Wizz air delayed flight W9 4466 from Tirana to Luton today 17 October by over 12 hours

Westin

Sledger, I think you now need to wait, giving them time to review your submission. 

CKhalvashi

You need to wait. You also need to remove your PNR from this thread as this should be kept confidential.

It is the 6 letter code beginning with a K.

Every time you submit a new request, you will delay your existing request from being handled.

The telephone number for existing bookings is not £1.45/minute in line with UK legislation. This is the telephone number for new bookings. The telephone number you need is 0330 977 0444 which handles existing bookings only.

Tirana to Luton is under 2000km (it is 1917km), so your compensation will not be €600, but €400. 

Sledger

thanks and Done but in for a long wait as made a complaint when entering 1 way trying to purchase the  ticket and it auto went into return ticket not allowing single way purchase as was not sure of my return date but ended up booking 17 Oct . The same with  modifying the booking a few day slater for a one way  overhead locker it auto came back both directions with a £100+ cost so opted out  and used under seat and wore lots of clothes . here is that complaint 30 day response status now 53 days . It was already way overdue when the 17 Oct return was delayed. So, I have now 4 ongoing  in my claims and that payment whatever the unknown amount is coming not yet arrived.  

29/10/2022 K****GZ--CLAIM REGISTERED

29/10/2022 W*****6--CLAIM REGISTERED

23/10/2022 K****** PAYMENT IN PROGRESS

08/09/2022 K****--CLAIM REGISTERED

CKhalvashi

Sledger said:

thanks and Done but in for a long wait as made a complaint when entering 1 way trying to purchase the  ticket and it auto went into return ticket not allowing single way purchase as was not sure of my return date but ended up booking 17 Oct . The same with  modifying the booking a few day slater for a one way  overhead locker it auto came back both directions with a £100+ cost so opted out  and used under seat and wore lots of clothes . here is that complaint 30 day response status now 53 days . It was already way overdue when the 17 Oct return was delayed. So, I have now 4 ongoing  in my claims and that payment whatever the unknown amount is coming not yet arrived.  

29/10/2022 K****GZ--CLAIM REGISTERED

29/10/2022 W*****6--CLAIM REGISTERED

23/10/2022 K****** PAYMENT IN PROGRESS

08/09/2022 K****--CLAIM REGISTERED

(Photo removed as it includes the claim reference number, you can delete the photo, edit it by covering the Claim ID in Paint and then re-upload)

In this case, I'd suggest calling the phone number I mention above. As with any phone number on a public forum for your own safety you can check this by clicking here (link to Wizz contact page)

You can find this by clicking on 'existing bookings', not 'call centre'.

Most phone packages (check with your network operator) include 01, 02 and 03 phone numbers as standard, however if yours charges for calls this will be a local rate call.

Sledger

Thanks CK deleted that screen shot but hard of hearing so will not be calling 0330 977 0444 but will wait a few more days  and if no joy pursues this through CAB or other means. I am sure if i get somebody to call 0330 977 0444 on my behalf they will be listening to endless green sleeves interrupted by how important the call is.

The wizzair payment17 Oct 22  time limit ( amount being paid unknown) has passed   "If however more than seven working days have passed since we have initiated the payment and you haven't received it, please verify with your bank first and only afterwards let us know. Note Wizz air differ to CAB " You should get the refund within 7 days of the date of the flight " and somewhere I read 48hrs but cant find that link again.

looking at this MSE link (put here for my future reference) it appears there is no clear black and white criteria what determines extraordinary Circumstances if Wizz air  play that card. 

 But this bit in bold italics below from MSE  is a real concern which is not made clear on the CAA /Which and other sites on the Euro400 compensation.

Can I get both a refund and compensation?

It looks pretty unlikely.

The law around the amount of compensation and delays is based on the time you arrive at your destination, therefore if you opt for a refund instead, you technically haven't arrived and so it can be argued you're not entitled to compensation as well.

