Zopa Smart Saver

ToastLady

meantangent said:

Their help pages don't give an answer, what happens when you need to change phone or number?

You have to call them, tel no 020 7580 6060. I found info somewhere, think it may have been within the app. I did it last week, really simple and staff very helpful.

MichaelAP

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

jimexbox

MichaelAP said:

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

I've had the same issue. I've sent it via my bank with no issue. 

trickydicky14

jimexbox said:

MichaelAP said:

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

I've had the same issue. I've sent it via my bank with no issue. 

Yup me to, tried several times this morning. Does this happen often? how long does a manual transfer take.
Take back what I just said, have just tried again and appears to be working.

MichaelAP

trickydicky14 said:

jimexbox said:

MichaelAP said:

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

I've had the same issue. I've sent it via my bank with no issue. 

Yup me to, tried several times this morning. Does this happen often? how long does a manual transfer take.

I tried again an hour later……This time it went through as normal. Was accepted in ZOPA within 5 minutes.

Interestingly, I made a Chat Call from within ZOPA on the issue…… The representative refused to believe it was an issue at ZOPA’s end, instead blaming it on NatWest.

jimexbox

trickydicky14 said:

jimexbox said:

MichaelAP said:

Tried several times this morning to add money using Instant Bank Transfer….. It would not accept the transaction at ZOPA’s side.

I've had the same issue. I've sent it via my bank with no issue. 

Yup me to, tried several times this morning. Does this happen often? how long does a manual transfer take.

I can only presume they had an IT issue over the weekend. Manual transfer takes exactly the same time, 20 minutes. 

ZeroSum

Used to be quite common when I had p2p investments with them that they'd be doing IT stuff over weekends & overnight.

It was back up about 10am this morning 

idb1979

Recently set up a Zopa account and transferred a couple of smaller amounts from my Chase Saving Account (once it had been verified) with no issues.

Today I've tried to transfer over a larger amount and received the below email

"For security reasons, we can only accept payments from bank accounts you've told us about and we've verified belong to you. We didn’t recognise these bank details which is why we had to send the payment back."

CooperSF

Applied for the Super Saver on Friday.

Still ‘under review’.

Contacted I’ve chat and they’ve now confirmed that account openings can now fans 7 working days to process.

wiseonesomeofthetime

idb1979 said:

Recently set up a Zopa account and transferred a couple of smaller amounts from my Chase Saving Account (once it had been verified) with no issues.

Today I've tried to transfer over a larger amount and received the below email

"For security reasons, we can only accept payments from bank accounts you've told us about and we've verified belong to you. We didn’t recognise these bank details which is why we had to send the payment back."

Had you verified the Chase account that you were actually trying to transfer from?

The issue here is, if you had multiple savings accounts with Chase, unless you verify each and every account, you need to shuffle it all through the particular Chase account that you did verify.