So will Octopus keep to their word and start communicating with customers today?

bristolleedsfan

MWT said:

bristolleedsfan said:

MWT said:

JackRaygun said:

Silly question maybe, but as a low user with a sizeable in credit balance, what if your monthly payment is less than £67 as mine is? Does that mean that they credit your bank account with the difference?

Yes, that is our expectation.

You might be correct, however British Gas said in media reports that it is not crediting Bank Accounts with more than DD value, if DD is say 23.00, BG credit Bank Account with £23, remainder becomes credit in energy account, if DD is £66/£67 + it will credit bank account with £66/£67

I saw Octopus answer somebody last week on twitter that customers who do not use as much as the energy credits/DDs would be less than £66/£67 can request credit refund in the normal way.

If a DD can be set to minus value it is entirely possible balance will automatically get credited to B/A

Hopefully we will get clarity on this soon, one way or another the full £66/67 should be available to reduce expenditure though, and I'd trust Octopus a lot more than I would BG to make getting a refund easy if it is necessary...

Answer Octopus have given today.

https://twitter.com/OctopusEnergy/status/1571780579561021441

"What if my bill is less than £67? will you credit my account with the difference or just take the Gov cash yourselves?"

"if this is the case then you won't pay a direct debit over the winter period & the amount will be credited to your account " ( Octo smile)

MWT

bristolleedsfan said:

MWT said:

bristolleedsfan said:

MWT said:

JackRaygun said:

Silly question maybe, but as a low user with a sizeable in credit balance, what if your monthly payment is less than £67 as mine is? Does that mean that they credit your bank account with the difference?

Yes, that is our expectation.

You might be correct, however British Gas said in media reports that it is not crediting Bank Accounts with more than DD value, if DD is say 23.00, BG credit Bank Account with £23, remainder becomes credit in energy account, if DD is £66/£67 + it will credit bank account with £66/£67

I saw Octopus answer somebody last week on twitter that customers who do not use as much as the energy credits/DDs would be less than £66/£67 can request credit refund in the normal way.

If a DD can be set to minus value it is entirely possible balance will automatically get credited to B/A

Hopefully we will get clarity on this soon, one way or another the full £66/67 should be available to reduce expenditure though, and I'd trust Octopus a lot more than I would BG to make getting a refund easy if it is necessary...

Answer Octopus have given today.

https://twitter.com/OctopusEnergy/status/1571780579561021441

"What if my bill is less than £67? will you credit my account with the difference or just take the Gov cash yourselves?"

"if this is the case then you won't pay a direct debit over the winter period & the amount will be credited to your account " ( Octo smile)

Thanks, it could well be that this is how they intend to do it, the Twitter team do have a tendency to give clear answers even when they are wrong, so will reserve judgement until it is actually detailed on the website, but either way it is going to be possible for people to get the funds back into their own hands if that is what they want.

Chrysalis

Something I just noticed on my account.

My last DD has not been credited to my account, its sat in pending status for 5 days, and specifically says "A payment of £95.00 hasn't yet been applied"

Is this maybe because the tariff is in a state of change or more likely Octopus have issues with their billing platform and/or data entry bods?

Janey51

Chrysalis said:

Something I just noticed on my account.

My last DD has not been credited to my account, its sat in pending status for 5 days, and specifically says "A payment of £95.00 hasn't yet been applied"

Is this maybe because the tariff is in a state of change or more likely Octopus have issues with their billing platform and/or data entry bods?

That happens to me nearly every month

Alnat1

Most likely because of the long Bank holiday weekend, 3 days when the banking system is not moving money around.

It normally takes a couple of days from the money leaving your bank to it appearing in your Octopus account, this month will take a little longer.

Chrysalis

Alnat1 said:

Most likely because of the long Bank holiday weekend, 3 days when the banking system is not moving money around.

It normally takes a couple of days from the money leaving your bank to it appearing in your Octopus account, this month will take a little longer.

It left my bank 7 days ago so I think thats already accounted for on the dates given? I guess it might be normal practice but I mentioned it as its the first time I noticed.  I have been checking my balance and billing frequently for about 4-5 months so its odd I never noticed this before, and always around this time I check as well.

MWT

Chrysalis said:

Alnat1 said:

Most likely because of the long Bank holiday weekend, 3 days when the banking system is not moving money around.

It normally takes a couple of days from the money leaving your bank to it appearing in your Octopus account, this month will take a little longer.

It left my bank 7 days ago so I think thats already accounted for on the dates given? I guess it might be normal practice but I mentioned it as its the first time I noticed.  I have been checking my balance and billing frequently for about 4-5 months so its odd I never noticed this before, and always around this time I check as well.

I would consider this normal given the bank holiday yesterday, it will probably reach your account within the next 24 hours.

CanNeverThinkOfAUsername

My account is the same, DD's always take 3-5 working days to clear, due to the bank holiday it will 'feel' longer than normal. But nothing is wrong, wait for Xmas week, it feels forever then!!! Haha

Vegastare

Could well be the extra non working day is not mapped out as normal bank holidays are in businesses billing platforms, however, I have mentioned the difference I noted with my usual reminder and bill DD emails from Octopus - non existent from Aug to mid Sept when Greg the Gremlin popped up this weekend.  

As for Ec 7 tariffs - I have no idea sorry, other than the mention in the press of using electric off peak to lower consumption and prices for people.  If this does come in to effect they would be a rush on the already heaving Utility companies. 

oliverbrown

After my Direct Debit leaves my bank account, it sits as "pending" on Octopus for a few days too. Octopus are a little nostalgic for cheques maybe.