That said, there have been court cases on this – so far unsuccessful – which suggests there are arguments for you to be owed some kind of compensation. Until there is a definite precedent set, you could always ask the airline to pay the equivalent compensation as a goodwill gesture if you feel you were suitably inconvenienced.

 I sent this by e mail on the day of the delay  17 Oct 22

• Wizz Air Customer Service;
• customerrelations1@wizzair.com

Mon 17/10/2022 10:37

Re your e mail confirmation below that  Wizzair have delayed the flight from 06.00 to18.45 today which is over 5 hours. Accordingly, please have the full refund made to my card and provide evidence of the cause for the delay as I intend to pursue compensation as outlined below. 

If your flight’s delayed for more than five hours you're entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled. And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘extraordinary circumstances'

Regards

https://r.search.yahoo.com/_ylt=AwrIQhxvGWFjNFsAfQF3Bwx.;_ylu=Y29sbwMEcG9zAzMEdnRpZAMEc2VjA3Ny/RV=2/RE=1667336687/RO=10/RU=https://www.moneysavingexpert.com/travel/flight-delays//RK=2/RS=cIO9DRnSioVXd54UE_wz5hHDqhQ-

eskbanker

Sledger said:

But this bit in bold italics below from MSE  is a real concern which is not made clear on the CAA /Which and other sites on the Euro400 compensation.

Can I get both a refund and compensation?

It looks pretty unlikely.

The law around the amount of compensation and delays is based on the time you arrive at your destination, therefore if you opt for a refund instead, you technically haven't arrived and so it can be argued you're not entitled to compensation as well.

That said, there have been court cases on this – so far unsuccessful – which suggests there are arguments for you to be owed some kind of compensation. Until there is a definite precedent set, you could always ask the airline to pay the equivalent compensation as a goodwill gesture if you feel you were suitably inconvenienced

That may not apply to your situation - if you waited and travelled on the delayed flight then you're entitled to compensation (unless extraordinary circumstances) but not a refund as well.  However, if you chose not to travel on the delayed flight then you'd be entitled to a refund....

CKhalvashi

The CAB generally have absolutely no idea on legal stuff, it's a voluntary body staffed by volunteers. They serve a valuable role, but in general on things like this the legislation is easy to find, simple to read and in most circumstances doesn't require further advice.

In this case, the CAB states what the law says, it doesn't state the reality of the situation. Wizz had huge problems affecting certain bases (of which the Tirana base that operated your flight wasn't one, nor was the base at Luton) earlier in the summer and the customer service team are still in some cases dealing with those. Yes, you have the right to compensation within 7 days in legislation, but knowing when to use your rights and when to wait can be very valuable.

My favourite case of the 'I have rights' brigade this summer has been from a certain Ms Farren, who illegally took her son out of school during term time, faced a cancellation (which in fairness to her was Wizz's fault) and then screamed to the press about it while harassing the customer service and social media teams. I'd have loved to work for the education authority to fine her for her stupidity. You can read all about her 'plight' here. https://www.mylondon.news/lifestyle/travel/gatwick-disabled-woman-who-saved-24528904

If you've requested a refund and then gone on to travel you will not receive a refund, it's as simple as this. Compensation will be dealt with depending on the reasons for the cancellation.

There is significant case law on extraordinary circumstances and we can advise once we know the reasons for the delay.

Sledger

I got another e mail from Wizzair it was further delayed on 21 Oct now delayed 15 hours .We regret to inform you that your flight W9 4466 TIA-LTN was delayed. The new estimated time of departure: 20:55, 10/17/2022.

Westin said:

So you have opted for just a refund on the original ticket rather than exercise your rights for a rerouting on an alternative flight, plus duty of care costs whilst you wait  ?  Is that what you intended when you emailed the airline asking for a refund?

This is a learning curve for me so want this understood for my reference if I get a similar future delay of the pros and cons of ticket refund versus waiting for the delayed flight as this is my first time of not taking the flight.

