provisional transaction from provider eon next

irvo76

eon next have sent me a notice of a provisional transaction of £96.85 i dont know why i am being charged this always been in credit they take smart metre readings every month my bill went from £41 a month to £152.80 the gas only gets used for heating water and they want to put an extra charge on my bill why? 

[Deleted User]

Are we talking about your monthly DD payment? If you add the £67 (Government support) to the amount claimed, it comes close to your old monthly DD amount. The full amount will be credited to your account.

irvo76

nothing to do with direct debit its an extra charge there trying to put on thanks for your reply.

bristolleedsfan

irvo76 said:

nothing to do with direct debit its an extra charge there trying to put on thanks for your reply.

Might help, Eon Next use Octopus system

https://twitter.com/OctopusEnergy/status/1570105931912056835

"before we can charge for gas we have to wait on something called the "calorific value." This helps us work out your gas usage in kWh. Your statement should be with you shortly but in the meantime you can see your provisional charges via your app/online dashboard"

Brie

Are you a new customer with no previous use history with another provider?  If so they are merely guessing at what amount of energy you might be using so will need to simply make up numbers.  They will overestimate your use for the year, add a couple of extra months and then divide by 10 or 12 or something and then call that what your DD should be each month.

If you don't need to have the exact same payment each month (budgeting to spread the costs over the full year) you can ask that you have DDs based on your actual use each month.  So high in the winter, low in the summer.

irvo76

no not a new customer been with them for the last 3 years thats why  its so wrong what there doing people need to stand up to these companies that are billionaires lived in my house for 10 years was with octupus before and scotiish power be fore them then went to eon next and they have awful to deal with i have always been in credit as well i live on my own in a 2 bedroom house and am getting charged this it has got to be wrong can someone help please.my bill went from £41 to £152 i thought that was bad but what there trying to do now is awful a £96 provisional transaction i dont understand what it is all i know is am going the one who has to pay it and i can not afford it.

[Deleted User]

What they are saying is “based on your gas meter reading, we think this is how much your bill will be”, but they’re missing one of the numbers that turns it from meter units into kWh on the bill.

Its not “extra money”, it’s to pay for gas you have used.  They are not trying to take anything out of your bank except the normal DD.

I don’t think “people need to stand up to these companies” that are charging you for what you have actually used.

What were your gas meter readings at the last bill and at the time of this provisional charge?

Mstty

If this is a gas calorific value adjustment I wonder if lots of people will get the same.

Is it because we have more LPG being added into the mix?

HertsLad

irvo76 said:

...someone help please. My bill went from £41 to £152 I thought that was bad but what they a trying to do now is awful, i.e. a £96 provisional transaction. I don't understand what it is.  All I know is that I am going to be the one who has to pay it, and i cannot afford it.

I don't understand either. I am with EON next, too. Their bills always seem clear and they are quite easy to contact by phone and other means. Why not ask them to explain, then come back here and let us know. 

[Deleted User]

I’ll stick in a meter reading today and see what they come up with.

irvo76

i tried to phone there shut till tuesday and to sparky grad am telling you i have not used £96 in gas my smart metre quoted me at spending £10.50 in gas in september its on my eon account they take metre readings every month this is why am asking people to explain if they know what is going on.