Starling closed account and sending cheque ?

callum9999

Section62 said:

Standingstrong said:

**UPDATE**

I’ll have to go door knocking at my old address to get the cheque as starling as sent it to there.. I’ve informed the old agent I used to rent through and they said they’ll let the new T know .. but I’ll go post a note through to say to keep letters what come from starling ect ect 

If the new tenant is wise they will tell you the cheque hasn't arrived, and meantime return it to sender.  They shouldn't get involved in handing cheques/letters to someone they don't know from Adam/Eve.

The Agent also shouldn't be bothering the new tenant with your problem.  The agent's response to you should have been that you need to sort either a redirection or give all organisiations who might write to you your correct address.

You have no right to expect the new tenant to keep letters and effectively act as your unpaid mail handling service - nor should you expect them to help you deceive Starling as to your current place of residence.  It is really unfair of you to ask them to do this.  It isn't your property/home anymore.

There's that good old British sense of community! "You'd like me to expend minimal amounts of time and effort in order to do you a favour and you're not going to pay me for it? Good heavens no!"

masonic

callum9999 said:

Section62 said:

Standingstrong said:

**UPDATE**

I’ll have to go door knocking at my old address to get the cheque as starling as sent it to there.. I’ve informed the old agent I used to rent through and they said they’ll let the new T know .. but I’ll go post a note through to say to keep letters what come from starling ect ect 

If the new tenant is wise they will tell you the cheque hasn't arrived, and meantime return it to sender.  They shouldn't get involved in handing cheques/letters to someone they don't know from Adam/Eve.

The Agent also shouldn't be bothering the new tenant with your problem.  The agent's response to you should have been that you need to sort either a redirection or give all organisiations who might write to you your correct address.

You have no right to expect the new tenant to keep letters and effectively act as your unpaid mail handling service - nor should you expect them to help you deceive Starling as to your current place of residence.  It is really unfair of you to ask them to do this.  It isn't your property/home anymore.

There's that good old British sense of community! "You'd like me to expend minimal amounts of time and effort in order to do you a favour and you're not going to pay me for it? Good heavens no!"

It's a simple case of protecting oneself from risk. The occupant cannot be sure of the contents of the item of mail, nor the reason it has been sent to their address. They cannot be sure the person who is asking to collect it is the intended recipient. Safest option is to return it to the sender.

callum9999

Section62 said:

callum9999 said:

Section62 said:

callum9999 said:

SiliconChip said:

Why didn't you set up a mail redirection to your new address when you left the old one? Had you done that then you would at least know that the cheque would turn up where you live now.

Rather obviously because they didn't anticipate anything being sent to the old address that they would need to be redirected...

It wouldn't be obvious in the circumstances where you had an account with a financial institution and hadn't told them your new address though.

Personally I'd tell the bank I'd moved and set up a redirection to catch any mail which was sent to the old address during the changeover period.

Good for you I guess?

No. Just good advice/good practice when someone changes their address.

callum9999 said:

I find the sanctimonious "why didn't you just do it properly" snipes you get on here unpleasant. 

I kind of feel the same way about snipes like "Rather obviously..." and "Good for you I guess?".

So you genuinely believe that people aren't aware that it's good practice to keep your address updated with the bank?

Well for the first, it was obvious and was in response to someone being rude, so no, that's not a valid point. For the second, fair enough.

Section62

callum9999 said:

Section62 said:

Standingstrong said:

**UPDATE**

I’ll have to go door knocking at my old address to get the cheque as starling as sent it to there.. I’ve informed the old agent I used to rent through and they said they’ll let the new T know .. but I’ll go post a note through to say to keep letters what come from starling ect ect 

If the new tenant is wise they will tell you the cheque hasn't arrived, and meantime return it to sender.  They shouldn't get involved in handing cheques/letters to someone they don't know from Adam/Eve.

The Agent also shouldn't be bothering the new tenant with your problem.  The agent's response to you should have been that you need to sort either a redirection or give all organisiations who might write to you your correct address.

You have no right to expect the new tenant to keep letters and effectively act as your unpaid mail handling service - nor should you expect them to help you deceive Starling as to your current place of residence.  It is really unfair of you to ask them to do this.  It isn't your property/home anymore.

There's that good old British sense of community! "You'd like me to expend minimal amounts of time and effort in order to do you a favour and you're not going to pay me for it? Good heavens no!"

I think masonic has covered this already - but aside from the very important issue of security, I guess it also comes down to the difference between the new tenant offering to hold onto post, and a situation where this happens - "I’ll go post a note through to say to keep letters what come from starling ect ect "

callum9999 said:

So you genuinely believe that people aren't aware that it's good practice to keep your address updated with the bank?

Doesn't the mere existence of this thread demonstrate the point adequately?

If not, there are many more threads on the forum detailing the problems people have had where they forgot (or deliberately failed) to update their details with a financial institution.

Standingstrong

Another update **

Starling said that the cheque was processed on the 14/09/2022 

Does that mean that they sent it out to the address 

Section62

Standingstrong said:

Another update **

Starling said that the cheque was processed on the 14/09/2022 

Does that mean that they sent it out to the address 

You didn't ask Starling that when they told you it had been "processed"?

Any answers we can give will just be guesses.

If you want the correct answer, call Starling again.

km1500

processed means printed and sent out (posted)

Fighter1986

Oh for the love of all that's good and holy.

Just call Starling, tell them you've moved, fulfill whatever proof of address requirements they have e.g. furnishing them with a copy of your drivers license / bank statement (other bank) confirming this new address and ask that a cheque be sent to the correct address and the old one cancelled. It's literally that simple, there's no reason for this thread to have gone on for five pages. 

Let this be a lesson to you for not updating your address with everyone who you hold an account with when  you move.