Gas usage mega increase

CanNeverThinkOfAUsername

I didn't just sit here for the last 30mins reading all 21 pages!!! haha

rjmiller

CanNeverThinkOfAUsername said:

I didn't just sit here for the last 30mins reading all 21 pages!!! haha

It is a gripping yarn.

rjmiller

One of my previous suppliers has now re-billed me based on current usage. 

Bulb are standing firm on their 'estimates', so back to the Ombudsman we go.

badger09

rjmiller said:

One of my previous suppliers has now re-billed me based on current usage. 

Bulb are standing firm on their 'estimates', so back to the Ombudsman we go.

And were the re-bills from the previous supplier much lower than the originals?

EssexHebridean

That's excellent news - well done you! 

tifo

rjmiller said:

No, apparently I can't get one installed as it's in the ground.

my gas meter is a smart meter and in the ground.

rjmiller

badger09 said:

rjmiller said:

One of my previous suppliers has now re-billed me based on current usage. 

Bulb are standing firm on their 'estimates', so back to the Ombudsman we go.

And were the re-bills from the previous supplier much lower than the originals?

Aye. Got a third of my money back give or take. Arguably I could have pushed for more as the re-billing was based on current winter usage, but I didn't expect a penny so I'm not going to push my luck.

rjmiller

tifo said:

rjmiller said:

No, apparently I can't get one installed as it's in the ground.

my gas meter is a smart meter and in the ground.

So's the one Bulb subsequently had installed for me, despite saying they couldn't.

rjmiller

Well, it looks like our long drawn out story may finally be coming to a conclusion.

Yer man from the Ombudsman rang me earlier and went through each part of my lengthy tirade against Bulb. (Not, of course, that they are responsible for the old meter being faulty.)

He was aghast at much of their handling of the situation, and that 400 units of gas used in a month didn't ring alarm bells with them.

Even if he hadn't been on the same page as me I should say that he broke the process down brilliantly and ensured he had covered the essentials.

His decision is that Bulb rebill be for the time I've been with them, using readings from the new meter to inform older usage. This was my suggestion all along.

He's also bumped the goodwill gesture up by 50 quid to 150, ta very much.

We're not there yet, and Bulb may appeal, but it feels like the whole palaver may almost be over.

I will post again once the denoument is official.

EssexHebridean

This is brilliant news - and thank you for coming back and keeping us informed!