I find this a bit confusing "If your flight’s delayed for more than five hours you’re entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled. And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘extraordinary circumstances"  

 Does that rerouted alternative flight have to be with Wizz air or can it be an alternative carrier as Wizz only do 2 daily flights 06.00 and 18.55 ? Changing the delay time again from 12 hrs to 15hrs is looking more likely the delay is down to Wizzar 

If I elected to fly BA on an earlier flight and arrived over the 3hr Criteria, would I be entitled to the Euro400 (if delay due to Wizzair)  and not asked for this refund ?   Don't really see the logic here to the( wont arrive at destination) as I would have arrived at destination with BA the same as waiting for the wizzair but later due to the wizzair 15hr delayed flight. its a bit of a nonsense as be it 3hrs, 15hrs, 2 days, a week etc you eventually arrive at your destination by whatever means unless you drop dead on route.

As the euro400 is in now in doubt due to applying for a refund on the understanding it included the Euro600 400 as e mailed them on the day  , I maybe be better using Bott and Co as can see I may have a fight on my hands on the cause of the delay as well as poor communication from wizzair.

day 16 and Still no refund so are  wizzair in breach ?
 
If you're delayed more than five hours, you can get a refund regardless of cause. If you no longer wish to travel you can ask for a refund after this point, which will include any unused parts of your booking such as a return flight. If you opt for this though you'll no longer be entitled to any further care and assistance, and it's unlikely you'll get compensation as the law specifies it's based on arrival time, and you won't arrive at your destination.

eskbanker

Sledger said:

This is a learning curve for me so want this understood for my reference if I get a similar future delay of the pros and cons of ticket refund versus waiting for the delayed flight as this is my first time of not taking the flight.

I find this a bit confusing "If your flight’s delayed for more than five hours you’re entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled. And each affected passenger is still entitled to claim flight delay compensation if the delay is not due to ‘extraordinary circumstances" hh 

 Does that rerouted alternative flight have to be with Wizz air or can it be an alternative carrier as Wizz only do 2 daily flights 06.00 and 18.55. ? the 2 delays is looking more likely to be due to Wizzair 

The airline you book through is responsible for arranging rerouting, so in theory they get you on another flight and pay for it themselves, so they'll naturally opt for their own services where possible.  Anyone choosing to do their own thing and arranging their own alternative flight runs the risk of not getting reimbursed, especially if the airline has another flight on the same day, so if you wanted to do that, it would always be best to secure agreement from the airline you'd booked through, if they're not able or willing to book it for you.

Sledger said:

If I elected to fly BA on an earlier flight and arrived over the 3hr Criteria, would I be entitled to the Euro400 (if delay due to Wizzair)  and not asked for this  refund ?   Dont really see the logic here as I would get the Euro400 if I took the 15hr delayed flight
 
If you're delayed more than five hours, you can get a refund regardless of cause. If you no longer wish to travel you can ask for a refund after this point, which will include any unused parts of your booking such as a return flight. If you opt for this though you'll no longer be entitled to any further care and assistance, and it's unlikely you'll get compensation as the law specifies it's based on arrival time, and you won't arrive at your destination.

If Wizzair notified you of a >5 hour delay and agreed to fund you flying on BA instead of a refund, then any delay on that BA flight is then a separate issue/claim between the traveller and BA.

Sledger

Good news 16 days from the lodged claim got the Euro 400  at  approx.  1.14 euro =1 pound  but no acknowledgement by e mail or on the Wizzair site as still only states "Claim Registered" on "your Claims"   

08/11/2022FASTER PAYMENTS RECEIPT FROM WIZZAIR£349.13
                                                                                                                            

I really was expecting a Wizzair challenge as to my arrival time which is the factor 

 No ticket refund as yet and not sure how this is going to be calculated as recall the outward fair from London was far cheaper than the return and have no clear record  as per the attached showing it equal both way. Shouod have made a screen shot of the booking process