Change to Curve card price levels, and new Curve X level

k_man

dazzaofdagenham said:

Been paying for curve Metal for a few months now..

think I need to downgrade 

I didn't think this changed the features for Metal, so if it was the right choice before yesterday, it should be, and potentially more so, as the lower cards will have reduced features going forward.

blue.peter

I'm also unimpressed, and have decided to close my Curve account. But doing so seems to be easier said than done. Their e-mail said “If you… want to close your account, you can cancel straight from the app”. However, I can’t find any cancellation option in the app. (I’m using the Android version.)

Daliah

blue.peter said:

I'm also unimpressed, and have decided to close my Curve account. But doing so seems to be easier said than done. Their e-mail said “If you… want to close your account, you can cancel straight from the app”. However, I can’t find any cancellation option in the app. (I’m using the Android version.)

Cheeky so-and-sos. I can’t find the option in the iOS version, either. Their Help says to contact them. I’ll keep mine going for a few more weeks, but will cancel before they start charging me.

Daliah

Important to note that if you do nothing in the next 60 days (calendar, I assume) from yesterday, you will automatically be charged. Not sure how they will charge you, and I won't find out as I will be off before then. 

Ignore, you WILL be able to limp along on the free version, with just 2 cards and no more than 3 GBITs.

orange-juice

Daliah said:

Important to note that if you do nothing in the next 60 days (calendar, I assume) from yesterday, you will automatically be charged. Not sure how they will charge you, and I won't find out as I will be off before then. 

I would have assumed you'd continue with free, unless you tell them otherwise? I'll drop them a message in any case. Good spot tho, thanks.

k_man

Daliah said:

Important to note that if you do nothing in the next 60 days (calendar, I assume) from yesterday, you will automatically be charged. Not sure how they will charge you, and I won't find out as I will be off before then. 

I thought that meant if you accepted the new limitations of the free version.
Changing to a chargeable level would require an assumption regarding to which level.
Curve X is described as a new tier so migrating free users to that, without explicit explanation, would be dodgy ground.

crumpet_man

k_man said:

Daliah said:

Important to note that if you do nothing in the next 60 days (calendar, I assume) from yesterday, you will automatically be charged. Not sure how they will charge you, and I won't find out as I will be off before then. 

I thought that meant if you accepted the new limitations of the free version.
Changing to a chargeable level would require an assumption regarding to which level.
Curve X is described as a new tier so migrating free users to that, without explicit explanation, would be dodgy ground.

That is a speciality of Curve!

Daliah

k_man said:

Daliah said:

Important to note that if you do nothing in the next 60 days (calendar, I assume) from yesterday, you will automatically be charged. Not sure how they will charge you, and I won't find out as I will be off before then. 

I thought that meant if you accepted the new limitations of the free version.
Changing to a chargeable level would require an assumption regarding to which level.
Curve X is described as a new tier so migrating free users to that, without explicit explanation, would be dodgy ground.

You are right. I overreacted.

blue.peter

I think I've got to the bottom of the business about cancelling within the app. Curve have just come back and told me:

You can cancel your Curve account through the Curve app by sending a ticket to our support team with the in-app chat.

So their e-mail was somewhere between misleading and wrong to say "you don’t need to contact CX", then.

Daliah

blue.peter said:

I think I've got to the bottom of the business about cancelling within the app. Curve have just come back and told me:

You can cancel your Curve account through the Curve app by sending a ticket to our support team with the in-app chat.

So their e-mail was somewhere between misleading and wrong to say "you don’t need to contact CX", then.

Thanks for sharing this.

More flowery language then - "send a ticket" is not a functionality they have. There's just the normal chat. TBF, though, when I used the chat before, they have been very responsive and handled my queries professionally.