Oct 1st tariff price wrong?

scobie

[Deleted User] said:

The price has automatically changed to the old October numbers that they had several months to program.

 It hasn’t yet changed to the new October numbers that they’ve only had relative days to program.

Communication has been very clear regarding what you will pay.  All the information is there and all the guidance has been unchanged for days to let you work it out.

I’m not buying this. You say they had several months to program the October rates.  No they didn’t - they were announced on august 26th. 

Then you say they’ve had only days to adjust to the new government rates.  Again not true. They were announced on Sep 8.  

I was emailed by eonnext informing me of my new rates a week after the Sep 8 announcement. 

How, then, can it be so hard to flick a switch to adjust their website and app to those new rates, especially as the vast majority of customers are now on SVR?

[Deleted User]

Don’t buy it, no problem by me.

I think it’s more likely that suppliers have been updating the billing system instead of the online display, rather than at least two suppliers just deciding to ignore the cap and overcharge customers in full view of everyone. 

Still, feel free to come to your own conclusion, this is an open forum.

BonBonWoof

I've still not been informed of my new rates yet by British Gas! 

scobie

[Deleted User] said:

Don’t buy it, no problem by me.

I think it’s more likely that suppliers have been updating the billing system instead of the online display, rather than at least two suppliers just deciding to ignore the cap and overcharge customers in full view of everyone. 

Still, feel free to come to your own conclusion, this is an open forum.

Nobody is suggesting they are overcharging. Certainly not me. 

But you can’t claim they had months to update to the October ofgem prices when they didn’t, nor claim they haven’t had time to update to the new Govt figures.  You seem to want your cake and eat it. 

There are a lot of people out there worried about this and it seems to me the power companies have a responsibility to get the comms right on this to avoid people who don’t have as much savvy as others worrying in needlessly. 

We are talking about a cosmetic issue - a simple change to a price online. 

It’s really not that hard. If they can get updated pricing letters out within days is it too much to ask they get details right in people’s apps and online accounts?

MouldyOldDough

swansea_girl_2 said:

Just checked my tariff (I pay direct debit) and it’s showing 

this is more than I what I thought they were allowed to charge due to the cap. Is this a mistake? Or have misunderstood?

Its even worse for me !

Ashlys

my meter is showing 41931.73 at 8.45am and given me a heartache 

Ashlys

smart meter - or maybe dumb one in this case

[Deleted User]

scobie said:

[Deleted User] said:

Don’t buy it, no problem by me.

I think it’s more likely that suppliers have been updating the billing system instead of the online display, rather than at least two suppliers just deciding to ignore the cap and overcharge customers in full view of everyone. 

Still, feel free to come to your own conclusion, this is an open forum.

Nobody is suggesting they are overcharging. Certainly not me. 

But you can’t claim they had months to update to the October ofgem prices when they didn’t, nor claim they haven’t had time to update to the new Govt figures.  You seem to want your cake and eat it. 

There are a lot of people out there worried about this and it seems to me the power companies have a responsibility to get the comms right on this to avoid people who don’t have as much savvy as others worrying in needlessly. 

We are talking about a cosmetic issue - a simple change to a price online. 

It’s really not that hard. If they can get updated pricing letters out within days is it too much to ask they get details right in people’s apps and online accounts?

I don’t know the deep details of the Kraken billing system, but seems to me like one is a mail merge from the billing system (which has been updated) whereas the other is a link to the quotation system (which hasn’t).

Evojam

Alot of folk in the same boat with Eon,little to no communication,current online quoted energy prices unaffordable,gleaning info from other posters it's clear they have'nt sorted themselves out yet and updated online pricing as Octopus have above so guess I along with many 1000's of other Eon customers worried about how to stay warm this winter best sit tight and wait for updates..

GlasgowExpat2

This is what’s showing on my SP app.  The usage charge looks high - is it wrong? I pay on receipt of my bill