Spectos/Royal Mail Monitoring and Posting Panel

elsien

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

And me. But was giving them the benefit of the doubt as I only put them in the post on Saturday so they may not have been processed when the email came out. 

MABLE

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

I contacted them and they said was a generic email .Well if that is the case why make it sound so personal

HomingPigeon

///Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.///

Regarding the above, I can't find a little bell symbol. I'm using the app on my mobile phone and can't find a little bell anywhere. Will that be because I'm resting from the main panel at the moment? Or does this little bell only show when they want my attention?

madflower

I think it only shows when they are trying to notify you of something. I'm also resting and have no bell.

HonestJohn

The bell symbol is situated under your points total

elsien

Not particularly obvious, though. I hadn’t spotted it till I went looking having seen the above post.

beanielou

elsien said:

Not particularly obvious, though. I hadn’t spotted it till I went looking having seen the above post.

Haden’t noticed it either. 

joeyjimbles

Is it widely agreed that despite them saying you can only be on Correctly Delivered and Unaddressed surveys when you are resting, that isn't the case? Or is it just because I am relatively new to Spectos (did Kantar for years) that I am active on the panel and on both CD and Unaddressed all at the same time? 

HonestJohn

It was never the case. You can be on or off the survey panel and do both surveys.

NBLondon

I'm on CD for the first time in ages. And for the first time ever - I got a mis-delivered item on a day I could record it.  Except that Spectos want a photo of it (quite logically) and my wife helpfully re-delivered the item (it was only across the road) before I saw it.  So I've logged it with no photo and now waiting for the query.