Coventry Building Society online banking is down

MSE_Petar

Hi all,

Thanks for the discussion. We've published an MSE News story about this which you can read below:

Coventry Building Society customers hit by payment delays after online services go down – here's what you need to know

4justice2

Now they're talking about restoring services overnight, so may not be working today at all

[Deleted User]

I hoped to move savings from a low interest rate ISA to a better rate fixed for one year with Coventry.  I spoke to 'Coventry' on 31 July, before the breakdown, and was told that I could apply on line and that the account I was interested in would be closing to new applicants after 01 August.

On the strength of that (Coventry Loyalty Bond (3) paying 2.75% interest would be much better than ISA interest (with limited access) of 1.25%.  I already have a savings account with Coventry and have had no problems before.  So:

I closed my ISA and the next day 01 August the money was in my Current Account.  Just as I tried to log in to open the new account and transfer the proceeds from my ISA to what I thought would be my newly opened Coventry Savings Account (Loyalty Bond 3), the site went down.

The Coventry Loyalty Bond (3) has disappeared from the Savings Accounts on Coventry Home Page.  I telephoned and a helpful man at Coventry explained that 'pipline' applicants would be allowed to open the, now closed to new applicants, account for ? a few days after the system is working again.

They have no record of my enquiries but I'm hoping the information given will be honoured.  Meantime my  former 'ISA' savings are sitting in my current account.  I hope I'm not too late to open and move them to the new account.

Like everyone else I have had no access to my Coventry account on line and will be glad once things are back to normal.

Daliah

You can get better than 2.75% for 1 year fixed accounts. https://moneyfacts.co.uk/savings-accounts/1-year-fixed-rate-bonds/?quick-links-first=false

[Deleted User]

Daliah said:

You can get better than 2.75% for 1 year fixed accounts. https://moneyfacts.co.uk/savings-accounts/1-year-fixed-rate-bonds/?quick-links-first=false

Thanks very much, Daliah.  I have looked at the link.  I know it should not make a difference, since all the providers are safe, but I'm not familiar with many of them.  I have heard of Charter Savings Bank (on the list) but I don't know much about it.

I don't have a lot of savings and already have a savings account with Coventry.  I'll see what happens once Coventry is back on line.

I really appreciate your reply and taking the time to send the link.

Bigwheels1111

If I want to save with any of these banks or building society’s, I like to call and ask questions.
If they don’t answer calls to new savers, what’s going to happen when they have your money and you have an issue.
I nearly went with smart save a while back, until I found out they don’t have a telephone number to call.

kaMelo

Bigwheels1111 said:

If I want to save with any of these banks or building society’s, I like to call and ask questions.
If they don’t answer calls to new savers, what’s going to happen when they have your money and you have an issue.
I nearly went with smart save a while back, until I found out they don’t have a telephone number to call.

Why? The vast majority of the time things just work as intended without the need for human intervention.
If I take the 1 year fixed list on MoneyFacts and open it up by selecting "show more" going all the way down to Natiowide at 2%,  with the exception of FCMB, State Bank of India, Union Bank of India, Arbuthnot Direct and Brown Shipley, I've had or currently have accounts with every one in the list and I've never spoken to anyone, at any time, through any medium, at any of them..  

notanoob

Still no Coventry Loyalty Bond monthly interest in my NatWest account today. 

I phoned them late yesterday afternoon and was told it was probably all part of the problem, and they hoped to get it sorted overnight.

Just have to be patient I suppose.

4justice2

Just been able to log in to Coventry ok this morning, but noticed Marcus has now risen to 1.5%, so looks like moving much of the money back there again!

RG2015

4justice2 said:

Just been able to log in to Coventry ok this morning, but noticed Marcus has now risen to 1.5%, so looks like moving much of the money back there again!

I get an error saying that I need to install Javascript.

Thought that went out with the Ark.

Edit. Just deleted the Coventry cookies and I got in. It also now has the option of a text confirmation which I prefer to a phone call.