Spectos/Royal Mail Monitoring and Posting Panel

quoia

Does anyone have this oddity ???

My INSTANT NEWS says

Please check your important notifications tile for any outstanding item queries.
These need to be answered as soon as possible to help us validate the items.

My Important Notification has
Your pending queries: 1

Click on it and it says "Your pending queries"

Click on that and it opens up Notifications 

The top one of these IN BOLD says

"Hi Quoia, please remember to send the RFID tags back to us as soon as possible.
Simply post the brown envelope as it is, without adding any postage.
For each returned tag, you get 10 points.
Thank you."


Clicking on this notification does nothing, there is no query to respond to, so cant answer it.
It has been there for the best part of a week, popped up last Thursday I think.

Almost every RFID I receive is returned the same day it is delivered.
I have no outstanding RFIDs to return
I have received 10 points for all those I have returned.

ODD !

I must admit until a few days ago I thought that INSTANT NEWS was a GLOBAL news broadcast to all of us but I was beginning to wonder if this was an individual one to me !

HomingPigeon

I get regular reminders about returning RFIDs although I return most of them the same day, and if not, it's the day after.

I think you get those messages regardless.

savergrant

HomingPigeon said:

I know this has been covered before but please could someone confirm - when doing the Correctly Delivered survey do we disregard the test items/sender packs or do we add them to the survey figures? TIA. x

I think you include them UNLESS they're doorstepped or 'left safe' then you don't count them in those figures

MikeyPGT

Hmmm - it's a bit confusing.  The video says to include all items delivered by Royal Mail except 24 and 48 hour tracked, however the manual does specifically say to exclude items from Spectos ... Guess just watching the video and doing the quiz doesn't actually give you the full picture.

HomingPigeon

I agree Mikey. Clarification would be good.

NBLondon

quoia said:

Does anyone have this oddity ???

My INSTANT NEWS says

Please check your important notifications tile for any outstanding item queries.
These need to be answered as soon as possible to help us validate the items.

My Important Notification has
Your pending queries: 1

Click on it and it says "Your pending queries"

........

I've been getting that for the last 2-3 weeks; it disappears after a couple of days.  Like you, I thought this meant there was an urgent query for me at first.  I confess that the RFIDs sometimes wait 24 or 48 hours before they go back into the postbox but there's no apparent connection between the message and having any to hand.  So I now ignore it.

HomingPigeon

I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x

madflower

HomingPigeon said:

I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x

I had the same thing with £8.50 worth of stamps on each. I just posted them in the post box as usual. Spectos must be losing a lot of money doing this though so might be worth letting them know. 

HonestJohn

madflower said:

HomingPigeon said:

I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x

I had the same thing with £8.50 worth of stamps on each. I just posted them in the post box as usual. Spectos must be losing a lot of money doing this though so might be worth letting them know. 

As mentioned, just post what you are given to do. The recipient deals with the amount paid etc.
I doubt Spectos lose anything. All their postage costs will be paid for by RM.

quoia

NBLondon said:

quoia said:

Does anyone have this oddity ???

My INSTANT NEWS says

Please check your important notifications tile for any outstanding item queries.
These need to be answered as soon as possible to help us validate the items.

My Important Notification has
Your pending queries: 1

Click on it and it says "Your pending queries"

........

I've been getting that for the last 2-3 weeks; it disappears after a couple of days.  Like you, I thought this meant there was an urgent query for me at first.  I confess that the RFIDs sometimes wait 24 or 48 hours before they go back into the postbox but there's no apparent connection between the message and having any to hand.  So I now ignore it.

Think I've worked this out.

I went back through test items received and checked the IDs against the points received in my Point History.
There was indeed an item whose RFID had not been recorded as returned and thus the 10 points to my account was missing.

It was received and "returned" the same day but 10th May was a Saturday so wasn't collected until Monday 12th at the earliest.
Looks like it then got lost for a week or so.

10 points added for it late this afternoon 

AND my important notification has just gone!!