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Spectos/Royal Mail Monitoring and Posting Panel

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  • quoia
    quoia Posts: 14,496 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Does anyone have this oddity ???

    My INSTANT NEWS says

    Please check your important notifications tile for any outstanding item queries.
    These need to be answered as soon as possible to help us validate the items.

    My Important Notification has
    Your pending queries: 1

    Click on it and it says "Your pending queries"

    Click on that and it opens up Notifications 

    The top one of these IN BOLD says

    "Hi Quoia, please remember to send the RFID tags back to us as soon as possible.
    Simply post the brown envelope as it is, without adding any postage.
    For each returned tag, you get 10 points.
    Thank you."


    Clicking on this notification does nothing, there is no query to respond to, so cant answer it.
    It has been there for the best part of a week, popped up last Thursday I think.

    Almost every RFID I receive is returned the same day it is delivered.
    I have no outstanding RFIDs to return
    I have received 10 points for all those I have returned.

    ODD !

    I must admit until a few days ago I thought that INSTANT NEWS was a GLOBAL news broadcast to all of us but I was beginning to wonder if this was an individual one to me !
    There are 10 types of people in the world. ‹(•¿•)›
    ‹(•¿•)› Those that understand binary and those that do not!


    Veni, Vidi, VISA ! ................. I came, I saw, I PURCHASED
    (11)A104.28S94.98O112.46N86.73D101.02(12)J130.63F126.76M134.38A200.98M156.30J95.56J102.85A175.93
    S LOWER CASE OMEGA;6.59 so far ..
  • HomingPigeon
    HomingPigeon Posts: 456 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    I get regular reminders about returning RFIDs although I return most of them the same day, and if not, it's the day after.

    I think you get those messages regardless.
  • savergrant
    savergrant Posts: 1,654 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I know this has been covered before but please could someone confirm - when doing the Correctly Delivered survey do we disregard the test items/sender packs or do we add them to the survey figures? TIA. x
    I think you include them UNLESS they're doorstepped or 'left safe' then you don't count them in those figures
  • MikeyPGT
    MikeyPGT Posts: 535 Forumite
    500 Posts Third Anniversary Photogenic Name Dropper
    Hmmm - it's a bit confusing.  The video says to include all items delivered by Royal Mail except 24 and 48 hour tracked, however the manual does specifically say to exclude items from Spectos ... Guess just watching the video and doing the quiz doesn't actually give you the full picture.
    Debt Free Wannabe by 1 December 2027

    Satisfied customer of Octopus Agile - past savings on average 33% of standard tarrif

    Deep seated hatred of Scottish Power and all who sail in her - would love to see Ofgem grow a pair and actually do something about it.
  • HomingPigeon
    HomingPigeon Posts: 456 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    I agree Mikey. Clarification would be good.
  • NBLondon
    NBLondon Posts: 5,698 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    quoia said:
    Does anyone have this oddity ???

    My INSTANT NEWS says

    Please check your important notifications tile for any outstanding item queries.
    These need to be answered as soon as possible to help us validate the items.

    My Important Notification has
    Your pending queries: 1

    Click on it and it says "Your pending queries"

    ........
    I've been getting that for the last 2-3 weeks; it disappears after a couple of days.  Like you, I thought this meant there was an urgent query for me at first.  I confess that the RFIDs sometimes wait 24 or 48 hours before they go back into the postbox but there's no apparent connection between the message and having any to hand.  So I now ignore it.
    I need to think of something new here...
  • HomingPigeon
    HomingPigeon Posts: 456 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

    Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

    Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x
  • madflower
    madflower Posts: 110 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

    Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

    Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x
    I had the same thing with £8.50 worth of stamps on each. I just posted them in the post box as usual. Spectos must be losing a lot of money doing this though so might be worth letting them know. 
  • HonestJohn
    HonestJohn Posts: 1,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    madflower said:
    I've received a test bundle of 2 DVD boxes (brown envelope-style cardboard). The enclosed paperwork states they are Royal Mail PARCELS, stamped, boxable, but they are Large Letters and pass easily through the LL slot.

    Postage would be £3.60 as LL but there is £8.50 worth of 1st class stamps on both. Even if they were going as parcels, the stamped price would be £4.99.

    Do I mention this to Spectos or shall I just pop them in the postbox and leave it to the recipient to deal with? TIA. x
    I had the same thing with £8.50 worth of stamps on each. I just posted them in the post box as usual. Spectos must be losing a lot of money doing this though so might be worth letting them know. 
    As mentioned, just post what you are given to do. The recipient deals with the amount paid etc.
    I doubt Spectos lose anything. All their postage costs will be paid for by RM.
    Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. Albert Einstein
  • quoia
    quoia Posts: 14,496 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 21 May at 6:39PM
    NBLondon said:
    quoia said:
    Does anyone have this oddity ???

    My INSTANT NEWS says

    Please check your important notifications tile for any outstanding item queries.
    These need to be answered as soon as possible to help us validate the items.

    My Important Notification has
    Your pending queries: 1

    Click on it and it says "Your pending queries"

    ........
    I've been getting that for the last 2-3 weeks; it disappears after a couple of days.  Like you, I thought this meant there was an urgent query for me at first.  I confess that the RFIDs sometimes wait 24 or 48 hours before they go back into the postbox but there's no apparent connection between the message and having any to hand.  So I now ignore it.
    Think I've worked this out.

    I went back through test items received and checked the IDs against the points received in my Point History.
    There was indeed an item whose RFID had not been recorded as returned and thus the 10 points to my account was missing.

    It was received and "returned" the same day but 10th May was a Saturday so wasn't collected until Monday 12th at the earliest.
    Looks like it then got lost for a week or so.

    10 points added for it late this afternoon 

    AND my important notification has just gone!!
    There are 10 types of people in the world. ‹(•¿•)›
    ‹(•¿•)› Those that understand binary and those that do not!


    Veni, Vidi, VISA ! ................. I came, I saw, I PURCHASED
    (11)A104.28S94.98O112.46N86.73D101.02(12)J130.63F126.76M134.38A200.98M156.30J95.56J102.85A175.93
    S LOWER CASE OMEGA;6.59 so far ..
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