Spectos/Royal Mail Monitoring and Posting Panel

millie

NBLondon said:

millie said:

I had one 3 months into my rest period I queried it with Spectos their answer was that it could have been posted late. It was a business item not a private panelist. Did not make sense to me but that was their answer. I am resting with 70 days to go but since the latest App update it says that I will receive 1 test letter soon,

This was a business panellist (and one where I even recognised the sender details) so yes - it could have been one they were supposed to send in the summer and have only just found.  I'll take the points anyway.

I have just received the letter 4 months into my resting period. Perhaps they are testing us before inviting us back

Mailserver

13Kent said:

I haven't redeemed any points yet. Can someone explain how it works please. Do points have to be redeemed 2500 at a time for single vouchers or if you have 7500 vouchers can you redeem them for a voucher worth 3x as much? Are they online codes or do the vouchers get posted?

I had £50 worth of points.  I had to get 2 x £25.
They are on-line vouchers, which you can print off.  
I didn't find redeeming them straight forward, but it was my first time.

Graceglow

millie said:

NBLondon said:

millie said:

I had one 3 months into my rest period I queried it with Spectos their answer was that it could have been posted late. It was a business item not a private panelist. Did not make sense to me but that was their answer. I am resting with 70 days to go but since the latest App update it says that I will receive 1 test letter soon,

This was a business panellist (and one where I even recognised the sender details) so yes - it could have been one they were supposed to send in the summer and have only just found.  I'll take the points anyway.

I have just received the letter 4 months into my resting period. Perhaps they are testing us before inviting us back

I’m currently active and have had 2 test letters direct from Spectos, yesterday and today. They don’t show on your notifications either like other test letters, completely unexpected… strange! 

Never has this before has anyone else?

HomingPigeon

You can print the gift voucher off or scan the barcode directly from your mobile phone. I do the latter and it has worked well.

fluffig

I always send RFID envelopes back the same day. Yet I also always have a notification asking me to send them back.So I’m not keen on this paragraph in their latest email!

” Important note - if these notifications are not actioned and we do not see a change in performance over a period of 3 weeks you will lose your space on the survey and be removed from participation.”.

jaybee

fluffig said:

I always send RFID envelopes back the same day. Yet I also always have a notification asking me to send them back.So I’m not keen on this paragraph in their latest email!

” Important note - if these notifications are not actioned and we do not see a change in performance over a period of 3 weeks you will lose your space on the survey and be removed from participation.”.

I always send mine back the same day too but my nearest post box only has one collection per day at 7.30 so it means a delay of a day before Spectos would receive them.

I hate being made to feel that I'm doing something wrong!

Graceglow

Does anyone know if you can use the stamps in the Presentation Packs as normal postage on letters/parcels… as they don’t have barcodes?

fluffig

I believe the answer is yes as they are classed as commemorative stamps.
Lots of info on www.philatelink.co.uk

madflower

The app is running very slowly - I've just installed the latest version. They have put a notice up to say they are aware and working on it and to keep a note of posting times etc.
I'm letting people know so that they don't waste time waiting for it to open!

HomingPigeon

///Does anyone know if you can use the stamps in the Presentation Packs as normal postage on letters/parcels… as they don’t have barcodes?///

I checked this with Royal Mail Customer Services a few weeks ago.

Yes, you can use them, they remain valid indefinitely.

I was initially told (by RMCS) that it would be wise to 'swap them out' and the advisor said he'd send me a Swap Out form in the post. However a few days later I received a phone call from RMCS informing me that they won't swap them as they are okay to use.