EDF Smart Meter Harassment

[Deleted User]

victor2 said:

Dolor said:

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 If the meter is found to NOT be within limits, then the test charge will be refunded.
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Think that's what you meant to say, or something along thise lines.

Thanks. Small screen; old eyes and speed reading - what could possibly go wrong?

victor2

melbury said:

MultiFuelBurner said:

So what was the old meter using in kWh to heat your hot water in summer and what is the new meter reading?

What is the kw size of your boiler and how large is your water cylinder and at what temperature do you heat it to.

Old meter always used 2 or 3 units of gas per week 22kWh/34kWh, whereas new meter is a staggering 5 or 6 or 56/68kWh, so far higher.
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It has been asked a number of times, but was the old meter definitely metric, as your above calculations suggest? Did you ever check your bills for kWh charged against your readings?

melbury

Thanks for all your replies.

The old meter looked like this:

 https://www.theguardian.com/business/2014/nov/26/energy-suppliers-refund-households-gas-meter-overcharging

Netexporter

That's a cubic foot meter.

melbury

Sea_Shell said:

"Every week over the summer the gas readings have been either 2 or 3 units per week, as previously stated just hot water on for 1 hour per day.  Following new meter being installed this has risen to 5 or 6 units per week. We haven't even put the heating on yet God forbid.  Our current boiler has been in for about 12 years and is serviced every year."

Is that 1 hour how long it's on for regardless of the thermostat (timer), or is that roughly how long it's on for, but it has actually cut out before the hour is up? *


We also only have the HW coming on once a day, and, out of interest, I've just looked to see what ours has used this morning (boiler was only on for 40mins, before the thermostat kicked in).   Yesterday was a fairly 'average' day, in that we didn't use any extra HW for baths or car washing etc.

The scores on the doors are in and we have used ... 4.49 kwh     (yes, I allowed the IHD to flick over at another 30 min interval )

So if you x this by 7 =  31.43 kwh   then divide by 11.2 (rough conversion), then you get = 2.80 m3 per week.   Very similar to the usage you were previously recording.

* BUT, if that 2.8m3 only represents 40 mins a day, rather than a full hour, I would be looking at usage of over 4m3 if it was taking a full hour.  ( 2.8/40*60 )

But yes.   If my own records showed that my usual weekly HW use had suddenly doubled from 2 / 3 to 5 / 6, then I'd be concerned too.


I hope you get to the bottom of it, one way or another.

Ours is the same in that it is not running constantly for the full hour and switches off when it gets up to temperature.

I read the meter yesterday evening after the 1 hour HW session was up and have just checked it again and the reading is the same.  

I am completely nonplussed about it and can’t understand why it has increased by so much after being consistent for the previous few months.  It wouldn’t be so bad if it was just up by 1 unit per week, but the fact that is has doubled is concerning. 

melbury

victor2 said:

melbury said:

MultiFuelBurner said:

So what was the old meter using in kWh to heat your hot water in summer and what is the new meter reading?

What is the kw size of your boiler and how large is your water cylinder and at what temperature do you heat it to.

Old meter always used 2 or 3 units of gas per week 22kWh/34kWh, whereas new meter is a staggering 5 or 6 or 56/68kWh, so far higher.
...

It has been asked a number of times, but was the old meter definitely metric, as your above calculations suggest? Did you ever check your bills for kWh charged against your readings?

Yes I always checked the bills and did the conversion into KWh.

EssexHebridean

Melbury - take a look at your actual billing, rather than the readings themselves. You may well find that the amount being charged hasn't changed much! 

victor2

melbury said:

Thanks for all your replies.

The old meter looked like this:

 https://www.theguardian.com/business/2014/nov/26/energy-suppliers-refund-households-gas-meter-overcharging

So your old meter was imperial, measuring in hundreds of cubic feet, and the new one is metric, measuring cubic metres. The new one will show 2.83 X the readings of the old one, but the kWh you are billed for won't have changed - unless you are still being billed (incorrectly) for an imperial meter.

melbury

The new meter was installed on 31st August and, as EDF only bill six monthly, we aren’t due the next bill until December.

I am just going on the fact that the number of units used per week has doubled, so the bill will double.

EssexHebridean

In which case, so long as your readings are all accurate on your online account, I wouldn't worry too much at this stage. The alternative is if you give EDF a call they should be able to produce you an interim bill which will enable you to reassure yourself.