Virgin Money app & website down

Every_Penny_Counts
Every_Penny_Counts Posts: 138 Forumite
Fifth Anniversary 100 Posts Name Dropper
in Budgeting & bank accounts
I used the app at around 7am this morning without any issues.  However since the Santander FP problems I thought that I'd see whether my payments to my Virgin account had arrived only to find that both the app & webite are down...
«1345

Comments

  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    From their Twitter. Comments are less than complimentary.....


  • Rudyson
    Rudyson Posts: 336 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Still can't log in to the website at 14.30   Been trying during the day, sometimes there's a message saying they have problems, sometimes I get so far and then it freezes.
  • uk1
    uk1 Posts: 1,862 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The app works …. no help I know!
  • Fingerbobs
    Fingerbobs Posts: 1,699 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Still can't log into my Business account (Please Wait... screen that never disappears) or my personal savings accounts (SMS authentication message never arrives) on the Web. The app pops up a message saying there are problems at their end.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    uk1 said:
    The app works …. no help I know!
    Not for me it doesn't  :|
  • ZeroSum
    ZeroSum Posts: 1,185 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Daliah said:
    uk1 said:
    The app works …. no help I know!
    Not for me it doesn't  :|
    I managed to get on but took ages & was incredibly slow
  • ischris85
    ischris85 Posts: 496 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    The app still doesnt work for me either.
  • Fingerbobs
    Fingerbobs Posts: 1,699 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    ZeroSum said:
    Daliah said:
    uk1 said:
    The app works …. no help I know!
    Not for me it doesn't  :|
    I managed to get on but took ages & was incredibly slow
    I just managed to get into my Business account using the App, but when I tapped on Move Money the app crashed. I'll have to explain to my supplier why I can't pay them today.

  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    The app is working for me now but I haven't tried to do anything, just logged in to check my balance. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    edited 1 June 2022 at 3:49PM
    I also managed to log into the app now. It shows one account. I have many more than one account with them. Still can't get into online banking, mainly because the app has stopped working again.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350K Banking & Borrowing
  • 252.7K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 243K Work, Benefits & Business
  • 619.9K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture