Santander 2.75% Account

Topiary

xylophone said:

live chat for account holder only.

Do you currently hold ( or have you ever held) an account with Santander?

https://forums.moneysavingexpert.com/discussion/comment/79550716/#Comment_79550716

thanks for your help friend yes thinking about a good while back held an account will do a check

much appreciate

XDA

Qyburn said:

Hi, regarding the application process at what stage do we think the application is complete and Santander aren't going to come back asking for more details or passports etc etc?

We've both opened accounts.  I've received four emails, the initial application, the email with sort code and account number, one with online ID and one with "Important information about your ESAVER".

The missus has received only the first two, the initial application and the sort code/account number. She's not received the email with login ID.

According to the emails both accounts are ready to receive money, but I don't want to do that until I'm sure we won't be held up with these additional process.  In particular my missus who has a lot less patience with these matters always seems to strike unlucky and hits issues where my identical application did not.

Thanks,

Both myself and a family member have only received 3 emails - initial application, confirmation with sort code/account no and login ID. We weren’t existing Santander customers.

I would suggest and this is only my personal opinion, that if you’re missus has her account sort code and account number then the account is open and no ID required - I can’t see them opening an account if they wanted to confirm ID first?

You could always send a £1 payment to her account and see if it goes through?

Have you checked spam/junk folders for any emails?

razord

I signed up in the first 30 minutes of it being posted... still no codes today and the postman has just been! I really thought today would be the day!

Qyburn

XDA said:

I would suggest and this is only my personal opinion, that if you’re missus has her account sort code and account number then the account is open and no ID required - I can’t see them opening an account if they wanted to confirm ID first?

You could always send a £1 payment to her account and see if it goes through?

Could try that but we wouldn't be able to see whether it was credited to the account, as without the login details there's no way to look. So all it would show is that the transfer hasn't been bounced, or not bounced yet.

I'm hoping that the login information letters will arrive in a few days so we can be sure.

But I definitely won't transfer more that a trivial amount into an account that I can't access.

Yellowman

razord said:

I signed up in the first 30 minutes of it being posted... still no codes today and the postman has just been! I really thought today would be the day!

Same here - such delays may encourage us (new applicants) to move elsewhere.

For example, Cynergy is also offering 2.75 %.

pearl123

SpanishBlue said::

I signed up on the day the 2.75% rate came out. I had a dormant savings account with £1 with them.  I'm still waiting for the new savings account to be set up. Considering, the I had still all my sign in details - I wonder why it's taking so long. 

I have an old account with Santander. I logged in and opened an application on Tuesday. My new saver is still not up and running. If they don't hurry up, another saver will beat them

EthicsGradient

XDA said:

Qyburn said:

Hi, regarding the application process at what stage do we think the application is complete and Santander aren't going to come back asking for more details or passports etc etc?

We've both opened accounts.  I've received four emails, the initial application, the email with sort code and account number, one with online ID and one with "Important information about your ESAVER".

The missus has received only the first two, the initial application and the sort code/account number. She's not received the email with login ID.

According to the emails both accounts are ready to receive money, but I don't want to do that until I'm sure we won't be held up with these additional process.  In particular my missus who has a lot less patience with these matters always seems to strike unlucky and hits issues where my identical application did not.

Thanks,

Both myself and a family member have only received 3 emails - initial application, confirmation with sort code/account no and login ID. We weren’t existing Santander customers.

I would suggest and this is only my personal opinion, that if you’re missus has her account sort code and account number then the account is open and no ID required - I can’t see them opening an account if they wanted to confirm ID first?

You could always send a £1 payment to her account and see if it goes through?

Have you checked spam/junk folders for any emails?

They gave me an account sort code and number immediately (within a minute), and said in the same email that they required ID from me. They haven't given me a login ID yet. I think the process is a bit chaotic, with their reaction to different people pretty random.

XDA

Yellowman said:

razord said:

I signed up in the first 30 minutes of it being posted... still no codes today and the postman has just been! I really thought today would be the day!

Same here - such delays may encourage us (new applicants) to move elsewhere.

For example, Cynergy is also offering 2.75 %.

It does say in the email that they’ll be sent in the next 7 days. Don’t forget that there was a Royal Mail strike yesterday which will only delay things.

This account has probably had thousands all signing up since the launch so there will be lots of letters to print and post!

XDA

Qyburn said:

XDA said:

I would suggest and this is only my personal opinion, that if you’re missus has her account sort code and account number then the account is open and no ID required - I can’t see them opening an account if they wanted to confirm ID first?

You could always send a £1 payment to her account and see if it goes through?

Could try that but we wouldn't be able to see whether it was credited to the account, as without the login details there's no way to look. So all it would show is that the transfer hasn't been bounced, or not bounced yet.

I'm hoping that the login information letters will arrive in a few days so we can be sure.

But I definitely won't transfer more that a trivial amount into an account that I can't access.

If you send £1 and it doesn’t bounce in the next 24-48 hours then that would indicate the accounts open?

I can’t login to mine either until I get all the paperwork through so I’ve only sent £1 to confirm everything is good to go.

Nevergonnaretire

So, after applying through my account via the online website and getting the esaver open immediately, I thought I'd get my dad in on the act who also has a Santander 123 current account. He applied via the app but again seemed to get his account opened immediately.

It's a bummer some are finding it more difficult, even some with Santander accounts. I wonder if the fact we both have 123 current accounts made a difference?