Budget Air Non-Repayment of Refund

eskbanker

chrisward11 said:

This email is to confirm that your refund for booking [xxx] has been successfully processed on 23rd Aug 2022. 

Best to edit your post to redact the booking reference when posting on a public forum....

bagand96

chrisward11 said:

I paid with a credit card account that is no longer in use. I explained this to them for which they informed me to provide account details of my current bank account in order for them to process the refund that they had received from American Airlines. They then stated that they had not received any refund from American Airlines and that I was to contact them requesting this which I duly did. Having received email confirmation from American Airlines had done this 8 months ago, I sent the confirmation email to Budget Air. I was then told that this was being processed by their finance company and was to wait 14 days. I then contacted them after 14 days to be then asked to provide my bank account details for them to process the refund…this has now happened on 2 further occasions…the penny has now dropped that they do not want to pay me the £1200 that they owe me, hence I have joined this forum for advice what to do.

This could be an important bit of information. Many companies will only refund to the original payment method. It could be that BudgetAir have tried to refund to your original card. Have you checked with the bank that account was with?

(I know you say they've taken your bank details instead of a card reason,  but it doesn't always mean when it gets to the accounts department they actually process it that way)

Also, just because the credit card account is now closed, I don't think that stops you raising a Section 75 claim against the transaction. That would be my next step if the latest promised refund doesn't materialise. 

Westin

Merchants will typically want to credit back refunds to the original method of payment.

I would for the future definitely advocate NOT closing the credit card account if expecting a refund.

An old bank account might be slightly easier to deal with if the switching process between old and new bank accounts has been used but even then I think a time limit for the old bank to process and forward credits made into the old account.

chrisward11

I have now provided them with a copy of my bank statement on 3 separate occasions…

chrisward11

chrisward11 said:

I have now provided them with a copy of my bank statement on 3 separate occasions…

Dear Christopher,

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Thank you for your email.

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Kindly know as we already refunded you from our side.

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If you still didn't receive the amount, kindly provide us with your bank statement.

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To be able to check with our financial team again.

Kind regards,
BudgetAir  Customer Service

Totally untrue…

Westin

Could mean that they have paid the refund back to the closed credit card account and it is either in a suspense account at the cc or if returned back to them then not reconciled there end again.   Can you ask them to tell you which account they paid to?

chrisward11

Westin said:

Could mean that they have paid the refund back to the closed credit card account and it is either in a suspense account at the cc or if returned back to them then not reconciled there end again.   Can you ask them to tell you which account they paid to?

I have asked them 3 times now when claiming that they have refunded me…they have as yet not responded to my request…

bagand96

Contact the bank who issued your closed credit card.  Ask them if there's any refunds been made to the closed account, and what's happened to them.

And then raise a Section 75 claim with them.

chrisward11

Yet another meaningless, stock response from the 11th customer service assistant “dealing” with our refund…

Dear Christopher 

​

Thank you for contacting BudgetAir customer support.

​

First of all, I apologize for any inconvenience you have faced with regard to this case. 

​

Please do not worry, we have escalated the issue to our finance department, which means that the refund will be processed as soon as possible.

​

Keep an eye on your bank account to check the refund status.

Kind regards,
BudgetAir  Customer Service

Samiksha


They have still yet to confirm the details of my bank account to which the refund will be paid.

chrisward11

eskbanker said:

chrisward11 said:

This email is to confirm that your refund for booking [xxx] has been successfully processed on 23rd Aug 2022. 

Best to edit your post to redact the booking reference when posting on a public forum....

Done…thank you for your advice and really appreciated!!