Chase Bank - Oversubscribed? Struggling to get a transfer out

masonic

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

ChainsawCharlie

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

I knew because they said they couldn't access the full records due to being at home.

I knew because a Manager told me she couldn't phone me back because she was working from home and couldn't record the call (Scottish Equitable Aegon)

Bye bye :-)


For the record I don't assume! 

masonic

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

Of course they did...

ChainsawCharlie

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

Of course they did...

So what direction are you coming from this time......calling me a liar now????

masonic

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

Of course they did...

So what direction are you coming from this time......calling me a liar now????

The direction I'm coming from is that Chase's poor customer service relates to matters other than those you claim, and that they will not be solved by third parties wishing to impose their will on matters that are between an employer and their employee.

ChainsawCharlie

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

Of course they did...

So what direction are you coming from this time......calling me a liar now????

The direction I'm coming from is that Chase's poor customer service relates to matters other than those you claim, and that they will not be solved by third parties wishing to impose their will on matters that are between an employer and their employee.

Thats your opinion  what makes you so sure you are right

masonic

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

masonic said:

ChainsawCharlie said:

I've noticed there are far too many staff at these banks working from home, without the correct technology to properly manage and execute efficient banking.
Time they all went back to their office

There is zero need for a security check to be carried out at specific business address, especially when the only question asked is "did you make this transfer". It's about time commercial property moguls stopped controlling the narrative.

So tell me why, the comment always comes back " Sorry I will need to ask a colleague to get back in touch with you because I can't fully verify" 
And when that happens, the colleague calls back from an office with all the details to hand.

This is a common occurance, with Halifax, Scottish Mutual, Chase, First Direct.

I've never experienced that and bank with Halifax, Chase, First Direct. How do you know the first person you spoke to was working from home, or have you just assumed that? It seems your position is that these checks cannot be done by someone not in an office, yet there were times when that must have happened as there was no other option. Of course we cannot assume anyone working in bank customer support is even located in the UK.

The last time I was on the phone with Chase I was put through from front line support to their fraud team, but this is normal and has been like it for over a decade: front line support rarely deal with security checks themselves, but direct your call to a specialist team. It doesn't mean one of them is working from home and the other is not.

What I haven't heard for a while is the background noise of battery hens squawking away at a packed call centre, which is something I don't miss.

I knew because they told me they were working from home.

Of course they did...

So what direction are you coming from this time......calling me a liar now????

The direction I'm coming from is that Chase's poor customer service relates to matters other than those you claim, and that they will not be solved by third parties wishing to impose their will on matters that are between an employer and their employee.

Thats your opinion  what makes you so sure you are right

I have already given an explanation in earlier posts for the first part. As to the second part, you're welcome to try as hard as you like to change people's terms of employment. I can't give you any suggestions on how to proceed with that. Perhaps via your MP.

inspectorperez

Just putting in my two penneth on Chase and Santander experiences.

I have had several transfer out holdups with Chase now in respect of transfers to my main Santander current account. I was okay with the interventions as obviously carrying out security checks, but did get a tad frustrated when a third payment to the same destination account, even though set up as a scheduled payment, was again held up! Since then I have not had any further issues with similar transfers out and hoping that things have now settled down with my own account. If the transfers are 4 or 5 figure sums, I do try to plan ahead and set them up as scheduled payments.

Over the last two days, I have made 7 large transfers out of Santander to new investment accounts following maturity of fixed rate bonds. Two out of the seven produced an intervention and were not paid. A message popped up online that I was now frozen out of the account in each instance (also not able to use mobile app). This was immediately followed by an automated phone call to my landline where I was taken through security by an automated voice. On answering the security questions correctly by use of telephone keypad, my online account then became available within a matter of seconds. I was subsequently able to complete the two payments in question.

All in all I was impressed with the Santander security and continue to be comfortable using this particular bank as my main bank which I have done for many years.

masonic

inspectorperez said:

...This was immediately followed by an automated phone call to my landline where I was taken through security by an automated voice. On answering the security questions correctly by use of telephone keypad, my online account then became available within a matter of seconds. I was subsequently able to complete the two payments in question...

While it probably falls under 'too much of a coincidence' territory to receive a call within seconds, one should be very wary of such calls. Incoming phone numbers can be spoofed, and you would really have to have your wits about you not to disclose any sensitive information during such an automated call (I do not know what information is requested, but hopefully nothing too sensitive). While it can be a pain and often takes much longer, it is safest to call them rather than having them call you - unless you have set up some sort of password they can give you to prove it is really them.

kuepper

I've just had a nightmare withdrawal (my 3rd delayed payment) with Chase, it took 2 days 12 hours and more to take some money from my Chase Saver and then only because I was messaging and phoning again and again. MSE need to amend their description which is not my experience 

"... easy access - where you can put money in and withdraw it whenever you want"