Letter Before Claim - CST Law & Smart Parking Limited

JayH97

Well, this was certianly unexpected. This is the latest email received just now from the BPA in relation to my claims that Smart Parking has breached CoP.

"Thank you for your patience while I contacted Smart Parking Ltd for further information following on from the investigation.

Smart Parking have responded to advise that the notice was sent as a reminder following a Parking Charge Notice that had been affixed to the windscreen following no communication. We have advised that this is not suitable and have confirmation from Smart Parking that this is a change that has been actioned immediately. Any further follow up will be direct with the operator. 

As a result of this, Smart Parking have advised that they have cancelled the Parking Charge Notice that was issued to yourself. 

Thank you for bringing this matter to our attention, and for helping to raise standards in the private parking sector."

So it appears the BPA may have actually stood up to one of its members after all. Also, a huge thank you to everyone that replied here with all help and messages, it's been massively appreciated.

Fruitcake

Well done, and thanks for letting us know.

A slap on the wrist for Smart, and a weight off your shoulders.

JayH97

Fruitcake said:

Well done, and thanks for letting us know.

A slap on the wrist for Smart, and a weight off your shoulders.

Too right, I just wish there was further action that could be taken again them but I'll take it that the headache is over.

I highly doubt they'll change thier processes anytime soon either so if anyone else has one from Smart this likely is a free get out of it!

patient_dream

JayH97 said:

patient_dream said:

JayH97 said:

Le_Kirk said:

There is no register of owners, in fact the registration document from the DVLA goes as far as to say that possession of the V5C and with your name on it is NOT proof of ownership!

Just by way of update after going back to the BPA and explaining the breach of CoP and also the V5 not being proof of ownership, they have come back to let me know that they have gone back to Smart Parking to get a "resolution", whatever that means.

Thanks to all who told me to prompt and chase again as otherwise I'd have been easily palmed off. Let's see what happens if anything!

An interesting scenario.

We will see if the BPA has grown up to be the organ grinder or remain as the monkey

If it turns out that Smart and all the other scammers are the actual organ grinder ...... it means there is no point for the BPA to remain an ATA

What would you do, or any other person, if you ran a membership club and had ROGUE traders as members ??

The BPA supports money scammers .... unless they can prove otherwise

I have my doubts and think it'll likely come back unresolved and I'll continue getting letters. The first port of call for the membership club would be to follow the rules surely, but doesn't look like that will happen LOL.

Another odd occurance, would be grateful if someone could assist. I've just received an email from CST Law who "act" on behalf of Smart Parking and sent me the fake LBC, saying that they require me to provide my full name and address to confirm I am the data subject to "assist in resolving an important matter on behalf of Smart Parking Ltd".

As I have not yet heard back from the BPA shall I just ignore, or potentially confirm my details to see if it's in relation to my BPA complaint?

We do see a lot of rubbish on here, you have just received more ??
Let these clowns resolve it with Smart

And the BPA ...... remind them you are waiting a reply.

They either play the game of clowns like their members do or act in a professional manner ?   they could admit that they are not fit for purpose

ab2000

patient_dream said:

JayH97 said:

patient_dream said:

JayH97 said:

Le_Kirk said:

There is no register of owners, in fact the registration document from the DVLA goes as far as to say that possession of the V5C and with your name on it is NOT proof of ownership!

Just by way of update after going back to the BPA and explaining the breach of CoP and also the V5 not being proof of ownership, they have come back to let me know that they have gone back to Smart Parking to get a "resolution", whatever that means.

Thanks to all who told me to prompt and chase again as otherwise I'd have been easily palmed off. Let's see what happens if anything!

An interesting scenario.

We will see if the BPA has grown up to be the organ grinder or remain as the monkey

If it turns out that Smart and all the other scammers are the actual organ grinder ...... it means there is no point for the BPA to remain an ATA

What would you do, or any other person, if you ran a membership club and had ROGUE traders as members ??

The BPA supports money scammers .... unless they can prove otherwise

I have my doubts and think it'll likely come back unresolved and I'll continue getting letters. The first port of call for the membership club would be to follow the rules surely, but doesn't look like that will happen LOL.

Another odd occurance, would be grateful if someone could assist. I've just received an email from CST Law who "act" on behalf of Smart Parking and sent me the fake LBC, saying that they require me to provide my full name and address to confirm I am the data subject to "assist in resolving an important matter on behalf of Smart Parking Ltd".

As I have not yet heard back from the BPA shall I just ignore, or potentially confirm my details to see if it's in relation to my BPA complaint?

We do see a lot of rubbish on here, you have just received more ??
Let these clowns resolve it with Smart

And the BPA ...... remind them you are waiting a reply.

