Sainsburys Energy - tariff unchanged

Blakey0500

I've still no idea what is going on with my accounts.

New contract started 06th Oct. 

The prices online don't tally up with anything, no idea what the actual price i'm paying is.

No idea if they're charging Eco7 EPG prices.

Not responding to my emails.

Still have the switch to SVT option removed from my account.

Smart meter still showing me my old tariff prices.

What a disgusting level of service. 

PNELancs

Blakey0500 said:

I've still no idea what is going on with my accounts.

New contract started 06th Oct. 

The prices online don't tally up with anything, no idea what the actual price i'm paying is.

No idea if they're charging Eco7 EPG prices.

Not responding to my emails.

Still have the switch to SVT option removed from my account.

Smart meter still showing me my old tariff prices.

What a disgusting level of service. 

If you have Twitter, try using the direct message facility on there. They always respond to me on there within hours, sometimes minutes.

Having said that, all they did with me was transfer me to the variable rate when I asked if they could change the rate on my fix to the EPG. They told me that was happening was everyone but I’m not convinced.

gndalph

PNELancs said:

Blakey0500 said:

I've still no idea what is going on with my accounts.

New contract started 06th Oct. 

The prices online don't tally up with anything, no idea what the actual price i'm paying is.

No idea if they're charging Eco7 EPG prices.

Not responding to my emails.

Still have the switch to SVT option removed from my account.

Smart meter still showing me my old tariff prices.

What a disgusting level of service. 

If you have Twitter, try using the direct message facility on there. They always respond to me on there within hours, sometimes minutes.

Having said that, all they did with me was transfer me to the variable rate when I asked if they could change the rate on my fix to the EPG. They told me that was happening was everyone but I’m not convinced.

I can second that. They always reply to my direct messages on twitter very quickly and have thus far answered every query satisfactorily.

PNELancs

Good news, I think! They’re transferring, or already have done so, anyone on a fixed rate that is above the EPG even after the unit reductions onto the variable rate. However, once the EPG ends you will effectively be put back onto your fixed rate.

https://community.eonnext.com/threads/5748-RESOLVED-EPG-and-fixed-tariffs

Update 27 Oct 2022: This is an update to let those of you know, who are currently on Fixed tariffs, what will be happening with your prices. 

Fixed tariff that is currently set below the EPG rate for your area: If you're currently on a fixed tariff (this will be few of you) that is set below what the EPG rates are as of 1st Oct, you'll remain on this tariff for the duration of the tariff term, then roll onto the standard variable tariff once this comes to an end. 

Fixed tariff which is priced above the EPG rates for your area: If you're on a fixed tariff which is priced higher than the EPG rates, the adjustment to unit rates across these tariffs means that we've been unable to alter them down low enough so that you're only paying the capped rates laid out for 1st Oct 2022 - 30th March 2023. Due to this, everyone on these tariffs will now be moved to the Standard Variable Tariff, the Next Flex, so that you will benefit from the EPG unit rates until 30th March 2023. If this hasn't happened for you yet, you should receive information about this shortly via an email or letter, and any charges will be backdated to 1st October so that you don't miss out. 

If you're moved off of your fixed tariff to the Next Flex tariff, you won't pay higher than your original fixed priced contract regardless of what happens in April. 

This means if we've had to move you to the Next Flex tariff so that you're paying the government EPG rates and your fixed tariff was due to run, as an example, until 17th June 2023, then you won't pay anything higher than what was agreed on the fixed tariff you had taken out, which we had to move you from, until after 17th June 2023 (please bear in mind, the dates here are an example) 

Once we have clarity from the government on what will happen to energy prices from 1st April onwards, we'll be in touch with all of our customers to let you know what will happen next.

Alnat1

Wow, that sounds like an energy company being sensible, reasonable and giving easy to understand information.

Well done to them!

FreeBear

Alnat1 said:

Wow, that sounds like an energy company being sensible, reasonable and giving easy to understand information.

Well done to them!

Eon.Next have been saying "we will send an email to customers affected by this change shortly" since the beginning of October. "Shortly" to my mind is days, or at most, two weeks. I'm still waiting.

Nor have they replied to any of the emails I've sent asking what the current position is... Depending on the state of my next bill, I'll be upgrading the query to a formal complaint.

Nebulous2

I had an email telling me my fixed rate was below the EPG rate and would not change. 

I'm interested in this bit:- 

"If you're currently on a fixed tariff (this will be few of you) that is set below what the EPG rates are as of 1st Oct, you'll remain on this tariff for the duration of the tariff term, then roll onto the standard variable tariff once this comes to an end." 

I got a two year deal last October, "fix and reward v18." 

At the time it was discussed on here and a few people signed up for it, but they claim to have few people in the same position. Without wanting to rub it in for others paying more, that was certainly a lucky break for me.  Prices had already begun to go up, and it was an increase on my previous cost. 

 

FreeBear

FreeBear said:

Alnat1 said:

Wow, that sounds like an energy company being sensible, reasonable and giving easy to understand information.

Well done to them!

Eon.Next have been saying "we will send an email to customers affected by this change shortly" since the beginning of October. "Shortly" to my mind is days, or at most, two weeks. I'm still waiting.

Nor have they replied to any of the emails I've sent asking what the current position is... Depending on the state of my next bill, I'll be upgrading the query to a formal complaint.

Well, bill popped up in my In-Box overnight. Good news is Eon.Next have put me on their Next Flex (SVR) tariff, so I'm not paying any more than I need to. Would have been nice if they had communicated that earlier in the month...

[Deleted User]

FreeBear said:

FreeBear said:

Alnat1 said:

Wow, that sounds like an energy company being sensible, reasonable and giving easy to understand information.

Well done to them!

Eon.Next have been saying "we will send an email to customers affected by this change shortly" since the beginning of October. "Shortly" to my mind is days, or at most, two weeks. I'm still waiting.

Nor have they replied to any of the emails I've sent asking what the current position is... Depending on the state of my next bill, I'll be upgrading the query to a formal complaint.

Well, bill popped up in my In-Box overnight. Good news is Eon.Next have put me on their Next Flex (SVR) tariff, so I'm not paying any more than I need to. Would have been nice if they had communicated that earlier in the month...

It's really odd how it's taken such different times for different customers.  I was (am) in exactly the same position as you, but I got moved to the SVT more than two weeks ago (with some "customer service goodwill payments" or something like that to cover the difference in tariff since the start of Oct).