Kent reliance 12 July 2022 at 12:38PM in Mortgages & endowments 489 replies 18.5K views

shellk82

Hi Everyone, We have been waiting 13 weeks for an offer from Kent! Ours has now been escalated by our mortgage adviser but they still don't have an update for us. Kent have responded to say that they are extremely busy with everyone working overtime and they are working through the applications on date order. It has been nothing but a nightmare. We are starting to wonder why we even started the process. 

festival_flow

@shellk82 this is awful news. So sorry to hear this. Is it because it’s a complex building or case? Is there no other lender you could try? Hope you don’t lose out on your new home. Can’t imagine how stressed you must feel. 

Atena

Kent Reliance website shows 16 days for initial underwriting today which has gone down from 18 days 

Doorlock21

I heard from Kent reliance last week to say it’s a 20-22 days turnaround so it’s incorrect on their website 

shellk82

festival_flow said:

@shellk82 this is awful news. So sorry to hear this. Is it because it’s a complex building or case? Is there no other lender you could try? Hope you don’t lose out on your new home. Can’t imagine how stressed you must feel. 

Not a complex building or case. Pretty straight forward. It is just Kent's turnaround times that is holding everything up. They ask for more and more information which they already have. I think it is just a really disjointed process with them. We have already lost our sons place in secondary school and now worried we may lose the house. I would never go with Kent again.

Atena

Just had an update from my broker that my application won't be looked at until at least 2nd of August 

festival_flow

Atena said:

Just had an update from my broker that my application won't be looked at until at least 2nd of August 

We applied just after you and been told we’ll have an answer by august 5th 

festival_flow

Doorlock21 said:

I heard from Kent reliance last week to say it’s a 20-22 days turnaround so it’s incorrect on their website 

Have you heard anything yet? 

Atena

festival_flow said:

Atena said:

Just had an update from my broker that my application won't be looked at until at least 2nd of August 

We applied just after you and been told we’ll have an answer by august 5th 

I was told it will not be looked at before 2nd so I don't really expect an answer. My MB said they may come back asking for more 

festival_flow

Atena said:

festival_flow said:

Atena said:

Just had an update from my broker that my application won't be looked at until at least 2nd of August 

We applied just after you and been told we’ll have an answer by august 5th 

I was told it will not be looked at before 2nd so I don't really expect an answer. My MB said they may come back asking for more 

I suppose we just have to wait and see and keep hopeful. You already had your survey  didn’t you?