They either play the game of clowns like their members do or act in a professional manner ?   they could admit that they are not fit for purpose

Did you not see his post at 13:16?

patient_dream

ab2000 said:

patient_dream said:

JayH97 said:

patient_dream said:

JayH97 said:

Le_Kirk said:

There is no register of owners, in fact the registration document from the DVLA goes as far as to say that possession of the V5C and with your name on it is NOT proof of ownership!

Just by way of update after going back to the BPA and explaining the breach of CoP and also the V5 not being proof of ownership, they have come back to let me know that they have gone back to Smart Parking to get a "resolution", whatever that means.

Thanks to all who told me to prompt and chase again as otherwise I'd have been easily palmed off. Let's see what happens if anything!

An interesting scenario.

We will see if the BPA has grown up to be the organ grinder or remain as the monkey

If it turns out that Smart and all the other scammers are the actual organ grinder ...... it means there is no point for the BPA to remain an ATA

What would you do, or any other person, if you ran a membership club and had ROGUE traders as members ??

The BPA supports money scammers .... unless they can prove otherwise

I have my doubts and think it'll likely come back unresolved and I'll continue getting letters. The first port of call for the membership club would be to follow the rules surely, but doesn't look like that will happen LOL.

Another odd occurance, would be grateful if someone could assist. I've just received an email from CST Law who "act" on behalf of Smart Parking and sent me the fake LBC, saying that they require me to provide my full name and address to confirm I am the data subject to "assist in resolving an important matter on behalf of Smart Parking Ltd".

As I have not yet heard back from the BPA shall I just ignore, or potentially confirm my details to see if it's in relation to my BPA complaint?

We do see a lot of rubbish on here, you have just received more ??
Let these clowns resolve it with Smart

And the BPA ...... remind them you are waiting a reply.

They either play the game of clowns like their members do or act in a professional manner ?   they could admit that they are not fit for purpose

Did you not see his post at 13:16?

I have now

You see at that time I was writing my post which was added just 11 mins later
Such is the way forums work where overlaps happen.   Now I have read the post, it is good that Smart cancelled

Coupon-mad

Coupon-mad said:

A notice to owner dated today?

Report them to the BPA for concocting a document that impersonates a Council NTO, which is a breach of the CoP (impersonating authority).

Just to remind everyone what Smart sent.

A NTO!!

And it was dated 11th August 2022 (seven months or so after the event) and apparently this was (according to Smart) the "date it was printed and added to file so may not be on letterhead and may not reflect the date of the original letter".  

But no original letter was in the SAR so clearly they had only just created it.

Wonder how many people have had a 'NTO' months later from Smart (NTO is a banned phrase and document under the new Code).

Wonder how many PCNs will be refunded as a result of this investigation or whether it was just treated as a 'one off' and swept under the carpet.

patient_dream

Coupon-mad said:

Coupon-mad said:

A notice to owner dated today?

Report them to the BPA for concocting a document that impersonates a Council NTO, which is a breach of the CoP (impersonating authority).

Wonder how many PCNs will be refunded as a result of this investigation or whether it was just treated as a 'one off' and swept under the carpet.

Once the BPA offices in Haywards Heath are up for renr or sale, the new owner will no doubt discover a wealth of hidden secrets under the carpets

The BPA is in a terminal state 

Umkomaas

Thank you for bringing this matter to our attention, and for helping to raise standards in the private parking sector."

Jeez, they say they've been trying to do this for years.

They really aren't very good at it!

Hater_of_CST

Coupon-mad said:

Does the SAR show the Notice to Keeper (first letter) that never arrived?

Hi, this might not quite be the correct/best thread but I couldn't quite decide which was most suitable. Although new as a member I have been reading and re-reading the various threads in regards to parking invoice (which arrived 5 days before their last chance date so over 3 weeks since its printed date) and then got the DRP letters and then started  the letters CST LAW.... so a year along now.
Last week I got the CST LAW LBC arrived (on behalf of smart not DRP), a nice 2weeks after its printed date so now down to week before my response is required. I'm pretty sure what's needed to be included in long lists of challenges to them and hope to get a chance to draft my letter this weekend.
However the is one bit I'm not quite sure on which I've seen mentioned a few time and that's to do with the letter from the initial parking operator. Is this a notice to pursue myself as the keeper (NTK)? And am I right in understanding that route of action is only valid if received within14 days of the date it occurred for pursuit as keeper as letter dated 25 days after and the received 20+ days after that making it even more invalid than it already was to start with?.... I can't actually remember if me, my partner or my partners mums ex was driving (not that I'd provide any thier info anyway) so that will be part of my challenge to them of pics of who was driving.

Aslo while I'm here is the new current email contact for CST? as the info@creditstyle.co.uk just sent back-
This mailbox is no longer in operation and your email will not be processed. Please direct any correspondence to - and then a link to their website contact form

Thanks