Budget Air Non-Repayment of Refund

CKhalvashi

chrisward11 said:

CKhalvashi said:

bagand96 said:

chrisward11 said:

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

We are going round in circles now, we know you've been contacting BudgetAir and have had repeated attempts to get a refund to your bank account.  We know it's not working. Just contact the bank of the closed credit card!  They should be able to tell you if there's been any refunds to your closed account.  And they also would have to accept a Section 75 claim from you! This could all be sorted fairly quickly and easily.

BudgetAir seem to be registered in the Netherlands and only seem to list an address there.  Might might legal action problematic.

They would have to accept the claim, but due to the use of an agent on (what looks like) a non-package trip they wouldn't have to pay this. The S part of DCS as required under part 1 of S75 is broken in this event.

I do agree also that they should be able to deal with whether it's been refunded though, although the request for an IBAN looks promising. Budget Air may need to move money to the UK in line with their own banking arrangements, so 15 days does sound reasonable (although in fairness I made a payment the other way to a volunteer at an event I was working with Wise in December for pizza, the payment arrived before the pizza, so definitely it's possible to have this faster)

What’s an IBAN?

International Bank Account Number.

Voyager2002

chrisward11 said:

What’s an IBAN?

A bank account number and sort code.

Westin

CKhalvashi said:

chrisward11 said:

CKhalvashi said:

bagand96 said:

chrisward11 said:

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

We are going round in circles now, we know you've been contacting BudgetAir and have had repeated attempts to get a refund to your bank account.  We know it's not working. Just contact the bank of the closed credit card!  They should be able to tell you if there's been any refunds to your closed account.  And they also would have to accept a Section 75 claim from you! This could all be sorted fairly quickly and easily.

BudgetAir seem to be registered in the Netherlands and only seem to list an address there.  Might might legal action problematic.

They would have to accept the claim, but due to the use of an agent on (what looks like) a non-package trip they wouldn't have to pay this. The S part of DCS as required under part 1 of S75 is broken in this event.

I do agree also that they should be able to deal with whether it's been refunded though, although the request for an IBAN looks promising. Budget Air may need to move money to the UK in line with their own banking arrangements, so 15 days does sound reasonable (although in fairness I made a payment the other way to a volunteer at an event I was working with Wise in December for pizza, the payment arrived before the pizza, so definitely it's possible to have this faster)

What’s an IBAN?

International Bank Account Number.

In the UK an IBAN will have 22 characters. Your IBAN should be on your bank statement.  It will look a little like the example below.

GB36NWBK - This is a Nat West start of IBAN, equivalent will be on your bank statement.

You will then have 6 numbers for your sort code (e.g. 20-40-60) and 8 numbers for your account code (e.g. 12345678) to get to the 22.

e.g. GB36NWBK20406012345678

@chrisward11 - Given that you were unsure what an IBAN# is and BudgetAir have been it seems repeatedly asking for this and all the information listed in their emails, could it be this that is holding up your refund?

Caz3121

chrisward11 said:

What’s an IBAN?

IBAN and/or BIC/SWIFT are the bank details required to make a payment to bank account from overseas....instead of sort code and account numbers which would be for UK to UK transfers
you should find the details on your bank statement