Zopa Smart Saver

idb1979

wiseonesomeofthetime said:

Had you verified the Chase account that you were actually trying to transfer from?

Yes, I verified the specific Chase account and then made a number of transfers with no issues once verified. Then yesterday I tried to make a couple of transfers only to get the message I referred to.

I contacted Zopa this morning via chat and they suggested I need to put "Zopa Limited" as the reference name instead of my own?

wiseonesomeofthetime

I have never done that, however, I have seen the same advice given to other posters elsewhere and that seems to do the trick. 

idb1979

wiseonesomeofthetime said:

I have never done that, however, I have seen the same advice given to other posters elsewhere and that seems to do the trick. 

Me neither, and I do recall others having to do this. So will give it ago next time I do a transfer.

VKE

idb1979 said:

wiseonesomeofthetime said:

I have never done that, however, I have seen the same advice given to other posters elsewhere and that seems to do the trick. 

Me neither, and I do recall others having to do this. So will give it ago next time I do a transfer.

I've also never done this or had any issues

SAC2334

MichaelAP said:

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

Zopa contacted me today when a test transaction failed from Chase to Zopa .
They said they did not accept it was from a bank .They only accept transfers from banks 

 My transaction was from Chase Saving , not Chase Current , so maybe that was why it failed .

All the other transactions via Santander on my mobile using True Layer have gone through Ok..

Latest £9k went through in less than 20 mins 

wiseonesomeofthetime

Chase won't work as don't do Open Banking IIRC

SAC2334

wiseonesomeofthetime said:

Chase won't work as don't do Open Banking IIRC

Ok Thanks , . My account was blocked with my main bank anyway..suspicious activity ,so had to do a lengthy procedure to unblock it. Nice to see they are on the ball .

The adviser recommended carrying on using Open Banking a relatively new system rather than direct from main linked  bank via laptop as that may flag up more suspicious transactions