Oct 1st tariff price wrong?

molerat

jadey2024 said:

spot1034 said:

If E.On Next are having trouble importing the new prices You'd think into customers' online accounts, surely they could at least publish the revised rates for all their tariffs on a separate page so that the information is available, then put a prominent message on their home page which directs customers to it?

I'm thinking predominantly here of E7 versions of fixes where, as far as I am aware, there is no guidance at all as yet whether the day/night balances will change or stay roughly the same. 

It would have been very helpful if they had and they'd probably have a lot less messages, emails and calls from confused customers in the process thus making their lives a little easier during this busy period for them. Why they have not released the information is confusing because surely by now or a couple weeks ago they'd have known the E7 tarriffs too.

I certainly know what my Eon Next rates are as I had an e-mail with the rates and  there is a communication in my messages - the rates are not on the front page but in a personalised PDF attached.  Has everyone checked in there ?

sienew

spot1034 said:

If E.On Next are having trouble importing the new prices into customers' online accounts, surely they could at least publish the revised rates for all their tariffs on a separate page so that the information is available, then put a prominent message on their home page which directs customers to it?

I'm thinking predominantly here of E7 versions of fixes where, as far as I am aware, there is no guidance at all as yet whether the day/night balances will change or stay roughly the same. 

Exactly. The current situation is a complete mess.

Marypw

Can't get onto Eon's website right now - they say it's being updated.  (It was working earlier),
Hopefully we will be able to see all the new prices, when they've finished.

MouldyOldDough

Ashlys said:

smart meter - or maybe dumb one in this case

Well it shows that you have used the power and computers cannot be wrong
Hope you have savings 

SweetPotatoPie

I haven’t had notification of any new prices - I locked in to this tariff in June - will my prices remain the same or will they become cheaper? I’m so confused by all of this 😂

jadey2024

Molerat, if you mean in their messages section  on the website,I have no messages there on tarriffs. Just bill statements. My last two emails were in Aug which was a bill statement and about a week ago which was reminder that my DD was due out.