Spectos/Royal Mail Monitoring and Posting Panel

millie

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  It’s stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

How long ago did you send your ticket to them. I have given up waiting for a reply and have guessed the answer to the one I sent. 

Money_Grabber13579

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  Its stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

I think the 3 weeks where we have to fill in daily totals might have finished now and we’re now in the final 2 week period where all we have to confirm is late receipt of unaddressed items?

fluffig

Money_Grabber13579 said:

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  Its stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

I think the 3 weeks where we have to fill in daily totals might have finished now and we’re now in the final 2 week period where all we have to confirm is late receipt of unaddressed items?

I emailed them the other day as I cannot see any way of reporting the late receipts I have had.

Graceglow

Money_Grabber13579 said:

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  Its stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

I think the 3 weeks where we have to fill in daily totals might have finished now and we’re now in the final 2 week period where all we have to confirm is late receipt of unaddressed items?

I emailed them the other day as I cannot see any way of reporting the late receipts I have had.

I’m not sure but don’t you click on the item now it’s showing in the overdue section and answer the questions that pop up.

fluffig

Graceglow said:

Money_Grabber13579 said:

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  Its stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

I think the 3 weeks where we have to fill in daily totals might have finished now and we’re now in the final 2 week period where all we have to confirm is late receipt of unaddressed items?

I emailed them the other day as I cannot see any way of reporting the late receipts I have had.

I’m not sure but don’t you click on the item now it’s showing in the overdue section and answer the questions that pop up.

Aah. So I don’t have to report those that don’t show there?  I rarely have any arrive that they say should be expected, but lots of random ones! For Kantar I used to report all of them.

Graceglow

fluffig said:

Graceglow said:

Money_Grabber13579 said:

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  Its stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

I think the 3 weeks where we have to fill in daily totals might have finished now and we’re now in the final 2 week period where all we have to confirm is late receipt of unaddressed items?

I emailed them the other day as I cannot see any way of reporting the late receipts I have had.

I’m not sure but don’t you click on the item now it’s showing in the overdue section and answer the questions that pop up.

Aah. So I don’t have to report those that don’t show there?  I rarely have any arrive that they say should be expected, but lots of random ones! For Kantar I used to report all of them.

No, you have to report all unaddressed mail just like you did for Kantar. But, the survey only allows you to do this for 3 weeks. Any random ones that arrive after 3 weeks,  that aren’t showing there as overdue you won’t be able to report.

Saetana

millie said:

Saetana said:

I am having issues with my Unaddressed Mail survey again - suddenly remembered on Wednesday that I hadn't done entries since Saturday, not that it was hard to remember as I got zero lol!  It’s stuck on Monday again - wish they would get these issues with the app sorted out.  Finally got a response to my ticket about responder total not matching what I had actually received - they basically said ignore this part of the app for now as they are working on some issues

How long ago did you send your ticket to them. I have given up waiting for a reply and have guessed the answer to the one I sent. 

I think it was a couple of weeks ago - they replied via email, probably a standard one as I doubt I was the only one who put a ticket in.

NBLondon

I got my first polystyrene box yesterday- which I shoved back in the postbox - and I mean shoved as it didn't fit easily.

HonestJohn said:

themadvix said:

Staff? You mean it's not being run out of someone's back bedroom?! There seem to be so many things they haven't thought through - the whole 'send us your books because we've run out' thing is crazy!

When they started, late last year, they put a return address on some items. It turned out to be a residential address. People then reported they were advertising for staff. I don't think they were prepared for the workload.

When I first heard about Spectos, I looked at the website and they say they have been doing this for multiple European post agencies for years.  So you'd think they would have processes and the app and stuff sorted out.  OK, they need to adapt to RM requirements but would it be that different?  They had the 6 month test period for that.   Perhaps German customers were more likely to read the book immediately and send them back 

kerri_gt

@NBLondon i had another piece of foam yesterday, after stopping at a bigger box the day before to post back a book and larger piece of foam, this latest one (which was smaller) also got shoved in the nearest postbox with considerable effort. 

After a busy April, May mailings seem considerably quieter. Not sure if that's a general pattern or because of all the bank holidays.

beanielou

May seems quiet for me so far.