Spectos/Royal Mail Monitoring and Posting Panel

Money_Grabber13579

MikeyPGT said:

Darn it - I know I recorded yesterday's UA of 0 but when I went back in today it said I hadn't!  Wonder if I'll get away with re-recording it at 4.30pm today? Wish me luck.

It’ll be fine. I keep forgetting to record on the days that I don’t receive any unaddressed mail and so quite often find myself filling in 0 for 2 or 3 previous days. Never had an issue with getting the points.

NBLondon

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

MikeyPGT

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

beanielou

The whole system seems to be broken. 

It seems to be getting worse rather than better. 

MABLE

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

jaybee

I have also had an email asking me to return responders which I don't have as I've been resting for a few months now.

HonestJohn

I too get emails and notifications asking me to do things I have already done or cannot do. This achieves nothing apart from upsetting panelists.

Graceglow

MABLE said:

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

I’m currently resting but haven’t received any of these emails requesting the return of transponders!

madflower

Graceglow said:

MABLE said:

MikeyPGT said:

NBLondon said:

In my email this morning:

We are just checking on your account and can see that you have some outstanding item queries that are yet to be resolved.

Can you please log into your account and click on the little bell symbol, it is just below the bonus points section. You will then see all your notifications with the bundles to be posted and queries that say ‘We have a question’. Please click into this and answer the questions that come about. If you are unsure please indicate this accordingly.

It is important you check this section regularly, this helps validate the data and allows us to update this data to Royal Mail in a timely manner.

If you have any outstanding RFID tags to be returned back to us please send them as soon as you can. Your points will be credited automatically once the transponders are scanned back into our system.

Nothing showing in the app (and I last looked yesterday lunchtime to record arrivals).  I had queries to resolve maybe a week ago so are they sending an e-mail late?  Or is the app not showing me the new queries?  Can I be bothered to reply?

And a second email to remind me to send back transponders.  As well as the permanent reminder in the app.  They are in the post, {expletive deleted}!  Even though the postbox is 40 paces from my front door I'm not going out in the rain to post just a transponder - I take any with me any time I do go out.

I had an e-mail this morning telling me I have outstanding responders - seeing as I've been resting for the last 6 months I'm hardly likely to have any still lying around!  Have sent them a polite response suggesting that they may be mistaken ...

Same here and considering I return the tags the day received plus I am resting not too impressed

I’m currently resting but haven’t received any of these emails requesting the return of transponders!

Me neither but am hoping for a response to a ticket I raised so perhaps that has thrown them 😔 

beanielou

HonestJohn said:

I too get emails and notifications asking me to do things I have already done or cannot do. This achieves nothing apart from upsetting panelists.

Absolutely agree.