Budget Air Non-Repayment of Refund

chrisward11

Yet more lame response…

Dear Christopher,

​

Please accept our apologies for any inconvenience caused. 

Thank you for getting in touch about your refund status. I can help you with some information on this. 

On 29 August 2022, we initiated the refund process to the bank account you used to pay for your booking. It will take between 10-15 working days before the amount will show up in your account.   

Haven’t received your refund yet? 

If the refund amount has not reached your bank account after 20 working days, please reach out to us via email and we'll try to help you further. You may also wish to contact your bank or credit card company to verify if the amount has already been received. Their processing times can vary. 

Please keep in mind that we always refund the money via the same payment method you used to make the booking. For example, if you used a credit card to pay for the booking, we will refund the amount to the same credit card. We kindly advise you to check your credit card statement frequently to make sure you don't miss the refund. 

Kind regards,
BudgetAir  Customer Service

Akhilesh

Westin

chrisward11 said:

Yet more lame response…

Dear Christopher,

​

Please accept our apologies for any inconvenience caused. 

Thank you for getting in touch about your refund status. I can help you with some information on this. 

On 29 August 2022, we initiated the refund process to the bank account you used to pay for your booking. It will take between 10-15 working days before the amount will show up in your account.   

Haven’t received your refund yet? 

If the refund amount has not reached your bank account after 20 working days, please reach out to us via email and we'll try to help you further. You may also wish to contact your bank or credit card company to verify if the amount has already been received. Their processing times can vary. 

Please keep in mind that we always refund the money via the same payment method you used to make the booking. For example, if you used a credit card to pay for the booking, we will refund the amount to the same credit card. We kindly advise you to check your credit card statement frequently to make sure you don't miss the refund. 

Kind regards,
BudgetAir  Customer Service

Akhilesh

Given you previous said “ I paid with a credit card account that is no longer in use” will the above be something to immediately respond back to BudgetAir about?

bagand96

Westin said:

chrisward11 said:

Yet more lame response…

Dear Christopher,

​

Please accept our apologies for any inconvenience caused. 

Thank you for getting in touch about your refund status. I can help you with some information on this. 

On 29 August 2022, we initiated the refund process to the bank account you used to pay for your booking. It will take between 10-15 working days before the amount will show up in your account.   

Haven’t received your refund yet? 

If the refund amount has not reached your bank account after 20 working days, please reach out to us via email and we'll try to help you further. You may also wish to contact your bank or credit card company to verify if the amount has already been received. Their processing times can vary. 

Please keep in mind that we always refund the money via the same payment method you used to make the booking. For example, if you used a credit card to pay for the booking, we will refund the amount to the same credit card. We kindly advise you to check your credit card statement frequently to make sure you don't miss the refund. 

Kind regards,
BudgetAir  Customer Service

Akhilesh

Given you previous said “ I paid with a credit card account that is no longer in use” will the above be something to immediately respond back to BudgetAir about?

I noticed the same.  No idea why the OP hasn't gone to the bank for help.

chrisward11

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

marcia_

 The money is probably sitting in a holding account with your old credit card provider 
 Have you contacted them? 

bagand96

chrisward11 said:

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

We are going round in circles now, we know you've been contacting BudgetAir and have had repeated attempts to get a refund to your bank account.  We know it's not working. Just contact the bank of the closed credit card!  They should be able to tell you if there's been any refunds to your closed account.  And they also would have to accept a Section 75 claim from you! This could all be sorted fairly quickly and easily.

BudgetAir seem to be registered in the Netherlands and only seem to list an address there.  Might might legal action problematic.

chrisward11

I have now given them this information 6 times within the last 3 months…

Dear Christopher,

​

Thank you for your email and apologies for any inconvenience caused to you!

​

​Hereby we would like to provide you with an update on the status of your refund request.

Unfortunately we cannot refund you via the payment method you used to pay for your booking. Therefore we need your bank account number to transfer the money to you. 

​We recently received a refund from our supplier for the booking you made via us. 

Order number: BUK-cxxxx

Amount to be refunded: GBP xxxxx

We offer you 2 options to provide this information:

1) via a reply on this email or (if you do not want to share this information via email)

2) via our online chat which is available in 'my account' on our website 

Account number:

IBAN number:

BIC/SWIFT code:

Account holder's first name:

Account holder's surname:

Beneficiary Address:

City:

Bank name:

Country:

​

After receipt of the requested information, we will start the refund process. This will take approximately 5 - 10 working days. 

We look forward to receiving the requested information. 

Kind regards,
BudgetAir  Customer Service

Naveen

chrisward11

Yet another meaningless time wasting email from the 15th customer service assistant “doing their job”…

Dear Christopher,

​

Thank you for your mail.

Highly appreciate your time and patience.

Please be informed as I can see the booking is assigned to our specialized team.

​

I request you please wait for some time meanwhile our team will get back to you.

Apologies for the inconvenience being caused to you.

Kind regards,
BudgetAir  Customer Service

Vivek

CKhalvashi

bagand96 said:

chrisward11 said:

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

We are going round in circles now, we know you've been contacting BudgetAir and have had repeated attempts to get a refund to your bank account.  We know it's not working. Just contact the bank of the closed credit card!  They should be able to tell you if there's been any refunds to your closed account.  And they also would have to accept a Section 75 claim from you! This could all be sorted fairly quickly and easily.

BudgetAir seem to be registered in the Netherlands and only seem to list an address there.  Might might legal action problematic.

They would have to accept the claim, but due to the use of an agent on (what looks like) a non-package trip they wouldn't have to pay this. The S part of DCS as required under part 1 of S75 is broken in this event.

I do agree also that they should be able to deal with whether it's been refunded though, although the request for an IBAN looks promising. Budget Air may need to move money to the UK in line with their own banking arrangements, so 15 days does sound reasonable (although in fairness I made a payment the other way to a volunteer at an event I was working with Wise in December for pizza, the payment arrived before the pizza, so definitely it's possible to have this faster)

chrisward11

CKhalvashi said:

bagand96 said:

chrisward11 said:

I have now informed them on 4 occasions that the credit card used to book the flight is no longer in use and have provided them with my bank account details and 4 monthly copies of my bank account as they requested. I gave them 28 days as from the 8th August 2022 to fully refund me before I start legal proceedings via the small claims court, but again they refuse to forward me the address to which the papers to be served. I have never experienced such bad service from a company - they have wilfully ignored my requests and given me the run around for the last 3 years…I can give up out of principle now.

We are going round in circles now, we know you've been contacting BudgetAir and have had repeated attempts to get a refund to your bank account.  We know it's not working. Just contact the bank of the closed credit card!  They should be able to tell you if there's been any refunds to your closed account.  And they also would have to accept a Section 75 claim from you! This could all be sorted fairly quickly and easily.

BudgetAir seem to be registered in the Netherlands and only seem to list an address there.  Might might legal action problematic.

They would have to accept the claim, but due to the use of an agent on (what looks like) a non-package trip they wouldn't have to pay this. The S part of DCS as required under part 1 of S75 is broken in this event.

I do agree also that they should be able to deal with whether it's been refunded though, although the request for an IBAN looks promising. Budget Air may need to move money to the UK in line with their own banking arrangements, so 15 days does sound reasonable (although in fairness I made a payment the other way to a volunteer at an event I was working with Wise in December for pizza, the payment arrived before the pizza, so definitely it's possible to have this faster)

What’s an IBAN?