3rd  e mail yesterday to Wizz air customer service ( None get a acknowledgement/ response) and copy pasted the entire e mail string on their site complaint and have the e mail record as the content does not appear on their online acknowledgement. I am older generation and don't  have a smart phone or understand google play/ apple/apps etc so maybe that's why nothing happens when I click on the attached boxes. I also sent via resolver and the Wizzair generic auto response states go to their website so will have to wait and see what transpires 
  • Sledger
    Sledger Posts: 172
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    edited 31 October 2022 at 9:45AM
    This is  the 29 Oct email content sent yesterday and copy pasted as an online complaint yesterday. Their on line "Your Claims "states up to 30 days for a response on the acknowledgement and am 100% sure they will advise Euro 600 is incorrect.

    Dear Wizzair

    1).These e mails are not being acknowledged.
    2). Your on line chat virtual person Amelia is non-productive and sends you on a never ending 1 minute loop to be connected to a real person that never happens. I am hard of hearing and even if I could hear I would not be paying £1.45/minute to register a complaint. 
    3). Your online Claim form does not give a record of the message sent so there is no way of producing future evidence.
    4). Your online compensation delay form is limited to the flight details and offers no input option to claim other compensation. 
     
    Accordingly, due to No 3). above this entire string is being attached to a new on line claim  via  a COMPLAINT for my future record purposes and relates to my claim reference 2******1 sent 23 October 2022  *****Z which had my 17 October e mail below attached.

    This claim 2*****1 on your website states payment under progress but from the limited input data I am permitted, as 4). above it is entirely unclear what amount Wizz air will be paying.  

    Your website makes no Mention of the Euro 600 for my flight delayed 12+ hours other than article 7 and as stated there is no method on how to include this Euro600 compensation form other than registering it as a complaint. My unanswered 23 October e mail sent states  I require this euro600 so please send that to my bank details given in Claim ID  2*****a1 . For record purposes my 23 October e mail had a screen shot attached of my online delay claim input data  

    Regards
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