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Virgin Money app & website down

135

Comments

  • Yorkshire_Pud
    Yorkshire_Pud Posts: 1,993 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Just managed to log in for first time today, under Your Accounts of which I have many there is zero zilch shown, can see some transactions on the right but left column completely empty apart from a little box asking me to manage my credit card online although I don’t have one.

    Looks like it’s going to be a long night for VM IT and us all day kept out of our accounts customers. Clearly there’s a really BIG problem with their IT given the many outages reported over the last few months.
  • Yorkshire_Pud
    Yorkshire_Pud Posts: 1,993 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Accounts list now appeared. Tried to make an internal transfer, sorry somethings gone wrong our end please try again later. Three attempts. Now I know where the crack team from tsb went to.
  • Yorkshire_Pud
    Yorkshire_Pud Posts: 1,993 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yay yay managed two internal transfers before it again showed the oops somethings gone wrong message.

    Tried the online chat which is AI and couldn’t understand me so I just typed useless and it said we will connect you to a person. There are 14 people ahead of you.

    Goodnight Virgin Money I’ve had enough.
  • ZeroSum
    ZeroSum Posts: 1,241 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Mines now working 
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    ZeroSum said:
    Mines now working 
    Neither is mine. Not online banking, and not the app.
  • dc_scotland
    dc_scotland Posts: 362 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    I now have full access online and via the app, but only after restarting my phone.
  • Yorkshire_Pud
    Yorkshire_Pud Posts: 1,993 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Latest service status from the horses mouth all green for go. Only I can’t log in yet again.
    How can they claim it’s all Good when it doesn’t work?
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    I have managed to log in, online and app. Like @dc_scotland, I had to reboot my phone for the app to work properly.

    I also made several transfers in and out, all working at lightning speed. 

    Hope it works like this for everyone else as well.
  • veggieblob
    veggieblob Posts: 659 Forumite
    Part of the Furniture 500 Posts Name Dropper
    My app not working again this morning.  Is it just me?  Worked fine yesterday evening.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    Mine is working fine on iOS. Have you tried rebooting your phone?
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